Customer Reviews for Regency Furniture

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Regency Furniture

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JOY M. on

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Timothy T. on

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Freya E. on

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Fast! Accommodated to changes in schedule.

nekia W. on

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Very satisfied customer

Raven B. on

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One stop shop uhaul in furniture store like there services Nice furniture I end up buying furniture from there too thank you

Ashley W. on

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John C. on

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Everything was outstanding. Staff were very helpful with everything!

christopher D. on

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Robert S. on

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Makayla R. on

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I wasn’t told anything about a certain number of miles to be driven and the calculated miles wasn’t close to enough. The truck came with dirty floors and seats. I will probably try to find another company in the future if the issues reported aren’t resolved. (I am a future military spouse and we move a lot)

Scott S. on

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Courtney O. on

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batille B. on

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Shaina M. on

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Uhaul didn’t uphold its promises to have equipment on hand that we reserved. Had to come to this location to get a Dollie they other location gave to another customer. Not happy with Uhaul service at all!

MOHAMMED H. on

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Desmond C. on

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Convenient drop off location, although they're located inside a furniture store.

curtis D. on

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Danny W. on

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MOHAMMED H. on

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Very nice furniture store Good customer service

Kden P. on

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Samuel V. on

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The equipment was not well maintained. Someone used a bolt and nut to hold down racket from releasing so could not properly loosen one of the racket straps. I was worried my vehicular was not properly secured.

Benjamin D. on

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5400 Bragg is the rental location Also note above and beyond by Justin, BB, and Anthony There was one young lady who was rude named Leann

Stephen W. on

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Train your staff better

Kristopher K. on

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Iris H. on

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Terrence W. on

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Taina H. on

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The location the people are very rude and barely speak to you even thought their store is empty !

Sabrina O. on

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Thomas M. on

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Antron H. on

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Janette R. on

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MOHAMMED H. on

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Very nice people and helpful They got good deals in furniture Thank you

JASON D. on

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I was really impressed by the professionalism of the staff and technical assistance in getting the trailer hooked up to my truck. Easy peasy!

Amanda W. on

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Driving the truck was not a smooth ride as advertised. Good on gas. Difficult to get into the cab and the back, especially for short people.

Charles L. on

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I had to unhatch my the trailer and request paper of the drop off.

Ashton C. on

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Vincent W. on

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Bernard J. on

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I rented a 12' truck one week in advance. On a Sunday twenty hours before pick-up I received a voicemail stating the truck was unavailable at that location, and that I had to go eighteen miles away to pick-up same size truck. I ended up getting a 26' truck which was much more than I needed - terrible on gas.

Raymond C. on

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Truck was full of pet hair and it smelled bad.

craig R. on

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Renee Gordan was the person that assisted me with my transaction. She has superb customer service skills and was a true professional. It is refreshing to experience great customer service in this day and age. Great work Renee!

Erik S. on

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Demanesse H. on

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JANICE P. on

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They were professional and quick

katheryn S. on

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Matthew L. on

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Monica S. on

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Firstly, the online estimate of how large of a truck I needed was not accurate. I inquired when I called the 800 number too confirm what I needed. I was again misguided on the size. The truck was not only too small unless I was going to make MULTIPLE trips which the distance would not have been to my best interest. Best to get a larger truck! The truck condition was dirty and it felt like it was having to really pull hard to move. It was loud, shaky and I was concerned about its reliability. Lastly, I rented a took that was too small, I had to get another truck from another location that was a much larger truck 26ft, clean, reliable feeling and the customer service was excellent at addressing my concerns. I informed the location of the smaller truck that the truck was not used and we were misguided on the size accommodations. He said he would try to get me a discount but when I asked for confirmation, he said he didn't know if he could. At no fault of my own and not his either, I should be reimbursed a full refund or discounted for a truck that was not used.

colby P. on

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Very good location truck clean The furniture store I end up buying furniture from them

colby P. on

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Thank you this is an awesome location

marvin M. on

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JESSICA E. on

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I picked up the truck at 12:45pm They said it had to be back by 6:45pm same day. I thought you all advertise for a day at 19.00 I was charged for 2 days and only had it for 24 hrs.

Veronica T. on

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Sharon C. on

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When I complained about my truck and my chargers the guy just said I had to pay or he couldn’t check in the truck. That I would have to call that 1800 number and speak to customer service like it was not his job

Jairo L. on

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Wesley C. on

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SHARON S. on

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Make sure the truck is available for 24 hour use.

Don W. on

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CHARLES C. on

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I reserved a Uhaul online about two weeks ago. It was the worst experience I ever had. The location on the store hours was completely wrong online from what the actual store hours were. Online it posted that the store closed at 7 in fact it close at 530. I reserved my truck for 6pm. So unfortunately I could not get my truck at the time. So I had to call around to find another location to rent from. So I was able to find a place to get a truck from. However, they only had one size truck left. Which was a bigger truck so I had to spend more money than I wanted to. I finally got the truck but there was an issue dropping the truck off because two of the locations that I was told to drop the truck off could not receive the truck because it was too big. So I had to spend more money putting gas in the truck just to find a location to drop the truck off. It was a horrible experience

Derrick D. on

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ESTHER T. on

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Lisa R. on

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Tanya G. on

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Talk to the customer about the rental process and any additional charges that will be made. I was charged a total of $130 for a truck I had 24 hours. I did not feel comfortable dropping the key in the box and the location opened at 12 p.m.; I was there before they opened and was charged an extra day @ $40, after paying $75 at pickup.

