Customer Reviews for Red Deer Rentals & Maintenance
(U-Haul Neighborhood Dealer)

Rating:

5.0

Super to deal with, easy access to facility, U-Haul is my go to - I know that I feel comfortable with the equipment. Thank you

Rating:

1.0

I was charged for insurance but not asked if I wanted it. The man that started my pick up was more interested in his phone than helping me and completely ignored me. The second man that took over for him because he was too busy texting to be bothered checking me in was no better. Very dissatisfied. He told me I had to pay $100 extra when paying by debit which I did but I was only refunded $60 when I returned the unit

Rating:

5.0

Super helpful staff - switched my order to what I really needed rather than what I reserved. I've rented from here before and they've always been helpful.

Rating:

1.0

Late to open. Rude staff. More interested in their coffee than getting clients dealt with

Rating:

1.0

Guy at the desk was rude. Gave no help whatsoever. Back inside was gross when got into it. Very poor experience overall. If I could give 0 stars I would. Will find a different place to rent from next time.

Rating:

3.0

Hours given on Uhaul app and drop off information was incorrect as location was not open

Rating:

5.0

I had an excellent experience with this U-Haul location and with the van I rented.

Rating:

3.0

Vehicle was dirty. Nothing through the whole process was said to me about extra mileage. I was open where I was going from start to end. On a positive they provided vehicle on time.

Rating:

5.0

Wash the outside of the trailer.

Rating:

5.0

Inside can was dirty when picked up, blankets that were for sale were damp and not complete as advertised.

Rating:

5.0

You are doing great. I appreciate the friendly , courteous service

Rating:

1.0

Terrible service terrible terrible terrible Should NOT be aloud to even work for UHAUL Embarrassment

Rating:

5.0

The agent was amazing. I rented a car hauler trailer. The ratchet mechanism at the front of the trailer were massively worn out and look like they should have been replaced a decade ago. I needed to use my own ratchet straps to secure the vehicle. Secondly, who in the sam friggen hell designed that trailer and who accepted that design??? Those people should be trapped inside the loaded vehicle, just like I was. You pull the vehicle on the trailer, open the door to get out and, slam. The door hits the fender, there's not enough room to get a mouse out (slightly exaggerated, but MASSIVELY FRUSTRATING to not be able to get out of the loaded vehicle). Open the back passenger door, same thing, slam against the fender of the trailer. Open the passenger doors knowing full well they will slam against the trailer fenders. Great, how do I get the back hatch open from the inside... likely not even a possibility. What are my options... turn into gumby and climb out the window dukes of hazzard style, or sit in the car and cry. Just recently had a hip replacement, so climbing out the window seemed fun, and what the hell, if I dislocate my hip, who gives a fuck, right?? Of course my complaint will go absolutely no where. Just lesson learned for me... don't rent a car hauler from uHaul and spread the word to every single person I can and share on facebook and other internet review pages

Rating:

2.0

The agent was unfriendly, looked as if my presence was bothering him. He did not explain anything and did not respond to questions politely. The truck looked and smelled like someone had previously smoked in it. There were still traces of cigarette ash. Poor customer service overall.

Rating:

5.0

Thank you Tess at U haul!

Rating:

2.0

Zero service provided.

Rating:

4.0

You need customer parking fai we don’t have to leave our vehicle in the street.

Rating:

3.0

Ppl were professional and knowledgeable but seemed to stressed out by their job. The demeanor of them was not warm and inviting.

Rating:

5.0

Good service all around

Rating:

5.0

I asked if I needed to align or acknowledge anything to complete my drop off. They said No. 3 days later U Haul sent me an email suggesting I still had the trailer and my contract was in violation amd I had to return the trailer or pay more. Clearly the drop off location didn't close my contract term and I even dropped it off, 2 days ahead of my term schedule.

Rating:

5.0

They were incredible.

Rating:

5.0

Staff was friendly and very helpful. Just one suggestion for improvement: I rented a small trailer to move a motorcycle. I reserved the equipment online, but had to call in to check: if the trailer had a built-in ramp or not, what size of ball was required, and what type of electrical receiver was needed for the lights. It would be helpful to have all of that up front.

Rating:

4.0

The equipment was clean inside but because of the time of year the exterior was dirty when we picked it up and dropped it off. The towing work well with no problems at all.

Rating:

3.0

Staff were friendly. The trailer, like the other ones in the lot, was covered in mud. First stop after pickup was to the car wash to clean off the lights and reflectors. Swept screws, fur, garbage, grass, amongst other items out of the back. Inside walls were covered in dust and dirt, likely spray from the wheels. A dolly that I did not order was in the back of trailer too. Hopefully older and less capable folks are offered assistance with lifting the trailer on and off of their hitch as it requires a decent effort and the large cargo trailers do not have jockey stands. All in all average experience.

Rating:

2.0

Let’s see the truck was not ready when we arrived even though they had been open for 1 hour they had no idea we had booked. Truck had to be cleared of snow and run for 15 mins just so it could be driven. Ordered2 Dollie’s paid for 2 Dollie’s received 1 dolly because that’s all they had on hand! No offer of refund just to bad to sad her you go, will definitely not recommend or use this location again!

Rating:

3.0

Need more room for customer parking.

Rating:

5.0

Very friendly and had the trailer in stock that I needed.

