Customer Reviews for Red Door Storage
(U-Haul Neighborhood Dealer)

893 reviews

7615 Garners Ferry Rd   Columbia, SC 29209

(803) 776-9589

Location Hours

  • Mon-Sun: 7 am - 9 pm

Services at this Location:

Contact Us

(803) 776-9589

7615 Garners Ferry Rd
Columbia, SC 29209

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

needs to clean trucks and maintainence

Tara E. 
Rating:
4.0

The initial location 300 Percival rd wasted my time and had me late for my event. I had to back track to another location.

Runekia G. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
1.0

Very unprofessional location and staff. Took 20+ minutes with a staff member to get the uhal even though I had completed and requested everything to be done through the app. The uhall smelt like urine. Overall horrible experience at this location. Would never recommend & would absolutely tell people to avoid this rental location.

Quinn F. 
Rating:
1.0

Tire and check engine light on. 48 minutes in line to get truck then attempted to subtract that from my time with the truck. 31 mins to return the truck. Truck had ants all in it.

Carri T. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
1.0

Teach employees how to be polite and not intentionally Offend customers

Nadine B. 
Rating:
5.0

Customer did not leave a comment.

MARTIN P. 
Rating:
5.0

Very considerate great customer service!!

Deidra T. 
Rating:
5.0

Customer did not leave a comment.

Donnie J. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
3.0

Customer did not leave a comment.

Jeremy G. 
Rating:
1.0

Customer did not leave a comment.

mary D. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
3.0

Customer did not leave a comment.

Natashia B. 
Rating:
5.0

Great customer service

rosa B. 
Rating:
2.0

Was charged double for only 2.5 hours of use and only 10 miles. We put gas in it and as cleaned before return! Manager said hands tied call corporate that is not right.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Regina E. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
5.0

Nothing everything was great .

todd P. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Alexandra K. 
Rating:
5.0

Customer did not leave a comment.

LLoyd D. 
Rating:
5.0

You are just wonderful people from reception to when I brought the truck back.

Catherine K. 
Rating:
5.0

Nothing, maintain everything exactly as it is. Perfect Customer service 👌🏿

Gerald B. 
Rating:
5.0

Nothing… when I called for information Martu was very helpful and friendly. When dropping off box trailer Carlton was very helpful and friendly.

barry G. 
Rating:
2.0

Provide the equipment ordered. I ordered a 5 x 8 trailer and was mistakenly given a 4 x 8 trailer. I was charged the 5 x 8 trailer rate. After calling customer service, I was told I would be credited the difference. This credit has never been issued. I will consider other company's before U-Haul in the future.

Richard M. 
Rating:
5.0

Friendly staff and owner! This is the best Uhaul place I have ever rented from!

BRANDAN H. 
Rating:
5.0

Customer did not leave a comment.

Donley B. 
Rating:
1.0

Customer did not leave a comment.

Candi D. 
Rating:
1.0

The truck was dirty inside and had 33 miles til empty on gas when picked up. The worker gave me a hard time about the gas remaining upon return, when technically I left more in it. (43 miles remaining). He was clearly intoxicated, took way too long, and was cursing at me by the end. Won't be back.

Andrew K. 
Rating:
5.0

The truck smelled of cigar smoke

Anthony V. D. 
Rating:
5.0

Give out gas cards!!! We already paying for the high ass U-Haul

Isaiah D. 
Rating:
5.0

Customer did not leave a comment.

Marian O. 
Rating:
1.0

Ck engine light was on. I told the guy he said i should be fine. The truck over heated and i was stuck on highway. I called twice no answer called 800 was on hold then phone went dead. I didnt finish moving because the truck was due back. He claimed i wouldnt be charged until investigation was done but i got home was charged. No credit no nothing. Will be calling coorporate

TERESSA W. 
Rating:
2.0

we were sent to a different localtion- then we finally found the new location- the truck only had maybe an 1/8 of a tank of gas and we were told to have it have more but by the time we turned it on and went back inside to tell them the gage was way off they had already taken off, we took a picture of the gage to prove it was way less.

GARRY D. 
Rating:
5.0

Customer did not leave a comment.

Dejahnee M. 
Rating:
5.0

The guy is above the top for customer service

Annette B. 
Rating:
3.0

The tank wasn't at a quarter when I got the truck yet I was charged to out more in when I only drove 12 miles. There was lights in the dash board so I was worried while I was driving.

BENITA D. 
Rating:
5.0

Customer did not leave a comment.

JACOB C. 
Rating:
3.0

Please service the equipment before you rent it out. This truck has a hole in the roof in the right hand corner and the oil was low and it also needed antifreeze.

LAWRENCE H. 
Rating:
1.0

Charge me for fuel and it was on half tank and I left it well over half full

Dennis D. 
Rating:
5.0

Representative was very helpful. Could not help me with Gas issue. I was charged for gas even though I brought the truck back with more gas than it had when I picked it up.

Jackquelyn H. 
Rating:
4.0

Great customer service and the employee that helped me was very professional and I was very impressed with him.

CRYSTAL B. 
Rating:
5.0

Customer did not leave a comment.

BRANDAN H. 
Rating:
4.0

Everyone was nice

DAVID ALAN S. 
Rating:
3.0

Customer did not leave a comment.

BRYCE P. 
Rating:
5.0

We were to close on a house. The date was moved four days later. They extended my rental with no hassle. Thanks Red Door Storage!!!!

William J. 
Rating:
5.0

Customer did not leave a comment.

