Customer Reviews for Reese Tire & Automotive
(U-Haul Neighborhood Dealer)

Rating:

1.0

They wrongly charged me $9 for gas even I had given back filling up gasoline

Rating:

1.0

Took 40 minutes to get my truck and trailer rental, even though I had a reservation on line. Business owner is an auto repair shop that really is...not in good shape. Had to wait on agent to finish auto repair before he began process to get me on my way with rental. He input wrong drop off location, but since I had people waiting on my truck to load - and it took 45 minutes just to get that far, I decided it was easier to just drop off at closer location to drop off area. Not so. I have dropped off at different locations before with no issue - but THIS time I was told I would be charged to do so. Took 30 minutes of calls to U Haul customer service to fix THAT problem. I've been renting from U Haul since 1990. My last two rentals have been very problematic...due to personnel. Not equipment failures. What is going on with employees??

Rating:

2.0

First of all U-Haul changed our drop off location on is when we hit the link to drop it off. This new drop off location was in the middle of a bad section of town. There were crackheads walking around and it was after dark when we dropped off so that made it worse. The location is also small so it was difficult to find a spot for drop off that wasn’t blocking an entrance or a driveway.

Rating:

3.0

He was very nice and friendly, but it took an hour to check me out either because he didn’t know how to do it or the system was down. Either way an hour to check out is unreasonable. Also, I learned latter that he only gave me 6 moving pads when I ordered and paid for 12.

Rating:

5.0

Make sure when picking up the place is open thanks!

Rating:

2.0

Redirect them to another location!

Rating:

5.0

Very helpful and friendly.

Rating:

3.0

We had to wait for truck to be swept and to go get gas. The location of uhaul is in not so nice part of town. The truck drove ok The front driver window did not wok correctly, no radio.

Rating:

3.0

When I picked up the equipment, the cargo compartment was filthy with dirt and spilled oil. Moreover, the windshield was cloudy and filthy on the inside and out, as well as the cab outside being marred with oily handprints and dirt. I had to wash the cab exterior and clean the windshield during my pre-trip inspection the next day. Although the pickup service was acceptable and the representative was professional, I must ding the location for the condition of the equipment.

Rating:

1.0

This was a very scary drop off location and there where men coming down the road walking hollering at us so we had to take off running to our car and drive around the circle then come back to drop off the key in the box.Then I was charged for something that i have no clue what for.

Rating:

3.0

It was easy to get the equipment and the technician was very helpful. He was knowlegebale in the setup of the trailer.

Rating:

4.0

I had to put gas in it it was on E when I got it,I was told I would get reimbursement.

Rating:

1.0

When you allow someone to log into website to rent a truck at a specific location, make sure that location has a truck. Y'all sent me 20 miles another way and they did not have the right truck then sent me to another place, another 20 miles away to finally pick up. You cost me about 30.00 in gas. Now that the truck was turned in with less than 3/8 gas you charged me 35.00. that is just sad and wrong

Rating:

5.0

Uhaul help my family alot. My favorite place for moving local are long distance......

Rating:

2.0

Unfriendly service Uhaul had trash in the driver area Did not have the dolly I requested Gas was COMPLETELY EMPTY and he claimed there was 1/4 tank. I had to stop to pump 5 minutes after leaving from pick up. They did not answer any phone calls.

Rating:

1.0

Paperwork was wrong. Charged to much for rental. Only one person to rental but not at work. Had to wait 35 minutes and she never came in. Returned truck at 1pm but lady was not there to check truck in. Truck was checked in at after 3 pm and I was charged for a second day.

Rating:

2.0

You should provide clean equipment to your customers

Rating:

5.0

I booked this uhaul a month ago and called to confirm the day before and they then called me on my pickup date and told me that since I was not there on time they were going to give my truck away. That’s completely unacceptable as I booked well in advance and confirmed my truck the day before pickup and am moving across the country.

Rating:

5.0

I was very pleased with the rental process, and the customer service. I even locked my wallet in the uhaul, and realized it after I put the key in the drop box. I reached out to the Manager Mario & he came to assist. Thanks to both the Representatives & Manager.

