Highly recommend these guys in red deer went out of their way to solve my problem that Calgary created for me. Calgary would not pick up their phone or deal with the over mileage. And was given the wrong information in the yard by the yard people. So I don't want to be negative but Calgary needs to get better customer care more stuff to deal with the volume of traffic. And start taking some of red deer Good customer care positive responses and help me solve my problem overall U-Haul great company great equipment and I would recommend a company thanksMichael Anthony G.
Moving Truck Rental in Red Deer, AB at Red Deer Rentals & Maintenance
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Red Deer, AB T4N2N7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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It was great.Travis L.
Better instructions when returning vehicle after hours . Would have been nice to have the key drop box pointed outRyan S.
I found the website very confusing especially with the â€˜Return Your Truck' option.Stephen R.
Great Customer Service !!! This location was great , keep up the great job ðŸ‘Robert R.
The riverside location was wonderful. After the Cooper roofing location was closed upon my arrival to pick up my original reserved truck , riverside was very fast to help me find a truck that was the closest thing to what I had reserved. Would definitely use them again if I was in the area.Samantha B.
I had called the customer service line to book a U-Haul with a car tow, and received a call the next day from your representative. They indicated they did not have anything available in Edmonton and we had 2 options: Option 1: The closest location with a uhaul and car tow was Valleyview. If we wanted to pick up a Uhaul with car tow we would have to drive to Valleyview (7 hour roundtrip), however they would be removing/including the mileage into the quote from Valleyview to Edmonton, and take $400 off of the initial quote. Option 2: We could pick up just a Uhaul from Lacombe (almost 3 hour roundtrip). We chose option 2, however I found it hard to believe there was no other location with a uhaul and car tow, so I called another location (Red Deer Rentals) and thank goodness for Leo from Red Deer, he indicated they had both the Uhaul and Car Tow. available So we went there to pick up instead. I called in to the customer service line to cancel our pick up from Lacombe and the representative indicated it has been cancelled, and to contact the complaint line to see if we could get reimbursed for our travels to Red Deer to pick up our rental. I didn't receive any information or get connected with the complaint line, and then I received a call from Lacombe Uhaul asking when I was picking up our truck with car tow later that evening. I just find it a bit unprofessional that the information given by your customer service representatives were incorrect, (only location that had a uhaul and car tow was Valleyview, and our reservation from Uhaul Lacombe was cancelled)... We could have saved time and money travelling to pick up a uhaul with car tow, the information given to us in the first place was incorrect or inaccurate. On top of that we did not get mileage removed from the quote or any money reimbursed even though we went to go pick up the uhaul with car tow from another location outside of Edmonton (this was very disheartening). Bascially there needs to be a better way to locate equipment for rental, and when a customer wishes to cancel an order, it should be cancelled so that the next customer can see that the rental equipment is available.Eric G.
Trust worthy group Pricing was right and no surprises on the bill ThanksChris B.
Was very dirty and dog hair all over the passenger seat front window filthy back of van wasn't cleanedAnnamarie P.
They charged me a cleaning fee of 25$ although we thoroughly cleaned it, plus we added gas and they charged me anoth 20 some dollars for gas, for one day just around town using it for less than 2 hours costed me 160$Louai A.
The manager of this store was rude, condenseding and just not a friendly person. He talked to me like I was idiot and seemed irritated to have a customer in his building. Zero chance that I come back here.. Already advised others to avoid it as well. Equipment is great, service is the worst I've ever had .Jarrett F.
Differently clean inside and at least the windshieldAnnamarie P.
When submitting my online return I couldn't use the pictures I had taken, it only let me take pictures and upload them right then and there but I had already left.Garrett G.
Make sure you take customers by there pick up time. Not who gets there first.Harold B.
Said they close at 5 people left early we were there at 4:30 no one to helpOsman P.
Never enough staff working.Darren J.
too expensiveDiosdado R.
I'm waiting my receipt to be email but unfortunately I didn't receive any. It's been 24 hrs now I don't receive any receipt from them so disgusting.Rovi F.
radio didnt work, air system didnt work, inside was dirty, disorganized. original was a pull trailer but wasnt big enough for what needed. had to go back and get a truck which i will never do again. Terrible experience.gates B.
License plate on trailer was barely hanging on by 1 nut and bolt. The â€œintelligentâ€ employee explained that it was ok if the plate fell off while driving??? To our concern. Also had to explain to the â€œintelligentâ€ employee that the chains must be crossed when attaching to the tow vehicle!!! RidiculousTheresa C.
I absolutely disapprove the fact that I waited waited the customer service agent to go look the truck over and tell me if there were extra changes. Then to get told it's fine you paid for it already because it's a one way. I left and 2 hours later get an email stating my credit card was charge without permission.SAMANTHA B.
We had a good experience. However I reserved the truck online and saw gas was 0.89/km. I checked the contract that I signed that morning for pick up and couldn't really pull out of it since we needed the truck. But it was 1.43 for the first 40miles and 0.89 after that. That increased our bill somewhat, so its something to look out for when picking it up. Otherwise truck worked well and did the job. Blankets and trolley were good tooBianca G.
No commentsAlfredo P.
Great experienceMichael R.
Excellent experience. Easy pick up; easy drop off; friendly staff. This is the 5th or 6th time I have used Uhaul and always a good experience. Thank youMarilyn D.