Customer Reviews for Red Bridge Market
(U-Haul Neighborhood Dealer)

89 reviews

3601 E Red Bridge Rd   Kansas City, MO 64137

(816) 844-3112

Location Hours

  • Mon-Sun: 10 am - 10 pm
Special Operating Hours
  • 5/27/2022 - 5/30/2022: 10:00 am - 10:00 pm

Services at this Location:

Contact Us

(816) 844-3112

3601 E Red Bridge Rd
Kansas City, MO 64137

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 10 pm
Special Operating Hours
  • 5/27/2022 - 5/30/2022: 10:00 am - 10:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Margaret O. 
Rating:
5.0

Customer did not leave a comment.

alicia T. 
Rating:
1.0

I didn't not have any assistance n helping me with the equipment ( dollie) or anything. I rented a $19.95 truck they charged me total $ 70.00 dollars r more this location double my charged me an I would like a refund on some of my money. I will never go bck there again; I will tell everyone else not to go there..

Etta P. 
Rating:
5.0

Customer did not leave a comment.

tersa C. 
Rating:
1.0

This was a mess from start to finish. We had to push back our pick up time from 8 to 10:30 due to scheduling issues with our driver, that worked out fine. However, when we got there and got checked in and everything, turns out our truck had already been rented out that morning to a different family? So they switched it to the other 10 ft rental available. Since it had been switched, that truck didn't have the appliance or furniture dolly I had reserved. I called the uhaul line and told them the situation and she said she noted in the file to be reimbursed for them upon return. Turned it in this morning and just got the bill where I was still charged for one of the dolly's we never had and the other was reimbursed. The guy at the counter was nice but boy howdy, I've never had such issues with uhaul before.

Caniece R. 
Rating:
5.0

Customer did not leave a comment.

Tonya E. 
Rating:
1.0

Customer did not leave a comment.

SKYLER H. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

N/A

Bettina K. 
Rating:
5.0

Customer did not leave a comment.

Peyton B. 
Rating:
3.0

When picking up the cargo trailer you have to hook it up yourself had I been alone as a woman this is not okay. The gentleman at the store was very nice, but he left the dolly and blankets in the store had to bring out an load myself as well as attaching the trailer to the SUV he only comes out to make sure you did it right and take a picture

MICHELLE H. 
Rating:
1.0

Just a shitty experience overall. 0/10 do not recommend

Peyton B. 
Rating:
5.0

Customer did not leave a comment.

ERNEST S. 
Rating:
1.0

The worker put the burden on the client to relocate the truck and did not take responsibility of the blankets. Very rude worker. Instead of simply dropping off the truck the worker demanded that we back up the truck, we said no. Then the worker told us to bring in the blankets, again we said no. Location is a liquor store, he was the only worker at the location.

MICHELLE W. 
Rating:
1.0

Customer did not leave a comment.

JABER A. 
Rating:
3.0

The later was a convenience shop that had a U-Haul business on the side. Had we been there during busier times - we would've had trouble parking/accessing the equipment & probably getting service.

John T. 
Rating:
3.0

The left rear tire pressure was significantly lower than the other tires. (54 PSI vs 91 PSI). I tried to put more air into the tire, but I am inexperience and could not get it filled. There was no problem driving the truck. The location was a convenience store and was cramped. The clerk was polite and professional, but the location was poor.

GARY M. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

We booked a rental, that we arrived 3 days later to pick up, only to be told that they were out of the size we reserved. They upsold up to the next size up, thus doubling the amount we ended up paying. They had 3 days to get the truck we reserved OR should have upgraded to the next size for no charge! Never again..lesson learned.

MICHAEL S. 
Rating:
4.0

Provide reliable help.

JOYCE ANN L. 
Rating:
4.0

Customer did not leave a comment.

KENNETH W. 
Rating:
1.0

Customer did not leave a comment.

OSARUMWENSE O. 
Rating:
5.0

He was so kind and patient. My drop off receipt wasn't coming through my email but he recent to me till it did.

Heather M. 
Rating:
4.0

Could explain the process/show important truck info to the person. I didn't know there wasn't cruise control and had no idea where the hazard lights were.

MATTHEW S. 
Rating:
2.0

The rental shop was in a liquor store. There was a long line of customers with only one worker and inadequate explanation of the charges.

Dennis B. 
Rating:
1.0

Took them forever to find my reservation. Did not show me how to hook up the trailer. Hardly seems like they knew what they were doing.

