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BRANDON H
Customer Reviews for Reds Auto Works Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a very stressful move and they made everything easy Wonderful service and wonderful facility
Michelle CGreat people! Keep up the great work! Thanks for the awesome customer service!
aaron cThe service was excellent and easy to rent from. The truck was in good condition and clean.
Stevan RVery friendly staff. Smooth experience from pick up to drop off. Would highly recommend!
BRETT CNice
EDISON MStaff were friendly and helpful.
JOHN GFriendly and fast. Got me on the road quick.
Shane DVehicle ran great other than it sounds like some kind of pulley was going bad other than service was excellent
Christopher RSame thing
MITCHELL OWas efficiently and friendly processed through in the truck rental. Will be back soon
JOHN SThey charged me $12 extra when I had put approx the same amount of fuel i had the vehicle with at Ithaca—they are scammers.
JAYA NThe only issue I had was the wiper blade, it is way past due to be replaced, otherwise the pickup location staff was friendly and very helpful.
STEPHEN VNone
James KI was the first person to rent this Van this day and the person who rented it previously left food and lettuce on the bed of the van so that it smelled like a chinese restaurant during my use. I do not blame the owners and they explained that it is going out before it can be thoroughly cleaned because the person that rented it the past weekend didn't clean it out properly. The owners were very nice to deal with and I would certainly go back to this location again. The equipment ran smoothly and efficiently and the owner explained things very well to me. So, overall, a very good experience and I can see why it has earned good ratings in the past.
ROBERT LThe experience with Red Auto Works was fine The online trying to reserve was a pain
TANYA MThey did a great job. If I need another truck I would come back to you guys.
TONY WRed and staff were very kind when we messed up on communication. The location was easy to find and everyone was very nice to us.
Suzanne RRed's was great to work with.
Adrianne MOwner did a great job.
ANDREW DRed was great to work with hands down the best rental I've ever had
HENRY JThe rental was seamless. I don't know how it could have been improved
JULIE EAlways friendly. Nice place, only one around that has my truck i need every time. And a cute dog that barks at me everytime I'm there, and growls at me through the glass everytime I drop the key in the box at night. Lol.
Keith GI already submitted a formal complaint. Waiting for customer service to respond!!
Valerie WConvenient Location
Whitney SEnsure the closeout date is correct. Wanted to return the truck on a Saturday, but was charged $43 and change on the other end for returning it late, when it was supposed to be returned on Saturday and not a Friday.
Christopher Pkinda looks like a junk yard for cars with no signage or direction for where to park the truck.
Emily LThe staff were incredibly rude and demeaning to me. I rented out a 10’ and it smelled like straight urine and there were wrappers and trash littered through out it. For someone who was already nervous as this was my first time doing this, they made it incredibly worse. I wouldn’t even tell my worse enemy to go there. I would have rather driven and paid the extra money to go to a further (and most likely better) location. I hope nobody gets the treatment I got there. 0/5.
Madeline PThe location of pick up was great, U-Haul company itself, I would recommend checking on other businesses, I was supposed to get a return of some money when I returned the truck, when I inquired about it I was told that I was credited the money the day I picked up the truck, but I was told by the dealer that I would be credited when I returned the truck, because I delivered it to a specific location that was using the truck to get back to NY. I never received any money back from Uhaul. Not to mention spending a week on the phone and running around trying to find a truck to go out of state I spent a good deal of money anyway and to not get anything back changed my mind about ever using Uhaul again.
Faith YNothing great job !!
Tracy MGreat people to work with!
Don KGreat people to work with!
Don KRed’s shop is great in providing their U-Haul service. Will definitely do business with them again.
Mark LThe return process through the app ended in a confusing way. After I took 4 pictures the app bounced me out and I wasn’t able to sign in again after multiple attempts. I didn’t know whether I owed more pictures or information. With your text I’m concluding I’m ok.
Thomas GYou guys been great to rent from. Thanks
RUBEN PGet rid of the app based reservation system. Cumbersome, buggy, at the mercy of local cellular service.
DAVID TGood help and service, plus 24/7 return.
John GConcerns over U-Haul privacy practices - photographing drivers license and having to give additional contacts details. Probably won’t use U-Haul again for that reason.
TIM EStop being so needy. WAY too many emails!!!!!
Roy MStaff was excellent, knowledgeable, and very professional. She even followed up after the rental to make sure everything went well.
Phillip MOur overall experience was just ok. We were able to accomplish our goal of moving our things. Employees were very nice and the location was what we needed as far as mileage to and from our storage but other than that I probably wouldn’t use this place again. If you’re intimidated by dogs I would definitely avoid this location as they are loose inside and not happy when people come in. I just stayed away from them and they didn’t bother me but made me a bit nervous. When we picked up the truck we were told “the check engine light is on but you should be fine. ” Not what you want to hear when you’re traveling over 100 miles with a 20 ft truck full of stuff. We didn’t break down so that was a plus but the truck sounded like there was something wrong with it as it made a very loud whining noise when excellerating on the gas.
Paula RRed was amazing!!! Personable and helpful after debacle with original pick up that was supposed be in Canandaigua . Red was on sight and ready to help. Fantastic business.
Kimberly D