We arrived at 4pm, our pickup time per the reservation, the only person on site was someone repairing the building that had apparently been part of a fire and was no longer usable as an office. The man on site told us the person who was to check us in for our U-haul rental usually just 'sat in a lawn chair in the parking lot and waited for customers.' However, just before we arrived the man we needed to see had gone out and should return soon. He did call the employee and let him know we were there waiting. After 45 minutes we called the number on our contract, a number that was for a totally different busines as far as I could tell... the lad disconnected me, hung up on me, lied to me, and finally after 4 or 5 calls to her, I gave up. An hour an twenty minutes after we arrived, the man who was supposed to be giving us our rental showed up.... he messed around with his phone for a while and couldn't figure out how to check us in for our rental... finally, I was able to submit our information from my phone... or so I thought... the guy gave us the keys to the truck and we left to pick up and deliver our belongings. The next day, we called the 800 number to get the name of the place in the town where we thought we were supposed to drop of the U-haul... only to be told the truck was never signed out to us and we SHOULD NOT under any circumstances drive it until the situation was resolved... since the truck was now considered stolen!!! It took a few minutes but the folks on the phone were able to find our reservation and give us permission to return the truck to a nearby U-haul facility. The guy at the pickup location had no clue what he was doing, kept us waiting for him for an hour, and then turned a truck over to us without even registering it to us. When we asked him about paying for the truck... he said they would do that on the return, he misled us about the cost of the insurance, let us take a truck we were in essence stealing!!! and runs his business from a lawn chair in a gravel parking lot according to the man working on the building.... this place is a disaster and I would not suggest anyone try to get a rental from then.... We have worked with this facility several times in the past and have never had any issues with them... not sure what has happened (other than the fire) in the last year and a half ... but what a mess!!!
Craig C
Customer Reviews for Redco Mobile Truck and Trailer Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think anyone who uses this location is going to be very pleased.
Roy HDidn't see any personal
Richard KAttendant did not know how to check me in.
Robert KI got there just as they were closing up and the man in charge sought me out in the big lot and was there to help unhook the trailer and send me a receipt.
RICHARD CQuick drop off and nice people
CYNTHIA RI DID NOT DROP THE TRUCK OFF HERE, but, as planned, at Merchant’s Drive in Dallas, GA, on Saturday, Jan. 3, 2026. The person was very helpful and told me that he put a hold on the extra charge and that someone would contact me before the extra charge was actually taken out on my card. But that hold did not happen and no one called me. I called someone in Customer Service named Austin, on Jan. 6 and he said he was putting this disput on his manager’s desk, but I haven’t had any contact since then.
CYNTHIA VReally attentive service - very nice.
JOHN AThis rental was 5 star, the trailer we wanted was available. The Pickup location was very friendly. They hooked up the trailer and helped me get the lights working. The trailer pulled excellent. The drop off went well also. I would recommend this location.
GREGORY LExcelente Custumer services
SILVANA DIt went smoothly. The front desk guy was kind. The gas tank was not full.
JOCELYN DThe only thing that was slow was the computer fast friendly service
MICAH ADue to the helpful onsite agent, my experience was easy and seamless. Thank you!
BEVERLEY HGreat service and location open 24 hours. Couldn’t ask for more!
AMIT PHave a way at the U-Haul rental counter for customers to notify those who are able to do pickup or return transactions that assistance is needed.
MICHAEL TLocation did not have an appliance dolly but was still charged for one on my receipt. Trailer assigned had faulty wiring (no lights) and the harness was replaced with another trailers' 4pin connectors.
GLEN SGreat friendly service and very helpful getting the trailer hooked up and removed from my hitch.
Michael BI had trouble with the online pick up. The sections for my birthdate would not go to the correct year and defaulting to 2025. Since that me me yet UNBORN, I could not finish the rest of the information.
DAVID MTerrible customer service lied about stuff so now I have fees to pay
Danielle WGreat guys to deal with
TIMOTHY FThe location was great. They were helpful and efficient. No problems there. But your app didn’t work at all. I was not able to check in or get my vehicle through the software as shown in the instructions. The app crashed several times, then finally said it couldn’t find my equipment. It didn’t even suggest walking in and speaking to someone. It suggested calling a phone number that put me in an extended hold. I just happened to wander in and find someone to help me. So: guys at the location- A+… Software and corporate management- F
JAMES G