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John E
Customer Reviews for RedLine Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great people, best in the business will use again
CARL SFirst, the confirmed pickup location didn’t even participate in the U-Haul program anymore. That’s right—U-Haul booked me a truck at a place that doesn’t even rent them out. No warning, no notification, nothing. So, after scrambling to get in touch with customer service, they directed me to a guaranteed second location. Sounds promising, right? Wrong. Turns out that location was CLOSED ON SATURDAYS—something I only found out after calling them a second time when no one was there. By the time I finally tracked down a truck on my third attempt, I had already wasted several hours of my day, delaying my move by two hours. The entire experience was a confusing mess of misinformation, terrible communication, and zero accountability from U-Haul. This company made an already stressful day infinitely worse with their incompetence. If anyone I know is considering using U-Haul, I tell them to go with literally any other option. Never again.
Allison RGot our move in worked out perfectly..
RICHARD CThe owner of this business is awesome! He personally took great care of us! The process was very fast he made sure we had everything we needed and the customer service was on point! Highly recommend this small business! He also deals cars and inground pools!
DAI GThe truck needed work done on it
Shamera MI am always very satisfied they are helpful and eager to meet our needs, great customer satisfaction
DARREN RGreat customer service
WILLIAM GNone.
EDWIN BBest Uhaul rep EVER !!!
WILLIAM GNice and easy
LENEE DThank you for helping make our move easy!
Lynsey LI rented the vehicle for three days I returned it the next day and I got charged the full amount I don’t think that’s very fair at all
DOUGLAS B2nd time using this location as a drop-off point, fast and efficient, Thank You RedLine Motors
Clay TAll went well! Thank you!
Carl JI am very impressed with the management and staff at this location. They are very helpful and professional, and definitely know how to run a good business!
Ellen AThis business is excellent, no improvements needed.
REGINA L👍 great
Juan SGreat place to do business with. If you need a rental come here to get it
Keith SI reserved an eight foot vehicle so I could get good gas mileage and only needed a small truck. When I got there the only thing he had was a 15 foot gas guzzler. He also said he did not have the four wheel dolly or the hand truck. I called the reservation center and did not get any help. I called two other stores in Lake City and was told that U Haul does not rent those. The other one did not know what I was asking for. I would think if it was on the website, they might know what it was. I wasted ninety five dollars in gas when it should have only been about forty. I sure won't be promoting U Haul any time soon.
Paul LMet me in the driveway and asked me to put it in a certain spot and he cheerfully disconnected it and sent me the email to finish the transaction. Very pleasant and professional.
Teddy FGreat experience, the people were great a pleasure to connect with.
Peter PThe owner of the location, Steven, was great. He was extremely helpful and hooked up the trailer for me.
Christian WRedline motors was amazing on helping me with a U-Haul trailer
Tristen WKeep doing what you’re doing with the attitude that you have, and the personality that you employees introduce
JOSEPH SIf you need a UHaul this is the place to come. Excellent service very friendly and helpful.
william sNothing
William JThere is a sign on the door of this location that reads by appointment only. If you are in a hurry it’s not a great location to rent from. I was on the phone with uhaul and backed up to the trailer. For help to finish my rental before he shows up. Not great customer service.
Terry M