They won't put the trailer on or off the hitch….labor not included.
Mark C.
Red Bridge Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, MO 64137
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Customer Reviews
- 3.5 Average Customer Rating
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That was the easiest and fastest pick up I have ever had. Your larger places have to many big heads to deal with.
Ned S.I didn't appreciate being nickel and dimed by the store clerk when I returned the truck. I was told specifically that I needed to bring the truck back between half and 3/4 full which I made sure to do. But when I returned it, the clerk told me I didn't put enough fuel in and would charged and additional $7. After arguing the point to no avail, I paid them and then called Uhaul to complain and get my money back. Very poor customer service given that the different store clerks tell customers different things. Why not just have people bring it back filled up? That would be easier.
Andrew W.The location did not hook up The trailer, instead told us to do it ourselves. Then proceeded to take a picture but didn't really check the connections. The trailer became unseated from the hitch and disconnected from our truck on the highway. We are so lucky that we are safe, and truck undamaged. We will not be using Uhaul again.
Alyssa G.This was a small neighborhood convenance store location. The operator knew nothing of the equipment! Did not make sure the 5x12 two Axel trailer was properly secured to the customers vehicle and did not assist in helping attach the trailer to the customers vehicle to make sure it was safe! When returning the equipment did not “without asking†check the equipment to see it was returned undamaged “had to ask for a quick check†didn't want a claim later for damage ! And did not assist in unhooking it from vehicle !
Richard R.