Rating:

2.0

No help from the staff, frozen to the ground, those arms weigh a tonne because of the braking system and they made my wife try and lift it on her own. Won't even ask to help.

Rating:

2.0

The staff was not friendly bordering on unpleasant, the equipment wasn't ready then it didn't start and we got a new piece if equipment. There was a significant delay when picking up the equipment. There was no damage walk through or fuel check. Then when we were loading our equipment the truck was turned of.....when we were finished loading the truck didn't start amd we needed roadside assistance. Further delaying our commitments. The drop off was fine although the staff were still unpleasant. I feel like this all could have been avoided with more preventive maintenance like trickle chargers maybe or ensuring the equipment is started and ready when its booked for a rental

Rating:

5.0

Good

Rating:

5.0

To go over unit with staff before leaving site.

Rating:

1.0

Exterior truck windows and mirrors were so dirty upon pickup it made driving off the lot and to gas station to clean bordering on unsafe. Cup holders were also covered in coffee. No dollies were available upon pickup and was not communicated upon truck pickup. I had to go back to the location after notickng the blankets and dollies weren't in the unit. The staff member, who boasted originally boasted that he was in charge, was unhelpful on what to do ie if should call around or if just out of luck. Anither staff member finally stepped in and called another location to source some and was the only redeeming moment for customer service. Location and customer service at neighborhood location, Cooper Roofing, for dolly pickup was top notch.

Rating:

4.0

Windows were dirty, trucks should be washed before being rented out.

Rating:

5.0

I have no problems with this site. Very courteous and helpful. Really nice people This is the third time I rented from them.

Rating:

1.0

The manager continually used foul language and spoke unprofessionally about world topics (Trump, Nazis, Trangenders, etc..). This location is convenient for me and I have rented from here before. I have to brace myself prior to every visit because this guy is just the worst. To be honest, you already know this U-Haul. Just read the reviews on google for this site. You should have fired this person a long time ago.

Rating:

5.0

Just taking too long to get my refund because we returned the truck early

Rating:

3.0

Have the vehicle accessible. Parked so tight to other vehicles had to crawl in from the passenger side.

Rating:

5.0

Remind customer to check phone before driving off for text about taking the licence plate photo.

Rating:

5.0

Maybe shovel the snow out of the trailers lol

Rating:

3.0

.

Rating:

4.0

Convenient, open hours are good, in and out pretty quickly.

Rating:

5.0

Friendly staff and great service, was a very smooth process picking up and dropping off the uhaul truck.

Rating:

2.0

Add winter washer fluid. Brush snow off truck. My web booking did not match date at location. Warm the truck up!

Rating:

4.0

All good

Rating:

5.0

No personnel was present at the time, but I was able to complete the checkout process anyway :)

Rating:

3.0

The truck was not cleaned well when I first used it. My first ever use of Uhaul was frustrating. Not felt safe for cleanliness of the things I put inside the truck. Please make sure of cleanliness of trucks. :( Thank you so much!

Rating:

1.0

Bad customer service. No wind shields water. I told there is no windshield water and it’s risky to drive in such snowy weather, he casually replied it’s gonna be good weather during afternoon… Crazy… never coming this location again..

Rating:

3.0

I was told that when we return the Uhaul the gas should be above orange line, but it was below the orange line when I picked it up

Rating:

5.0

Provide windshield scrapers in the vehicles in winter.

Rating:

2.0

Staff wasn't friendly, they never answered their phone even though I made multiple calls. The staff was very snarky and not nice at all

Rating:

1.0

Cancelled and rebooked my reservation with the wrong truck that was too small, didn’t clean off snow, warm truck up or even let me borrow a snowbrush. Mirror was broken. Called and ask if I could change the truck out for a larger one as I had reserved a 20’ and received a 15’. Was told there were none even though there were 5 available ones at that location. Then proceeded to yell and get aggressive. Also lied about having the truck I needed and it being available. Was an overall horrible experience while trying to move. Would never recommend this location to anyone and will never be returning.

Rating:

5.0

No improvements needed. Great service.

Rating:

2.0

Maybe actually have the equipment ready to be picked up when the person is there for pick up and have better customer service. Get your employees to actually want to help the customer rather then making them struggle to get the equipment.

Rating:

1.0

Did not have what I had reserved. They changed my reservation the day before so didn't get what I wanted or the $50. The store itself is crowded and dirty, didn't even want to use their pen to sign. The truck was dirty in the back with dirt and grass from previous users, and after only 8 miles on the truck the fuel needle was already off full but staff say it was full. Disappointing experience.

Rating:

1.0

Was informed they did not in fact have the 20 foot truck I reserved a month early so we were given a 15 foot truck instead. He told us repeatedly we would be fine fitting our stuff into it and that the closest 20 foot truck was 3 hours away. Spoiler: it was not fine and there was a truck the size I ordered 30 min away. The rear door was left open so when we picked it up it was filled with leaves and he also didn’t have a dolly which we requested. Our move was literally the worst ever. 0/10 stars would not recommend unless you enjoy pain

Rating:

5.0

The staff over at riverside they very amazing, professional I will recommend this location to my friends.

Rating:

5.0

So the one yound gentleman that works there with the bushy eyebrows his customer service skills such. If he doesn't like his job he shouldn't be there. We found him very rude.