I tried to inform this furniture company of the ongoing maintenance issues the U haul truck was having, and they just dismissed what I was saying didn’t want to look at the truck or check me in. Just took the keys and said U-Haul needs to take care of that…um that’s you get off your backside
WILLIAM K
Customer Reviews for Regency Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were bloody tissues in the glove compartment of the truck. I was also allowed to leave the lot with the trailer not hooked up correctly, one of the safety chains wasn't attached and the lights were not plugged in.
Eric WGreat customer service
LAGLENYA DStaff were very friendly and supportive. Outstanding assistance!
BERNADETTE BFuel gauge does not mark smaller increments as indicated in your system. Truck was not clean. Extra charges that were decline still showed up on my final bill.
JENNIFER BGreat
MARVIN BThe rental was clean in the back but not as clean in the front. Overall the Customer service was great when I needed them.
SHANNAN NI now want to come to this location when I need to get another uhaul.
RONNELLE HThanks you guys so good and Mohammed in this location he nice man
AYED ATruck was dirty on inside and roaches was in back of truck where my furniture and belongings. Not 1 or 2 roaches, many!!! Filthy!! Uhaul should give me a refund!!!
LINDA AOur order changed the day before pickup because they didn’t have it in stock, then referred us to a location that did. Went to the different location on the scheduled date to pickup, spent an hour there and the lights did not work and they only had that one. Since it was a dealer they sent us to the one down the road to fix the issue (thankfully they were very helpful and was able to fix the issue at no cost to us) left and had to return because the tail light was hanging. Again no complaint at all and they were able to fix the light again and then they placed a work order to make sure we didn’t get charger if anything were to pop up on the return. Over average experience since we didn’t get compensated for the 2 hours we spent between both places. If I was to rate the uhaul that assisted us and our problems 10/10
HALEY AUnprofessional staff at location. Lack of flexibility as a company.
Kenneth WClean and very neat
gail bThe problem was once we got ready to unload the trailer door would not open. I had to go to a U-Haul location and they could not open it so they pried it open, unloaded all my belongings and reloaded them into another trailer.
Hiawatha BWorker was very helpful during my return.
Danielle PNothing to add.
ALMCNEIL SNothing I love coming to a private place that allows you to book with ease and no hassles
leah hThe method of recieving the key you can use electronic locks instead of those hard complicated
Gavaughn GWe reserved the Appliance dolly online because online it said the location had it. We get there we verify all the details including the dolly. He comes out with a utility dolly instead. Prior to though he says yes he has appliance dolly, knowing he didn’t have the correct one. Even his co worker or partner agreed with us that he initially agreed to have the appliance dolly. I feel like our finally cost were also too much ! It went from being $45 to $67 to $77 by the end and that is having it less than a few hours and we put the gas back into the truck that we were supposed to. I will not get a U-Haul from that location again and wouldn’t advice anyone else to either.
Ireana DThey were wonderfully helpful. Quick service and explanations for every transaction. Please Thank them!!!
Christine FI love the ladies at Regency furniture I can't wait to buy some furniture. They just gained a new customer.
Nikitha ENothing
Joseph PI turned in the uhaul 2 hours prior to the time it was due. It was due back with 1/2 of a tank. I returned it with 3/4 of a tank just to be generous and then was charged an extra $55 the next day because they “forgot” that I turned it in. Still waiting on my refund…….
JUSTIN WNo complaints
Nicollette BEverything was great
Angela BI returned the truck and dropped the key 12 hours earlier through an app but was charged $20 (if returned after hours).
Marvin DThis location is in a furniture store off of a busy road and it may be a bit difficult to enter and park depending upon how many customers are present.
Kellie FBetter service, didn't tell me about the terms that I would be charge twice and not once..
Bridgitte GN/A
Juliana MNo renten en esa company
Alberto CVery nice employee
Peter TGet brakes checked
Kenneth TThey were short staffed and could not come out and inspect the trailer or the number of blankets but did not hear of any issues so all was good.
Steven WThis gentleman did a great job explaining how the drop off system worked and tried to help us the best he could.
Jeremy HNone
Rose SNotify ahead of time if equipment ordered is no longer available
Paul HI have rented from this place before and staff is always friendly.
William NMake sure the trucks are usable and equipped correctly find different pick-up spots and hire new customer service people
Cindy MThumbs Up 👍
MICHAEL SLocation and the lady employee that helped me get and return the uhaul was awesome
David CThe location told me I could affix the trailer myself or wait 30 minutes for workers to do it. I opted for the latter. The young man that affixed the trailer did not do so correctly and it came off my truck as soon as I drove off the location premises into a busy road. It almost caused an accident.
Freya EThe truck was in poor condition and only half full.
Robert DVery slow service, paperwork not accurate
Christopher AThere was trash left in the back of the truck. Dog hair was all over the front of the seats, ashes all over the front inside, weed was on the seats, the tire pressure light was on and a message that said put air in the tire and not to mention the bad smell inside. I have pictures and a video of the truck. NEVER choosing this location ever again.
Sharine JExcellent customer service. You get more for your money!
Carl DPrice was a little expensive based on the size of truck. I rented a uhaul a month before that was an open bed truck and the price was 15 dollars cheaper Same distance but truck was more.
Deborah RThe expectations from me was not applied to the previous renter. The truck was filthy all around. I was charged for additional hours but rented the truck for 2 days.
Felicia PDO NOT RECOMMEND REGENCY OF FAYETTEVILLE NC DO NOT BAIT AND SWITCH DO NOT CHARGE CUSTOMERS TWICE DO NOT REQUIRE PHOTOS IN BLINDING RAIN
ABDUL HExcellent customer service
Kimberly BStaff was very friendly, professional and had a good sense of humor. Moving is stressful. She made it easy to return and we appreciated it so much.
Patrick HI wouldn’t recommend this service to ANYONE!!! Absolutely the worst service I have ever in my life received! I was over charged for fuel, mileage, and hours of usage $230 and 2 days before Christmas! I’ve been getting the run around from so many different people it’s ridiculous. A manager named Joy and customer service representative named Robert Dempsey tried to help but only resulted in absolutely nothing. False hope on when my money would be refunded. Sitting on the phone waiting for hours to speak with someone to help me. This company is a unprofessional and a disgrace to anyone looking for help when moving! I would NOT RECOMMEND THIS COMPANY TO MY DOG! Horrible service and they are thieves and will rob you if you let them!
Jenee' WNever went outside to look over the truck. The gas was not @ 1/2 tank like the contract said
Jeffery PRegency Furniture reported false information; claimed the fuel was not filled in accordance with the contract. Conclusion: Photos are photos. Math is math. One cannot argue with facts and we were refunded our money.
Lewis KVery courteous kind and professional
JAMES GThey over charged me.
Donna G