donald V. on

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Set uhaul prices the same for all locations.thrre price was good, but took 4 locations to get online prices.your location on yatkin Blvd are crooks

tommie C. on

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BLAKE J. on

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Shamica C. on

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Michael L L. on

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The folks at Regency were great! I'd choose them again However, I was very upset with Uhaul online reservation system. 1st: you changed my pick-up point after accepting the reservation. 2nd: the reservation was accepted for 9am and it was not updated after the change with the fact that Regency does not open until 9:30 so I wasted 45mins waiting the parking lot.

ebony M. on

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Antonio W. on

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MATTHEW V. on

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Andrew K. on

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Joshua B. on

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The person was rude when i called to tell them i would be late. Also. I didnt get insurance when we first talked with in about 2mins later i asked well could i add it ahe stated no in which i called customer service and the advised me since I haven’t left the lot. Yet the office yet. I will be able yo add it on within 30mins. She then processed it in ins after debating with me. This was an unpleasant experience and would not recommend anyone yo come back to this particular location

Karen J. on

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Michael T. on

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My rental was not where I requested. This caused significant inconvenience. The rep I spoke with at UHaul was very condescending and unhelpful. I will not use UHaul again!

zuhair D. on

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Good customer service nice staff very helpful Thank you again

JAMES S. on

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The staff very nice and friendly It's a uhaul inside a furniture store they have very nice furniture in there affordable prices

David H. on

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JASON B. on

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Didn't assist with trailer removal..

Tom E. on

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The attendants were friendly however, I called ahead to ask tow ball size and was given an inaccurate size which required me to drive 30 minutes home and 30 minutes back in order to pick up trailer. As a result of this I couldn't access my storage unit due to missing the 8pm access cutoff. Now I had to wait until the next morning to load up. The trickle effect of this minor detail may seem trivial but it caused much delay for a one day move. In addition to that, I was told I could return the trailer to any location in Wilmington. The first location I went to on Market st simply said "sorry, I got too many on my lot, head couple miles to Jacksonville st." Upon arrival here, I was again told "sorry, we're full." The next location at Lloyd's which was approximately 15 miles opposite direction of my destination was very nice and did a quick inspection and had me on my way. It was a bit frustrating from start to finish. The reservation line was courteous and helpful but when I tried to do the "express check-in" the reference number was invalid. The trailer served its purpose and did not have any damage or problems but the appearance of it was very poorly maintained for a company such as uhaul. None of these frustrations would deter me from doing business with you again in the future but I feel it's important to give honest feedback for improving other customers experiences.

tasha A. on

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john S. on

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I reserved a 20 ft truck 2 weeks before my moving date. A few days prior to moving, u haul calls to let me know that my location will not have my truck available. They send me to a furniture store that was not even open at the time that I needed to pick up my truck. I called this store to ask if we can still pick up at my originally requested time and they assured me that I could. I received an email confirmation that stated my pick up time was an hour and fifteen minutes later. I called this location again and they reassured me I could still pick up when desired. I arrive at the store on time and I had to wait 40 minutes for anyone to show up and wait on us. Some of the employees arrived after 30 minutes, but they sat in their cars on their phones while we waited at the door. When we were finally waited on, the owner of the store did not greet us friendly and simply asked what we wanted. When we sat down to pay and get paperwork, he said that our appointment was not until 10:30, which is an hour and a half after the requested time that they assured me that they could still honor. I am very displeased with the service of uhaul and the stores they use. From the endless pushing of moving services I had to go through while reserving my truck online, to the incompetent representative I could hardly understand on the phone, up until waiting for 40 minutes to be greeted coldly and be told that we were wrong for coming to our appointment an hour and a half early, I was very regretful of choosing uhaul.

ahmad E. on

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ahmad E. on

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Thank you

Terry B. on

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Nikita B. on

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Mark W. on

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Friendly staff and helpful with attaching the trailer I rented.

Amaro M. on

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Keith B. on

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Oil low upon receipt. Oil light came on, and I had to add oil. No windshield washer fluid. No other problems.

phyllis A. on

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VECHILE WAS DIRTY ON THE OUTSIDE BUT OK INSIDE.

Curtis H. on

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The person that handled me was not very friendly and didn't care. He didn't inspect the trailer nor did he even have the right equipment that I requested

Reginald J. on

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anthony B. on

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Despite having to make some last minute changes, they were handled with ease. Excellent merchant.

Vallye Jay H. on

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Need trucks with cruise control.

ANGEL O. on

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RICK P. on

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SHAKEVA R. on

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Lukas A. on

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I went to the location that I picked to pick up my truck, I arrived on time, and the people told me that my pick up locations changed, I received no notifications about this. I had to drive 15 more minutes to this location. When I arrived the receptionists took there time to help me which ended up wasting 10 more minutes of my time. The man who helped me was apathetic to my situation and provided no care that I already wasted 30 minutes of my scheduled time even though I on time at my previous location. When I finally got my truck I drove it to my house to pack and find that the dolly that I had requested was not in the truck. I drove my first load to my destination and then I had to drive 30 more minutes back to the store to pick up my dolly and have this man giggle at me and take his time to give it to me. When I finally finished I was cutting it close to the time i was supposed to get the truck back, the man came out to check the truck and laughed at the fact that I had driven farther then I said even though it was his fault that I didn't have what I needed and your company's fault that I didn't receive notification about a change in my pick up locations. Overall: I was very dissatisfied with my experience with uhaul and ill be surprised if I ever use you service again. I was also charged three time. I want my money back.

JAMES H. on

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Nothing everything was perfect

Michael D. on

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Wayne B. on

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If you are going to switch locations on a reservation that is made online you need to notify to the customer of that change.

JAMES H. on

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.Expedited my return with excellent customer service.