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Nathan O
Customer Reviews for Red Hills Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a car hauler. I picked up the trailer, and within minutes learned I did not need it. I immediately returned the trailer to u haul. I had the trailer less than 20 minutes and towed it less than 2 miles. I did not load anything on the trailer. I asked for a refund of the rental fee or a prorated fee since I did not use the trailer, but the dealer would no give me either because it was "dispatched". The dealer did not lose any business because I had the trailer because there was more than one in their yard, so I do not understand their reasoning for not working with me on the rental. Better luck next time I guess.
William CThe man that helped us at the check out was extremely nice
Gabriel Wnothing really
Matt BCharged me $50 for fuel without my consent and signed it on my behalf. I just got an email stating they did this with my signature after drop off. I stopped on the way and filled up to 1/4 exactly how I received it. Unethical
Luke DService was slow.
William CThe location was closed when we arrived to return. We were able to complete the return on th Uhaul app. It was great.
Cathy JWe returned on a Saturday afternoon and the location was closed. We returned online with the Uhaul app. It was quick and easy!
Cathy JOutstanding customer service and very easy to work with. Great location and inventory.
Rohn WJohn was very knowledgeable and explained everything to us with or billing issues. Would rent from him anytime.
Anita DWork with long distance a bit! The rental was $600 more than a standard van rental!
Neil SExcellent customer service, and for me that is crucial. John was the fellow who handled the rental and it's absolutely fair to say he could not have been nicer, or more helpful. Thank about that for a moment and ask yourself when was the last time you could say that about a person at a business you interacted with? Yeah, not very often. But John was great!
Jay BGreat Service . Thank you
Diana SFriendly staff, great experience
Elizabeth FEverything went smoothly
Brad ACustomer Service was wonderful! Positive attitudes and super nice. Will use this location again
Barbara IVery helpful and friendly, quick service.
Miles JTELL PEOPLE THAT ARE CALLING TO RENT MOVERS AND TRUCK THAT THEY COME SEPARATELY!!! WHEN I CALLED TO GET A TRUCK AND MOVERS (you know like a REGULAR moving company) I WAS NOT TOLD THEY WERE SEPARATE. HOW WOULD I KNOW WHEN I WAS NOT TOLD!!! 2 guys showed up at my house but they didn't have a moving truck. WHAT A DAMN HASSLE TO HAVE TO ACTUALLY GET A TRUCK. It took 1 hour from the movers time so I had to pay for an extra hour. $100. Makes me sick. I've been telling everyone to never go through you guys. The whole experience was awful. 0 stars.
Michele R