Customer Reviews for Red Deer Rentals & Maintenance
(U-Haul Neighborhood Dealer)

Rating:

1.0

The trailer had one newer tire and one older tire. When I picked it up, it was full of dirt and screws and had a strong odor that smelled like some type of toxic substance. I took photos documenting the condition of the trailer. I was also disappointed that no one asked if I needed assistance or came outside to help connect the trailer or verify that it was safely attached before I began my 5,200 km trip. Fortunately, I knew how to connect it properly myself. However, not every customer has that experience, and if someone didn’t know what they were doing, the consequences could have been very serious. I also wanted to mention my experience with the staff. The younger man at the front desk was extremely rude and unprofessional. The father was polite and reasonable, but the son’s attitude was unacceptable. He came across as cold, dismissive, and arrogant throughout our interaction. I left feeling upset and disappointed by the way I was treated. What made the situation even more frustrating was that while I was inside completing the paperwork with the son, the father went outside and was working on his own vehicle in the parking lot. When my daughter and I went around to pick up the trailer, no one came over to assist us or ensure everything was connected safely before we left. Based on this experience, I will not use this location again. I will also be sharing my experience with others, including the poor customer service, the dirty condition of the trailer, and the complete lack of assistance in preparing it for such a long journey. The experience there also took an hour….I expected a much higher standard of professionalism and concern for customer safety. I honestly want to be reimbursed or have some type of remuneration for that experience and having a uhual with two tires in different conditions to drive across Canada with…

Rating:

5.0

The equipment worked perfectly & as expected for the task at hand. Staff at the store was approachable & he was very knowledgeable about their products.

Rating:

4.0

Very friendly and helpful. Very pleasant to deal with and answered all my questions

Rating:

5.0

Second time renting from here and I've had positive experiences both times. Very helpful and kind.

Rating:

1.0

Honestly this is the second time I’ve rented from this location. The staff really couldn’t care less about customer service. It had been a few years since I rented from them and I had forgotten how bad it was years ago. Complete indifference, zero desire to be helpful or even provide a baseline level of courtesy or respect. The trailer was fine, but I’ll be renting elsewhere next time.

Rating:

3.0

I put yes to personnel being helpful but I did a self drop off. There were no people

Rating:

3.0

They cancelled the rental I reserved because they said I didn’t have a working phone number, which I did. The dismissive attitude and rudeness makes me not want to use this location in the future.

Rating:

5.0

Excellent service from staff. Easy pick up and drop off

Rating:

2.0

only reason why i would is because they had unjts available and they work on holidays. but when it comes to booking and stuff 0 flexibility. i booked a u haul for 2 days from a different depot. they sent me to riverside to pick up the truck and they called me to return the truck. ive only had the truck for 1 day and i ended renting uhaul twice and pay for gas twice because they needed the truck i rented for 2 days. so i got slapped double the bill instead of ssving the money. but hey i guess had a differenr they can rent out to me lol. 🤣

Rating:

5.0

All good

Rating:

5.0

Staff was very friendly, helpful and efficient. The 5x8 utility trailer was clean and easy to obtain. Highly recommend this location.

Rating:

1.0

Very poor customer service.. will not gonna come back to this location

Rating:

2.0

Staff offered no instructions on drop off. They were also very curt and unfriendly. No guidance whatsoever.

Rating:

1.0

I had it booked for 830 am The 2 guys working there showed up at 845 and were complete dicks One guy was helping me out while watching an Alberta sep video loudly on his phone. I got changed 2times and no one can tell me why or is answering the phone. I want all my money back

Rating:

1.0

The employee that dealt with it was cranky, rude and ignorant. Terrible customer service. Will not go back

Rating:

3.0

arrow dynamics its 2026 that thing was like pulling 2csheets of plywood at 55mph when I payed there was a pomp to help the environment as a donation. come on it starts with you not me . roughest trailer I've ever pulled and im a Comercial truck driver pulling 400k lbs every day

Rating:

1.0

Problem with charges, complaint raised no resolution yet

Rating:

3.0

Door and website say 830, didn’t open doors til 0900 after arriving at 830 and had to wait out side

Rating:

5.0

Great guys here.

Rating:

1.0

Rude amd poor customer service

Rating:

1.0

The guy at the desk was far more interested in talking about/showing mma videos of his co-worker than actually doing his job. Waited 45 minutes past my pick up time while he chit chatted with every client ahead of me about his co worker and how great of a fighter he is. The place is literally a shrine of the guy. Posters and pictures everywhere. The truck was dirty. The truck was larger than I had booked for, but because they overbooked I had to take it, which meant I spent more on fuel. The fuel tank was at 3/8 of a tank. So when I brought it back, I tried to make it as close as I could to 3/8 of a tank, but pretty hard to gauge that amount and the guy at the return spot in Lethbridge chased me to my vehicle after I parked the truck and I had to go back to the gas station with the truck to put $16 more worth of fuel. From wire to wire it was terrible service. A service that cost just under $800 for about 28 hours worth of truck rental. And that’s not including fuel cost. Absolutely would not recommend.

