Customer did not leave a comment.HAYWOOD H.
Customer Reviews for Regency Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall, I was satisfied with the process. Not sure at this time if improvements are needed.GERALD G.
Awesome experienceELIJAH G.
Customer did not leave a comment.ANDREW B.
Customer did not leave a comment.JEREMY A.
Customer did not leave a comment.TAIYA L.
Sketchy area, mostly had problems making the reservation, U-Haul website had problems and I couldn't access my reservation online at allCAMERON P.
Not very well identifiable as a uhaul dealer.SHELLEY N.
Customer did not leave a comment.REBECCA M.
Someone should be there to check equipment hook up and drop offJOHN S.
When completing the check-in to to pick up the truck the truck was not clean and the cargo area of the truck had an incredible fish smell. Upon taking pics of milage the trucks physical milage and the milage on the uhaul app did not match. I checked the truck in with the actual milage accompanying it with a picture. I ended up keeping the truck an additional day. when I returned it, I forgot my phone and had returned home to retrieve so I could complete the check in. Before I got back the owner or manager of the location called me wanting to know where the key was. I explained to him that I left my phone and would be heading back to do the physical check in on the app and return the key. When I attempted to do the check it on the app because the physical mileage did not match what the owner or manager had put in on his side the mobile app, it would not allow me to check the truck in. So I called customer service to let them know the issues I was having to attempt to check the truck in the first rep I talk to you seemed perplexed about the mileage and the fuel level of the truck and attempted to do some background research but we were disconnected. The second reps was very unconcerned about anyting and this told me that she knew that the truck was returned and the time and the issue with the mileage and would make note of it so I would not be billed fir additional time. Upon receiving my receipt for billing I noticed that she did not correct the check in time and I was charged for an additional day of having the truck. I was also charged for a full tank of fuel which is ridiculous when I picked up the truck it had a quarter tank of gas which I took pictures of when I picked up the truck originally. Even if you charged me a fuel charge which I get because the check in would not allow me to take pics of the fuel gauge or anything else that it understandable. I didn't have a problem with paying for a quarter tank of gas. The owner or manager that checked this truck is saying that it had a full tank when I picked it up not true check your records, you required pictures at pickup. I'm not sure what type of fraudulent activity is going on at this location but I suggest that someone here take a deeper look. I did take a picture of the mileage before dropping off the truck and I noticed that what's on the billing is not what I have in my physical picture. I'm pretty sure that it is illegal to alter the mileage on paperwork because we pay per mile. I have disputed the charges on the truck and expect to be contacted by someone from your corporate office with the resolution. It is ridiculous to think that I should need to pay 150 bucks for a quarter tank of gas that's insanity and if that's how you continue to do business I will no longer use your service for my business. If you look at my record I have been renting U-Hauls over the past year to move items from my business locations to my central storage unit. I have had no issues until using this location. Please contact me back I would like this issue resolved immediately and funds returned to my my credit card. Anita MarshAnita M.
Clean the truck, everything was dirty ( cup holder, steering wheel, seats, floor etc )Shaneeka J.
Customer did not leave a comment.TISHA G.
I recommend for "neighborhood locations" they do a better job of making a "U-Haul space" and clearly identify the location as a U-Haul rental location. I imagine differentiation similar to a Starbucks coffee franchise in a supermarket. Maybe not that distinct, but a better separation and better branding than what I have seen at the pickup and drop off locations I visited.Nathan O.
Customer did not leave a comment.CHARLES J.
When I picked up the trailer I was told the number and that I had to do all the hook up myself. I told the person that I rented with uhaul multiple times and never had to go hook up myself. The guy said well that's the way we do it here. I guess I did it right since I was able to get to my destination ok. It would be bad if someone wasn't sure in what to do. Very displeased with the pick up location.RICHARD H.
The equipment I paid to rent (dolly's) etc was not in the truck. The truck itself had very loud exhaust. Otherwise job got done.Shelley R.
Customer serviceRyan W.
Customer did not leave a comment.Jamie A.
They need to be more clear about times and locations of returns. Very confusing.Abigail D.
Terrible service!,, These people are thieves!,, Avoid at all cost !!THOMAS S.
Customer did not leave a comment.YOLANDA S.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.WILLIAM N.
Customer did not leave a comment.MICHAELGORDON D.
Parking lot not inviting at all. Was not even sure we were at the right place until we saw a couple trailers in back.Suzette R.
This vehicle needs basic maintenance, no windshield washer fluid, making it very unsafe to drive in the rain or as it got cold I needed to spray the windshield and nothing, not even a drop, easy could an accident and also this truck needs brakes.BERNARDO M.
Customer did not leave a comment.Donavon M.
Customer did not leave a comment.Robert R R.
Customer did not leave a comment.Latoyah C.
Customer did not leave a comment.Jerry L.
The salesperson did not do walk thru of truck an I was later charged for the condition of the vehicle that had already existed. I was also charged for moving blankets that were never in the uhaulMARVA P.
Customer did not leave a comment.Brenda H.
Customer did not leave a comment.fred K.
Customer did not leave a comment.chris D.
Customer did not leave a comment.Jason J.