TANNER S. 
Rating:
1.0

This location didn't provide any assistance to attach the trailer we rented. It was explained numerous times that we didn't know how to do it and then when we returned the rental they again did not want to provide any assistance to unhook the trailer for the return. We spent approximately an hour trying to place the trailer back into its proper spot and had to ask strangers walking on the street to help. This location should not EVER again be used as a U-Haul location. Extremely disappointed!!!!!

PATRICIA Z. 
Rating:
1.0

Not sure why U-Haul is letting the liquor store send out trucks. The guy tried to give me an auto transport with a flat tire.

AARONBOYER M. 
Rating:
5.0

Customer did not leave a comment.

Ailan C. 
Rating:
1.0

This was not a nice place at all. The location was a liquor store that took me a while to figure out who i needed to talk to. Apparently whoever was there was in training. He did not have very good customer service skills and i had to remind him to send me a receipt.

Carlos C. 
Rating:
4.0

No improvements needed.

DEVIN E. 
Rating:
5.0

Customer did not leave a comment.

ANDREA M. 
Rating:
4.0

Customer did not leave a comment.

GOPI RAGHAVENDRA K. 
Rating:
3.0

Truck was absolutely trashed. Garbage, cigarette ash, spilled drinks, graffiti, missing parts. Worst U-Haul experience I've ever had.

Jonathan H. 
Rating:
2.0

Didn't appear to be a safe location

LON S. 
Rating:
1.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Friendly, fast booking, easy to use, the trucks air conditioning worked excellent on 100 degree day.

Amy T. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
2.0

Location opened late on pick up day which delayed pick up. Opened late again on drop off day. Waited 30 minutes and dropped trailer. I was over charged and charged an after hours fee for no reason. When calling customer service to complain about extra charges was told it may be three days before someone addresses my concern. Very unsatisfied.

Aaron M. 
Rating:
3.0

If you say something like “you still owe $____,” be sure to explain why. This was said to me when I was picking up my trailer and I was confused because I thought I'd paid in full already. Upon asking more about it, the attendant said it was for insurance, which I'd declined in the reservation process.

Elliott B. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA W. 
Rating:
5.0

I would like to recommend that you have an additional key available in the event that a customer doesn't return the key, so that it doesn't hold up the next customer. Other than that everything's great!

LORA R. 
Rating:
1.0

NOT HAPPY. THIS GUY OVER CHARGED ME FOR THIS RENTAL. I RENTED A TRUCK $39, A DOLLY $10, $21 IN GAS UPON RETURN (26 MILES AND .79 P/MI). ADDING TAX THERE IS NO WAY MY TOTAL IS $99 AND CHANGE. HE ADDED ON INSURANCE WITHOUT MY KNOWLEDGE. TO TOP IT OFF NO PHONE NUMBERS WORK. IT RINGS AND WHEN ANSWERED LINE DISCONNECTS. HOWEVER WHEN IN THE STORE THE GUY IS TALKING ON THE PHONE. ALSO THE VEHICLE WAS NOT CLEANED PRIOR TO ME RENTING. . SOMONE WAS SMOKING WEED IN THE TRUCK. THERE WAS BURNT PAPER AND SOME WEED ON THE FLOOR UNDER THE PASSENGER SEAT I WANT MY CHARGES REVIEWED AND I WANT MY MONEY BACK FOR AT LEAST THE INSURANCE.

HILARIE W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

SUSIE A. 
Rating:
1.0

Although it may be more profitable to the company, due to the poor quality of customer service and lack of knowledge concerning U-haul's operating procedures, I say with confidence that it is not the greatest idea to provide your services through third party vendors such as this specific convenience store.

ROYALE B. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Nothing to improve. It was very efficient.

Marquita S. 
Rating:
5.0

Customer did not leave a comment.

KATHY R. 
Rating:
5.0

I did reserve the rental on-line, where I understood that I could pick it up before the location opened. This was not the case at this location - there are no facilities for contactless pick-up. This was not the fault of the location, probably just a misunderstanding on the website. Red Bridge Market is a great UHaul locaiton, and made pick-up and drop off very easy.

KARL J. 
Rating:
5.0

Customer did not leave a comment.

Jayne B. 
Rating:
3.0

Everything was fine, but at the drop off location the worker forgot to make sure we gave the keys back.... and when we realized we still had them, we had to stop unpacking and take them back which was a slight delay but overall a very convenient and nice experience with U haul.

Shawn B. 
Rating:
3.0

Didn't have all of the equipment we rented.