Rating:

4.0

Fast and easy trip to U-Haul!!!

Rating:

4.0

Demario was great he explained everything and was very helpful. He was very professional and knowledgeable about his job

Rating:

2.0

Was forced to go to Reese as the truck size I wanted and had reserved weeks ago was not available at the last minute. Reese was across town and not in a great location. Staff took some time to work up reservation. Do t think uhaul rentals is their May job, was an auto shop and this there only truck.

Rating:

1.0

The truck was extremely dirty on the inside. There was trash under the seats, chips stuck to the floor and suction marks on the windshield from previous drivers. Clearly there was no cleaning in between uses and had to use my own time/ money to do so for safety. The plastic panels around the door were loose and caused extreme noise in the truck. Also the truck had little to no gas at pick up. Also- the lady’s comment about the price was uncalled for.

Rating:

1.0

Better customer service. The clerk didn’t have time to check the truck in. Stated that I was good but hours later charged me for gas and cleaning fee. I replaced the gas to where I started and the truck was already dirty when I got it. I assumed everyone knew this. Clerk wouldn’t look on my contract to see the gas starting point. He said call the 800 number to complain. Bad day Berry bed for a four hour rental. Lesson learned!

Rating:

5.0

they were very nice and professional

Rating:

5.0

If you owe someone a refund from paying over millage. Refund them the same day they return the vehicle. You take the money off there cards the same day they get the vehicle but sends receipt the next day without sending them what's owed to them.

Rating:

1.0

My last Uhaul experience was absolutely terrible I sign on for a $29 truck and Uhaul added insurance without my consent and also added a whole extra day to my account I called the rental place so they could fix it they said they were fixing it and never did. in my opinion, Uhaul can go to hell.

Rating:

1.0

Tell people the actual amount they have to pay. I was charged $114 for a $7 dolly. This is absolutely terrible

Rating:

1.0

Back of truck was dirty with shredded up tire pieces. This location is a tire shop. I paid for dolly and no dolly was provided, I didn't think to check before I left shop, when I started moving I realized it wasn't there. Lady was nice about it.

Rating:

3.0

I was handed the keys and that was the end of the customer experience. No assistance was provided in having to back the truck out considering it was parked straight in and no way to easily turn it around.

Rating:

3.0

My contract got messed up multiple times and I ended up paying a wrong delivery fee.

Rating:

3.0

I have always used Uhaul for moving but one thing I have noticed is that the interior of the truck windows almost always need cleaning. Otherwise the equipment gets the job done.

Rating:

5.0

Folks there were friendly and helpful.

Rating:

3.0

I rent a u-haul but it didn't have any gas. It ran out of gas after 50 miles. The person I rent the u-haul from said I had to put my own gas into it. After I used the u-haul I filled the gas tank about half way and when I got there your employee charged me 43 plus dollar. Also when I rented u-haul it was very dirty.

Rating:

2.0

Clean the inside of the vehicle before it’s rented. To the rep’s credit she did go out and spray disinfect the seat and the steering wheel which was much appreciated.

Rating:

2.0

It’s a auto repair shop.. No AC no safe place to hook up trailer

Rating:

3.0

The truck was backed into parking spot and we did not realize the back door was open. After we finished loading, we tried to close the door and it was jammed so that is why it was probably left open when we picked it up.

Rating:

1.0

The worst experience to have when first moving. I don't reccomend getting a uhaul for moving. I would spend your money else where.

Rating:

3.0

We went in and requested a one way rental. We were told that’s what we got, but when I left I received a text confirmation saying to bring the truck back to the original pickup location for drop off. I called the store back and they were not helpful and unprofessional. I had to call corporate to sort it all out. I will nit pickup from this location again.

Rating:

3.0

Left my wallet on the corner and they kept it. Never again

Rating:

5.0

Far more helpful, fast, and accommodating compared to the people I picked the truck up from.

Rating:

4.0

The right tail light / turn light / brake light did not work. The trailer was not checked before putting my wife on the road and she did not discover the faulty equipment until she got into Florida and the sun went down 8 hours later.

Rating:

5.0

Nothing everything was fine.. Coco did a great job