FORREST P. 
Rating:
3.0

Customer did not leave a comment.

SHANTELL M. 
Rating:
5.0

Representative was polite knowledgeable friendly and efficient.

BRENDA A. 
Rating:
4.0

Customer did not leave a comment.

OLYMPIA D. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE L. 
Rating:
5.0

Customer did not leave a comment.

CORY B. 
Rating:
4.0

Worker is very friendly and knowledgeable about the trucks/company.

RAHSAAN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

I'm still waiting on my money that they put on hold until I brought the truck back. Give us our money back sooner. We need it because we are moving

KENYA W. 
Rating:
4.0

Great experience

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

GAYLE B. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
3.0

The truck wasn't on a half of a tank when I received it. The inside of the truck cab was filthy and the inside of the trailer part wasn't cleaned. The truck was stated to have no physical damage but there was a lot of cosmetic damage in plain sight. When I called uhaul initially they kept telling me the site was one and half miles away from my zip code which was entirely wrong. The location they tried to have me pick up the truck up from was over 45 minutes from where I was moving from. After correcting them numerous time and asking to speak to a supervisor mysteriously a uhaul near my zip code was found. Never had this issue before but the next time I will chose another company for moving needs.

Jaleesa B. 
Rating:
5.0

Light for license plate wasn't working. That was the only issue. Other than that, exceptional service and quality

ALICIA N. 
Rating:
5.0

Customer did not leave a comment.

Derek M. 
Rating:
3.0

Customer did not leave a comment.

GAYLE B. 
Rating:
5.0

Everything went smoothly for me. I do think that personally, the price of rental should be adjusted to fit the rental time. There should be a price point for hours rented. For example, 3 hours, versus, 5 hours, etc, etc, etc. Also, the ungodly number of text messages, ugh.

Teresa T. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
3.0

Customer did not leave a comment.

MONICA C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
3.0

The air conditioning did not work in the is truck and the oil lamp was illuminated.. Also, the truck was not cleaned out in the cab or in the back. I had to sweep out the back before I could use it and the cab had trash from the previous renter. This was my second Uhaul rental in two weeks. Both rentals had issues with the trucks. The first rental the ramp was broken. Next move I'll consider renting from a different company.

MARK S. 
Rating:
2.0

I wasn't able to get a truck from this location after previous calls had it assured. I was sent to 2 other places before getting a truck. The guy who worked there was very nice, just no trucks.

JACOB W. 
Rating:
5.0

Indya was so helpful throughout the whole experience!

Lindsay B. 
Rating:
1.0

The van I rented was very dirty and had a horrible smell.

BRENDA W. 
Rating:
4.0

Customer did not leave a comment.

LINCOLN M. 
Rating:
5.0

Customer did not leave a comment.

Dru C. 
Rating:
2.0

The actual location was in a sketchy laundromat. The cab of the truck was very clean but the actual trailer park smell disgusting from the second I picked it up. It was clean but I have no idea what that smell was. It was rancid. I really think this location needs to let renters know what procedures need to be done while dropping off a truck. There is no dropbox at this location.

ANDREA B. 
Rating:
2.0

I was charged for an extra day when the person on the phone said I wouldn't because I needed to return my rental a few hours late. I'm renting from Penske next time

Charles R. 
Rating:
5.0

All was excellent. They are so nice and helpful!

Cindy B. 
Rating:
3.0

Have blankets and dolly available.

Gunnar P. 
Rating:
4.0

I feel that your rates for local short distance is too high, otherwise I have no complaints at this time!!

BETTY J. 
Rating:
1.0

I had a 3pm pickup time and they were not ready at 3pm for my pickup. I showed up to the desk, which was inside of a laundromat, and the gentleman said they were downloading something for the printer and couldn't help until it was done. They finally were ready for me at 3:30pm, half an hour after my reservation time and they didn't need to print anything out. I was moving apartments and was in a rush and I was setback. I will not return to this location.

Connor G. 
Rating:
2.0

Computer was down when I got there which I know things can happen but I had to wait 1 hour before I got the truck and then got charged for equipment I didn't even get.. SMH

Sequoyah P. 
Rating:
4.0

Customer did not leave a comment.

LOUIS W. 
Rating:
5.0

Nothing!!

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

Diane C. 
Rating:
5.0

Great customer service from both staff members

CASHNEE C. 
Rating:
5.0

Customer did not leave a comment.

CHAD H. 
Rating:
5.0

The vehicles need to clean out after each use.

DAWN C. 
Rating:
1.0

Make sure that your locations are running their operations to your "standards", as this particular location is definitely not.

BRANDON G. 
Rating:
3.0

Customer did not leave a comment.

Ashley K. 
Rating:
1.0

I am still waiting for a call back from a manager. Service was absolutely terrible!

SEAN B. 
Rating:
5.0

The woman that helped me get the storage and Truck was very nice and very polite and explained everything to me. Was on point. Just overall a great experience. And yes I would recommend the u-haul place to anyone.

JENNIFER G. 
Rating:
5.0

Customer service here was about the best I have had anywhere lately. They were very nice, courteous and helpful. Very easy to rent from this location.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

NEIL S. 
Rating:
3.0

Customer did not leave a comment.

Lauren B. 
Rating:
2.0

Customer did not leave a comment.

JODY W. 
Rating:
3.0

Customer did not leave a comment.

SHANNON H. 
Rating:
5.0

Customer did not leave a comment.

SONDREA M. 
Rating:
4.0

Customer did not leave a comment.

BEVERLY C. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
No reviews have been submitted for this location.

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