Naldo Y. 
Rating:
5.0

All great

SAMIR Z. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
4.0

The locaation and the operator was fine on Red Bridge road ....... but the U Haul Co. leaves a lot to be desired. I had a reservation at 105th and Blue Ridge in K,C for 10:am at 10;30 they were still not open. I weent to 93rd and Blue Ridge at 10:40 they were not open. It's obvious U Haul is not really serious about renting trucks. We will look elsewhere next time.

BOBBIE S. 
Rating:
5.0

Customer did not leave a comment.

PERRY R. 
Rating:
1.0

Never revived my refund of deposit. Truck was returned in the great condition and even had more gas then when I received it.

Jordan K. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND K. 
Rating:
2.0

The trailer was at this location but I had to inspect and hook-up this unit on my own, which is something I have never had happen when working with a U-Haul. While the liquor store owner was friendly, the lack of service was disappointing. If this would have been my first rental, I would have had no idea how to hook-up and ensure the trailer was safe to drive!

Owen K. 
Rating:
5.0

There were simply no problems

Sean C. 
Rating:
5.0

good and easy

rushi nikesh A. 
Rating:
4.0

Customer did not leave a comment.

angela W. 
Rating:
5.0

The trucks should be inspected to make sure they are running at 100%. The truck I rented seemed to have a shaking to it between 50 & 60.

Jimmy W. 
Rating:
5.0

Customer did not leave a comment.

Harold C. 
Rating:
3.0

Customer did not leave a comment.

MARAYA T. 
Rating:
1.0

I rented from this gas station/liquor store. I picked the truck up on a quarter of a tank of gas. I left it on a little over a half of tank and the clerk said there was nothing he could do about that, unlike when I have in the past dealt with u haul on several occasions and what was due was returned. This place is definitely insufficient to handl he the business side properly. Will never go again and I really wish you all could reimbursement me some how.

Elaunda B. 
Rating:
5.0

They did a great job in helping me return my truck on such short notice.

KAYE M. 
Rating:
2.0

Rental was supposed to be attached to an already existing rental. Had language barriers with owner. Did not receive any picking trailer up to place it on hitch.

BRETT P. 
Rating:
3.0

My experience was fine, overall, but it would be nice if the person renting the uhaul was more hands-on when it comes to hooking up the trailer, etc. He just pointed out where the trailer was parked and we went out and hooked everything up ourselves. When I rented from a U-haul store, they did it for me, so I felt more confident that everything was secure.

Ashley P. 
Rating:
3.0

Customer did not leave a comment.

Dae K. 
Rating:
5.0

Customer did not leave a comment.

SUSIE B. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
3.0

Truck was not clean on outside, I moved my furniture and it was raining outside. My mattress got wet inside. I was told the day before I got the truck that I would get a call from someone. I only got a text so I couldn't ask any questions I had. In my opinion I think most people like to talk to a real person.

Kathy G. 
Rating:
3.0

Customer did not leave a comment.

Matt W. 
Rating:
1.0

Customer did not leave a comment.

Alexander H. 
Rating:
3.0

Get the location services to work reliably. Otherwise location is a bit sketchy

David A. 
Rating:
5.0

Very friendly

Michael M. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

Everything went very well except customer before me left only a quarter tank of gas and it was like that when I got it but that's the only thing I would complain about.

Austin R. 
Rating:
2.0

My check in time was 3pm and I was 40 minutes late because of an accident that occurred on the highway when I got there the gentleman was helping another woman check out at the time. When he finished with me I was charged for two days instead of one day like the contract stated I get that I was late but I would've been ok with been charged an extra hour vs a full extra day and on top of that I was also over charged for Furniture blankets which I have only had 6 not 24

Jer'Rayle L. 
Rating:
5.0

Customer did not leave a comment.

Katherine D. 
Rating:
4.0

Will definitely use again!! Already referred to family and friends on how easy to use and beats using a moving company any day as far a convenience and PRICE!!! Thanks

Deshauna R. 
Rating:
4.0

Customer did not leave a comment.

Linda R. 
Rating:
3.0

Customer did not leave a comment.

beth W. 
Rating:
1.0

Associates were not well trained at all. I waited for 45 minutes to get my trailer because they had to call for help. It was unacceptable.

Jonath A. 
Rating:
5.0

System had trouble online, we had to do the schedule a reservation 3 times. Other than that, all went well!

Melvyn K. 
No reviews have been submitted for this location.

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