Customer Reviews for Redmond Ridge Self Storage
(U-Haul Neighborhood Dealer)

474 reviews

23060 NE 102nd St   Redmond, WA 98053

(425) 296-4832

Location Hours

  • Mon-Sun: 9:30 am - 5:30 pm

Services at this Location:

Contact Us

(425) 296-4832

23060 NE 102nd St
Redmond, WA 98053

Services at this Location:

Location Hours

  • Mon-Sun: 9:30 am - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They lost a whole u-haul truck and tried to tell u-haul that I lost the truck and I never showed up.

Riley K. 
Rating:
5.0

Customer did not leave a comment.

Emanuel R. 
Rating:
5.0

Chris was very helpful throughout our entire experience! He answered our questions and allowed for a smooth moving process. Thank you, Chris!

Dan P. 
Rating:
5.0

Customer did not leave a comment.

DelmarWard L. 
Rating:
5.0

Customer did not leave a comment.

Sergey B. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Keep up the good work!

Marcia R. 
Rating:
5.0

Make check out system easier as I Had to pay $100 extra day for something that wasn't my fault. Check out was not clear as it has me call a number but actually needed to use the app

Landon I. 
Rating:
2.0

Location needs better signage. I parked in the back of building then had to move truck to front of building.

NOAH A. 
Rating:
5.0

Customer did not leave a comment.

mike B. 
Rating:
4.0

Overall great, they forgot to put the moving blankets in the truck but thankfully I was there before they closed (I originally was going to be later) and they were able to supply them. They were friendly and happy to help.

Mario C. 
Rating:
5.0

Chris was fabulous. Very personable and knowledgeable, made it a pleasure to work with the location.

Karen D. 
Rating:
5.0

Chris DuCote provided excellent service in assisting me in establishing a timetable for using the rented van. The van was in excellent condition and easy to drive.

Warren W. 
Rating:
5.0

So glad we also rented the furniture dolly, the furniture pads and the utility dolly. The 15 foot rental truck was the best size for small apartment and was easy to load and operate.

JAMES M. 
Rating:
5.0

The app was horrible. My reservation would not link to my account. It took 6 calls for this reservation.

kirk P. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Very helpful staff and well organized rental experience

Christopher A. 
Rating:
1.0

I was charged for not returning the truck with gas level at the amount it was when I received it. I did gas up before returning and was charged for this anyways. Ridiculous.

JIRA C. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

The process to check the U-Haul back in after we were done was fairly tedious, especially since it was already dark, we were exhausted from moving, and we had two hungry, tired kids waiting in the car. It was hard to get good pictures and we were trying to get done quickly so we could go feed them. Moreover for some reason on my iPhone 12 I couldn't access all of the links so we had to try to do it on my husbands phone. Neat idea, but there should be an option for checking the truck back in if you have phone problems

EMILY H. 
Rating:
5.0

This was very convenient, the van was in perfect condition, and was super simple to make the reservation and pick it up

Peter G. 
Rating:
5.0

Right side damaged headlight pointed at ground Wipers not in good shape Both bad for rainy dark winter weather

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Temujin B. 
Rating:
5.0

Customer did not leave a comment.

LAKEW M. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

The representative was so helpful, so professional... really appreciate it!

Susan W. 
Rating:
5.0

Person at front desk is awesome!

Khalid S. 
Rating:
5.0

I didn't know where the office was, and trucks were parked on both sides. I found the truck after walking to the front.

Evan L. 
Rating:
5.0

Some signage to show where to go; figured it out but I had to call the shop to figure out where to go to get the uhaul. The call resolved the problem quickly and in a friendly way!

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

I selected 24/7 mobile pick up but had to wait until the location opened anyway. This option shouldn't be available if it's not truly a 24/7 option. Luckily I only had to wait 30 minutes, but this is a silly option to include for these sites.

Catharine Y. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

ELEAZAR C. 
Rating:
4.0

I ordered additional equipment,but I didn't get it. It was big surprise and cost me additional money ( 8 movers blankets - $90) and I had to look for dolly- waste of 3 hours of my time and delay in moving .

Tomasz P. 
Rating:
2.0

The truck was not clean and there was a bad smell in tha cabin. The Brakes malfunctioned. The Gas tank was empty. My first experinece with U-haul was Terribe.

Armin I. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

The person who checked me in was very courteous and helpful!! The facility was clean the equipment was easy to find and very easy to return.

Gordon R. 
Rating:
4.0

Customer did not leave a comment.

RICKY R. 
Rating:
5.0

Very friendly. Good service.

Dan D. 
Rating:
5.0

Vehicle was filthy but it got the job done. Nice people that work at the facility

Arthur D. 
Rating:
5.0

It would REALLY help and be SAFER, if the side mirrors has more ability to adjust from inside the truck.

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

Ross T. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
4.0

Make sure that the customer receives the add on appliances, I paid 14$ for a furniture dolly and didn't get them.. just got furniture pads. other than that, all good

RODOLFO F. 
Rating:
5.0

Amber Lee was fantastic. I really appreciated her help and service. It was a busy morning and she gave every customer the time and attention needed.

Whitney M. 
Rating:
3.0

If you're using a "self-pickup" service, don't expect any extras (moving pads, boxes, etc...) you ordered to actually be ready in the truck for you. The truck I was rented was in serious need of engine maintenance: it sounded a lot like a cylinder was dying in the engine, and the truck barely had enough power to get up hills even at 10 mph.

Stuart A. 
Rating:
5.0

The front door was not unlocked when I arrived for drop off.

Douglas W. 
Rating:
3.0

Go rent a truck yourself and see!

Jason P. 
Rating:
5.0

The gentlemen working when I picked up and dropped off a van was friendly, knowledgeable and professional. I really appreciate his great service. Also, this location is pristine - so clean and well-maintained - compare to other u-haul location in the area.