Rating:

2.0

The two males running the shop were very rude. When I asked a question about the extra charges . They both became very defensive. I won’t recommend them to anyone.

Rating:

3.0

Great service not happy thete were no strappings in the truck

Rating:

5.0

We wandered why this smaller U-Haul was more expensive then the one we rented just a short time before The 15 foot was less money??

Rating:

3.0

Closed at 8 when I got there. Put key in drop box. Truck on west side of the bldg. no extra charges for the truck.

Rating:

2.0

This location over charges and adds on additional charges which aren't specified.... I would appreciate a break down of the added charges and why my ècheck out quote was 140 including the damage coverage but yet additionally charged for it 3xL The quoted amount. Infomd THIS this ti me very 8

Rating:

5.0

Maybe have the assigned # trailer parked out front instead of behind another trailer of similar size as it wasn't visible or easy to access. Thanks

Rating:

5.0

Thank you

Rating:

5.0

The truck ran good but wasn’t very clean The staff were friendly and helpful especially with technology

Rating:

5.0

Drop off was super easy; I pulled up, backed in and unhitched, checked in at the office to make them aware and was in and out super quick.

Rating:

3.0

Fun ride

Rating:

4.0

All good, it let me do what I needed to do, thank you.

Rating:

5.0

Clerk was very helpful and efficient.

Rating:

4.0

Nothing

Rating:

5.0

Super to deal with, easy access to facility, U-Haul is my go to - I know that I feel comfortable with the equipment. Thank you

Rating:

1.0

I was charged for insurance but not asked if I wanted it. The man that started my pick up was more interested in his phone than helping me and completely ignored me. The second man that took over for him because he was too busy texting to be bothered checking me in was no better. Very dissatisfied. He told me I had to pay $100 extra when paying by debit which I did but I was only refunded $60 when I returned the unit

Rating:

5.0

Super helpful staff - switched my order to what I really needed rather than what I reserved. I've rented from here before and they've always been helpful.

Rating:

1.0

Late to open. Rude staff. More interested in their coffee than getting clients dealt with

Rating:

1.0

Guy at the desk was rude. Gave no help whatsoever. Back inside was gross when got into it. Very poor experience overall. If I could give 0 stars I would. Will find a different place to rent from next time.

Rating:

3.0

Hours given on Uhaul app and drop off information was incorrect as location was not open

Rating:

5.0

I had an excellent experience with this U-Haul location and with the van I rented.

Rating:

3.0

Vehicle was dirty. Nothing through the whole process was said to me about extra mileage. I was open where I was going from start to end. On a positive they provided vehicle on time.

Rating:

5.0

Wash the outside of the trailer.

Rating:

5.0

Inside can was dirty when picked up, blankets that were for sale were damp and not complete as advertised.

Rating:

5.0

You are doing great. I appreciate the friendly , courteous service

Rating:

1.0

Terrible service terrible terrible terrible Should NOT be aloud to even work for UHAUL Embarrassment

Rating:

5.0

The agent was amazing. I rented a car hauler trailer. The ratchet mechanism at the front of the trailer were massively worn out and look like they should have been replaced a decade ago. I needed to use my own ratchet straps to secure the vehicle. Secondly, who in the sam friggen hell designed that trailer and who accepted that design??? Those people should be trapped inside the loaded vehicle, just like I was. You pull the vehicle on the trailer, open the door to get out and, slam. The door hits the fender, there's not enough room to get a mouse out (slightly exaggerated, but MASSIVELY FRUSTRATING to not be able to get out of the loaded vehicle). Open the back passenger door, same thing, slam against the fender of the trailer. Open the passenger doors knowing full well they will slam against the trailer fenders. Great, how do I get the back hatch open from the inside... likely not even a possibility. What are my options... turn into gumby and climb out the window dukes of hazzard style, or sit in the car and cry. Just recently had a hip replacement, so climbing out the window seemed fun, and what the hell, if I dislocate my hip, who gives a fuck, right?? Of course my complaint will go absolutely no where. Just lesson learned for me... don't rent a car hauler from uHaul and spread the word to every single person I can and share on facebook and other internet review pages

Rating:

2.0

The agent was unfriendly, looked as if my presence was bothering him. He did not explain anything and did not respond to questions politely. The truck looked and smelled like someone had previously smoked in it. There were still traces of cigarette ash. Poor customer service overall.

Rating:

5.0

Thank you Tess at U haul!

Rating:

2.0

Zero service provided.