The lady on the customer desk was amazing and super friendly. I would definitely recommend this spot.LEAH M.
Customer did not leave a comment.Justyn V.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.Karl B.
It rained the night we had the truck and there was a small leak that wet some of the boxes in the â€œMom's atticâ€. I know the contract states the vehicle is not water proof, but we had electronics in one of the boxes that got wet, which could potentially have ruined the items, which were placed in that space to prevent them from being crushed or ruined by other objects. Fortunately, nothing was damaged, but I would encourage the leak to be sealed to prevent future issues.Victoria C.
Customer did not leave a comment.Thomas L.
The customer service was above and beyond what I expected, so much so, I used them twice in two days.myesha E.
Customer did not leave a comment.Robert T.
Good location Good customer service very clean thank you very muchraymond W.
Very nice location in furniture storetriston G.
My equipment was not in place. I directed to another location which caused me to run behind scheduleSherry M.
I was told truck rental was $19.95. I elected insurance at $14.00. My bank card was charged twice for $24.95 and a charge for $54.13. I have used U haul numerous times with no problems but this is first and last time I will use this location!Betty O.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.Joan J.
Very professional have a really nice store they do furniture as well thank you for your serviceJohnny R.
Customer did not leave a comment.Chris V.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.JOY M.
Customer did not leave a comment.Timothy T.
Fast! Accommodated to changes in schedule.Freya E.
Very satisfied customernekia W.
One stop shop uhaul in furniture store like there services Nice furniture I end up buying furniture from there too thank youRaven B.
Customer did not leave a comment.Ashley W.
Everything was outstanding. Staff were very helpful with everything!John C.
Customer did not leave a comment.christopher D.
Customer did not leave a comment.Robert S.
I wasn't told anything about a certain number of miles to be driven and the calculated miles wasn't close to enough. The truck came with dirty floors and seats. I will probably try to find another company in the future if the issues reported aren't resolved. (I am a future military spouse and we move a lot)Makayla R.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Courtney O.
Customer did not leave a comment.batille B.
Uhaul didn't uphold its promises to have equipment on hand that we reserved. Had to come to this location to get a Dollie they other location gave to another customer. Not happy with Uhaul service at all!Shaina M.
Customer did not leave a comment.MOHAMMED H.
Convenient drop off location, although they're located inside a furniture store.Desmond C.
Customer did not leave a comment.curtis D.
Customer did not leave a comment.Danny W.
Very nice furniture store Good customer serviceMOHAMMED H.
Customer did not leave a comment.Kden P.
The equipment was not well maintained. Someone used a bolt and nut to hold down racket from releasing so could not properly loosen one of the racket straps. I was worried my vehicular was not properly secured.Samuel V.
5400 Bragg is the rental location Also note above and beyond by Justin, BB, and Anthony There was one young lady who was rude named LeannBenjamin D.
Train your staff betterStephen W.
Customer did not leave a comment.Kristopher K.
Customer did not leave a comment.Iris H.
Customer did not leave a comment.Terrence W.
The location the people are very rude and barely speak to you even thought their store is empty !Taina H.
Customer did not leave a comment.Sabrina O.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Antron H.
Customer did not leave a comment.Janette R.
Very nice people and helpful They got good deals in furniture Thank youMOHAMMED H.
I was really impressed by the professionalism of the staff and technical assistance in getting the trailer hooked up to my truck. Easy peasy!JASON D.
Driving the truck was not a smooth ride as advertised. Good on gas. Difficult to get into the cab and the back, especially for short people.Amanda W.
I had to unhatch my the trailer and request paper of the drop off.Charles L.
Customer did not leave a comment.Ashton C.
Customer did not leave a comment.Vincent W.
I rented a 12' truck one week in advance. On a Sunday twenty hours before pick-up I received a voicemail stating the truck was unavailable at that location, and that I had to go eighteen miles away to pick-up same size truck. I ended up getting a 26' truck which was much more than I needed - terrible on gas.Bernard J.
Truck was full of pet hair and it smelled bad.Raymond C.
Renee Gordan was the person that assisted me with my transaction. She has superb customer service skills and was a true professional. It is refreshing to experience great customer service in this day and age. Great work Renee!craig R.
Customer did not leave a comment.Erik S.
Customer did not leave a comment.Demanesse H.
They were professional and quickJANICE P.
Customer did not leave a comment.katheryn S.
Customer did not leave a comment.Matthew L.
Firstly, the online estimate of how large of a truck I needed was not accurate. I inquired when I called the 800 number too confirm what I needed. I was again misguided on the size. The truck was not only too small unless I was going to make MULTIPLE trips which the distance would not have been to my best interest. Best to get a larger truck! The truck condition was dirty and it felt like it was having to really pull hard to move. It was loud, shaky and I was concerned about its reliability. Lastly, I rented a took that was too small, I had to get another truck from another location that was a much larger truck 26ft, clean, reliable feeling and the customer service was excellent at addressing my concerns. I informed the location of the smaller truck that the truck was not used and we were misguided on the size accommodations. He said he would try to get me a discount but when I asked for confirmation, he said he didn't know if he could. At no fault of my own and not his either, I should be reimbursed a full refund or discounted for a truck that was not used.Monica S.