Michael G. 
Rating:
3.0

The truck did not have the equipment in the back as requested. Upon calling customer service, the agent informed me I could keep the truck later as a courtesy. However, this information wasn't relayed to the storage facility and I had to pay for an extra day because of the delay. Additionally, I was given the wrong type of dollies and not enough furniture blankets. The location is convenient, but there doesn't seem to be proper communication between them and U-Haul.

Samantha A. 
Rating:
4.0

Vehicle is very old and poorly maintained to the point where I was worried that it might breakdown somewhere!! No problem with the rest of the experience at the Location.

Ravi K. 
Rating:
5.0

Lotsa bugs on the windshield. Give the woman at the desk a raise. She was delightful.

GRANT B. 
Rating:
5.0

Customer did not leave a comment.

IGOR K. 
Rating:
5.0

good service. computer system was down when i arrived but the employee did everything right to update the reservation

Borisse P. 
Rating:
5.0

Great service and support

Paul U. 
Rating:
5.0

I still don't like the U-Haul app; it invariably hangs up at one point or another and I can't complete the truck pickup. But the counter staff are always helpful and it's much quicker to work directly with them.

ALAN J. 
Rating:
4.0

Customer did not leave a comment.

Rajasekar R. 
Rating:
5.0

Customer did not leave a comment.

AFSHIN S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

The Redmond location is what I come to expect of a facility. CLEAN and organized.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

DUSAN C. 
Rating:
5.0

Customer did not leave a comment.

Jason Michael M. 
Rating:
5.0

Customer did not leave a comment.

NIKHIL L. 
Rating:
3.0

I was redirected to another pickup location after reserving online. We appreciated the call to confirm the changes. I really needed moving blankets, which was most of the reason I use uhaul. But only received a few, and only 1 of 2 dollys needed.

LYNDSEY K. 
Rating:
5.0

The U-Haul representative was very helpful, knowledgeable and available, which I appreciated. I would definitely work with this location again.

ALAN J. 
Rating:
4.0

This was not the location we reserved. We found out our original location was no longer available so we need to drive further to this location and we were then charged an extra $15 for going over our mileage limit

Brandon J. 
Rating:
5.0

Very good service!

Catherine B. 
Rating:
5.0

When we arrived to pick up the truck, the U-haul agent (Chris) was dealing with a police matter of a stolen truck being left on the property. He politely asked if we could wait a few moments to deal with the immediate issues. A few minutes later he was with us and got us our truck. He was extremely polite and professional and made our rental very easy. Thanks!

Duane P. 
Rating:
5.0

Customer did not leave a comment.

Marcus G. 
Rating:
5.0

Customer did not leave a comment.

Paul U. 
Rating:
4.0

This location was closed at drop off. It was much less crowded and had less vehicles so it was easy to move around and park the truck. A sign telling where to park the dropped off vehicles would be helpful.

Daniel H. 
Rating:
4.0

Customer did not leave a comment.

BRETT K. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

I had an excellent experience. Business operator very courteous & helpful!

Susan H. 
Rating:
5.0

Customer did not leave a comment.

REBECCA S. 
Rating:
3.0

Customer did not leave a comment.

GOKHAN U. 
Rating:
5.0

The verification process for pickup was a chore but I understand the need for safety and assuring the right person is picking up.

James H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

COYA E. 
Rating:
5.0

Customer did not leave a comment.

KATHY W. 
Rating:
3.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

This comment is not location related. Their customer service was great. This is for the developers of your app. Fix your user experience. I was forced to use the app, which was non-functional both times I tried to use it and then was greeted with a 30 min wait time on customer service when I tried to call. Totally unacceptable.

Max S. 
Rating:
4.0

-

Justin W. 
Rating:
4.0

The person who helped us was friendly and fast, I appreciated his high service level.

Susanne H. 
Rating:
5.0

Friendly manager and good equipment available when I needed it. I will definitely rent again.

Jim P. 
Rating:
5.0

Easy to pick up. Nice and friendly folks.

Andrew T. 
Rating:
5.0

Answered calls and questions kindly. Friendly and generous customer service. Thank you!

Masakazu Y. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Adriel F. 
Rating:
5.0

Customer did not leave a comment.

Xin Yi L. 
Rating:
5.0

Customer did not leave a comment.

Harit K. 
Rating:
1.0

The equipment was overbooked. When I arrived to the location the lady in the front desk told me the system overbooked the truck I booked online because "the system very often overbooked them". She asked me to call uhaul directly. I am sorry neither uhaul directly nor the person in the front desk could get the unit I had booked so I ended up having to use a truck that was smaller which eneded up being a huge time waster as I had to reload the truck multiple times and make several additional trips with the additional cost. No one is paying and apparently uHaul dont cares.

Demian E. 
Rating:
1.0

The girl that set us up was rude and disrespectful. Threatened to call the police and report the truck stolen if I didn't have it back by 5 and I would be banned for life from using uhaul. The whole thing was absolutely unprofessional.

brandon R. 
Rating:
1.0

The staff was nice but the parking lot to the facility wasn't plowed or cleared of snow. The truck also had about 8" of snow on it when I picked it up. The gas cap was open as well... I was also told that I had to purchase the "extra insurance" for road side assistance due to the weather... yet all the city and county roads were clear and dry... your own parking lot was the only place I could have gotten stuck and needed the extra insurance. I also haven't received my receipt and was told it would be emailed to me. I would love a response back and a refund on the "extra insurance". I have pictures of the vehicle and your parking lot if you want them. Thank you for your time, have a good day. Respectfully, Guy who used a uhaul truck.

roger K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
1.0

Customer did not leave a comment.

COLIN R. 
No reviews have been submitted for this location.

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