When I went to pick up my U-Haul, The lady there was awesome. I mixed up my dates and she figured out a way to make it happen. She knew what customer service was and how to communicate. When I returned it, an old Indian (from India) man who had a sense of entitlement and was just an old prick served me. I asked him twice if he got the same reading as me and his answer was - YA. Through a mask it was difficult. Then I was really upset and he proceeded to tell me I should listen. Fuck Him! I will never go back there. I work in immigration and this man is just an asshole and should go back to India. After that, two younger people explained what was what. He sat there like an idiot. He should not be serving customers. I will not go back ever!SCOTT B.
Moving Truck Rental in Abbotsford, BC at Red Apple Food Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Abbotsford, BC V2T1A4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Easiest quickest rental, very happy with serviceLinda P.
Is very goodTU T.
This was my worst U-Haul experience ever. The person that was present when I returned the vehicle told me that the vehicle was dirty when I had to clean it because it was so disgusting and told me the fuel was at the incorrect level when I put more fuel in it than what I had to.JASON M.
Got the vehicle told to return it clean, it was absolutely disgusting covered in mud and dirt in the cab and back. Took photos of all the damages and the gas at which it was showing less than the contract said. Went and showed the uhaul employee before I left with the vehicle the photos of the gas being off and how dirty it was. Returned and there was a new guy on and tried excusing me of being the gas back low and was gonna charge me and I showed him the picture of when I left and told him I showed the lady that morning and he made me sit there 10mins while he tried calling the morning lady as he didn't believe me . I had a picture time stamped of 1 min after my contract started.Gabrielle S.
Better overall maintenance. The cab was filthy with spilled food. The passenger door had to be slammed with great force to close . There was brocken glass in the cargo area and the rear rollup door was difficult to close. That being said , the costumer service at the location was good.Dan M.
Suhag (?) wa msg amazing! Very helpful and friendly.CASSANDRA S.
Very nice experience ðŸ‘ŒPAUL T.
I m very happy with uhaul Marshall Road.AMANDEEP M.
Online retrieval system doesn't understand late. It froze my transaction. I had to call uhaul myself and figure it out and get it fixed. The agents were not communicating with me about what was going on. I ordered a dozen moving blankets for the rental. It added just fine at the time of rental for that location. When I areived and was picking up my equipment, they said there were no blankets due to COVID-19. If this was the case, it shouldn't have even been an option on the website. It took me 45 minutes to check in when I was supposed to have â€˜seamlessly' checked in online. The truck smelled awful in the cab like cigarette smoke. There were ashes on the dash and it looked like it had been someone's work truck for a week without cleaning. Would not recommend again.Simon N.
U Haul hidden chargesswarnjit S.
We waited 10 minutes after our scheduled pick up time for them to open, and we're not able to leave until almost 30 minutes past our pick up time. For next time it would be nice to be notified about a delay in advance. Our experience returning the uhaul was great,Jordon A.
Wipers were almost slivers of rubber and my moving day it poured (of course). I could hardly see on the return to the rental agency. Otherwise, very helpful and courteous staff and easy to deal with!RICKY C.
No customer maners what so ever! Barely speak english. Charge me for equipment twice. Not good at all! I have rented uhaul vÃ©hicule at many occasions This was the worst experience ive ever had.Francis P.
For EZ Fuel Sales was 74.63 dollars, it is too expensive. Because I used the car for only 61.7 mile. And I think the fuel needed could be only 7 gallons at most. The cost of 7 gallons could be 40 dollars if I calculated it by 5.7 dollars per gallon. Would you explain it ?ILGON K.
The truck was very old, back of the truck the roof leaked so our stuff inside got wet, the steering wheel was very bad and the truck kept wandering to the right, very hard to keep the truck travelling straight.Antony B.
Excellent service, very friendly staff.Caroline B.
Friendly, courteous and a welcome to the neighbourhood. sooooo convientDeborah L.
Box wasnt swept out when we got it,, & used q-tips in it & dirt & chip in windshield ..Overall ,excellent customer service,& helpful.RONALD B.
First time this location, great service.Amir N.
Trucks service lights kept beeping saying the stabiltrack needed servicing. The box was covered in dirt and sand that I had to clean befor moving my furniture. Stunk like the landfill like somone did a rotten dump run and didnt sweep up. Staff at red apple were pleasant and helpful.tristin alexande A.
Very kind people and great customer service! Thanks!alicia N.
I have rented lots of Uhauls in my time, and this location has far been the best expierence that I have encountered. Everyone was super friendly and helpful. No issue whatsoever. I will definitely rent a Uhaul from this location again!Jessica M.
We were harrassed and threatened with them calling it in stolen within first 8hrs of renting the truck because THEY overbooked. When rented i specifically told them 24hrs atleast,they failed to add in their notes or database. When we returned the truck we were over charged and treated terribly after numerous apologies from each of us ad we were busy moving and not glued to our phones when she saw fit. I made sure to give them updates as to where we were at in our move and she continued to argue and threaten extra charges ontop of what she had already charged us. I will never use this service or location nor would i recommend it to anyone in the future. It was the move from hell and main cause of stress was dealing with these owners/employees of the red apple food store in abbotsford bc.Candice B.
Very helpful and friendly staff at this location. Would happily rent from here again.Gary D.