Customer Reviews for Regency Furniture
(U-Haul Neighborhood Dealer)

351 reviews

3251 Bragg Blvd   Fayetteville, NC 28303

(910) 487-1250

Office Hours

  • Mon-Sat: 9:45 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 487-1250

3251 Bragg Blvd
Fayetteville, NC 28303

Services at this Location:

Office Hours

  • Mon-Sat: 9:45 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Great customer service

LAGLENYA D 
Rating:
5.0

Customer did not leave a comment.

ANGELA T 
Rating:
5.0

Staff were very friendly and supportive. Outstanding assistance!

BERNADETTE B 
Rating:
5.0

Customer did not leave a comment.

monica l 
Rating:
2.0

Fuel gauge does not mark smaller increments as indicated in your system. Truck was not clean. Extra charges that were decline still showed up on my final bill.

JENNIFER B 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED H 
Rating:
5.0

Great

MARVIN B 
Rating:
5.0

Customer did not leave a comment.

MOHANAD A 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN G 
Rating:
5.0

Customer did not leave a comment.

JERIN S 
Rating:
5.0

Customer did not leave a comment.

MOHANAD A 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Customer did not leave a comment.

MOHANAD A 
Rating:
4.0

The rental was clean in the back but not as clean in the front. Overall the Customer service was great when I needed them.

SHANNAN N 
Rating:
5.0

I now want to come to this location when I need to get another uhaul.

RONNELLE H 
Rating:
5.0

Thanks you guys so good and Mohammed in this location he nice man

AYED A 
Rating:
3.0

Truck was dirty on inside and roaches was in back of truck where my furniture and belongings. Not 1 or 2 roaches, many!!! Filthy!! Uhaul should give me a refund!!!

LINDA A 
Rating:
5.0

Customer did not leave a comment.

SONEL A 
Rating:
3.0

Customer did not leave a comment.

Bryson B 
Rating:
3.0

Our order changed the day before pickup because they didn’t have it in stock, then referred us to a location that did. Went to the different location on the scheduled date to pickup, spent an hour there and the lights did not work and they only had that one. Since it was a dealer they sent us to the one down the road to fix the issue (thankfully they were very helpful and was able to fix the issue at no cost to us) left and had to return because the tail light was hanging. Again no complaint at all and they were able to fix the light again and then they placed a work order to make sure we didn’t get charger if anything were to pop up on the return. Over average experience since we didn’t get compensated for the 2 hours we spent between both places. If I was to rate the uhaul that assisted us and our problems 10/10

HALEY A 
Rating:
1.0

Unprofessional staff at location. Lack of flexibility as a company.

Kenneth W 
Rating:
4.0

Clean and very neat

gail b 
Rating:
5.0

The problem was once we got ready to unload the trailer door would not open. I had to go to a U-Haul location and they could not open it so they pried it open, unloaded all my belongings and reloaded them into another trailer.

Hiawatha B 
Rating:
5.0

Worker was very helpful during my return.

Danielle P 
Rating:
5.0

Customer did not leave a comment.

LOQUITA J 
Rating:
5.0

Nothing to add.

ALMCNEIL S 
Rating:
5.0

Customer did not leave a comment.

KAYLA F 
Rating:
5.0

Nothing I love coming to a private place that allows you to book with ease and no hassles

leah h 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
4.0

The method of recieving the key you can use electronic locks instead of those hard complicated

Gavaughn G 
Rating:
2.0

We reserved the Appliance dolly online because online it said the location had it. We get there we verify all the details including the dolly. He comes out with a utility dolly instead. Prior to though he says yes he has appliance dolly, knowing he didn’t have the correct one. Even his co worker or partner agreed with us that he initially agreed to have the appliance dolly. I feel like our finally cost were also too much ! It went from being $45 to $67 to $77 by the end and that is having it less than a few hours and we put the gas back into the truck that we were supposed to. I will not get a U-Haul from that location again and wouldn’t advice anyone else to either.

Ireana D 
Rating:
5.0

They were wonderfully helpful. Quick service and explanations for every transaction. Please Thank them!!!

Christine F 
Rating:
5.0

Customer did not leave a comment.

Christina T 
Rating:
5.0

Customer did not leave a comment.

Peter R 
Rating:
3.0

Customer did not leave a comment.

thomas p 
Rating:
5.0

I love the ladies at Regency furniture I can't wait to buy some furniture. They just gained a new customer.

Nikitha E 
Rating:
5.0

Customer did not leave a comment.

Rob M 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Nothing

Joseph P 
Rating:
4.0

Customer did not leave a comment.

Tonya S 
Rating:
1.0

I turned in the uhaul 2 hours prior to the time it was due. It was due back with 1/2 of a tank. I returned it with 3/4 of a tank just to be generous and then was charged an extra $55 the next day because they “forgot” that I turned it in. Still waiting on my refund…….

JUSTIN W 
Rating:
5.0

No complaints

Nicollette B 
Rating:
5.0

Everything was great

Angela B 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED H 
Rating:
5.0

Customer did not leave a comment.

Cliff B 
Rating:
5.0

Customer did not leave a comment.

Janet g 
Rating:
5.0

Customer did not leave a comment.

julio s 
Rating:
5.0

Customer did not leave a comment.

THOMAS S 
Rating:
1.0

I returned the truck and dropped the key 12 hours earlier through an app but was charged $20 (if returned after hours).

Marvin D 
Rating:
3.0

This location is in a furniture store off of a busy road and it may be a bit difficult to enter and park depending upon how many customers are present.

Kellie F 
Rating:
3.0

Better service, didn't tell me about the terms that I would be charge twice and not once..

Bridgitte G 
Rating:
4.0

N/A

Juliana M 
Rating:
1.0

No renten en esa company

Alberto C 
Rating:
5.0

Very nice employee

Peter T 
Rating:
3.0

Customer did not leave a comment.

dawn C 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Get brakes checked

Kenneth T 
Rating:
4.0

They were short staffed and could not come out and inspect the trailer or the number of blankets but did not hear of any issues so all was good.

Steven W 
Rating:
5.0

This gentleman did a great job explaining how the drop off system worked and tried to help us the best he could.

Jeremy H 
Rating:
5.0

None

Rose S 
Rating:
3.0

Notify ahead of time if equipment ordered is no longer available

Paul H 
Rating:
5.0

I have rented from this place before and staff is always friendly.

William N 
Rating:
3.0

Make sure the trucks are usable and equipped correctly find different pick-up spots and hire new customer service people

Cindy M 
Rating:
5.0

Thumbs Up 👍

MICHAEL S 
Rating:
5.0

Location and the lady employee that helped me get and return the uhaul was awesome

David C 
Rating:
3.0

The location told me I could affix the trailer myself or wait 30 minutes for workers to do it. I opted for the latter. The young man that affixed the trailer did not do so correctly and it came off my truck as soon as I drove off the location premises into a busy road. It almost caused an accident.

Freya E 
Rating:
3.0

The truck was in poor condition and only half full.

Robert D 
Rating:
5.0

Customer did not leave a comment.

Yusif A 
Rating:
3.0

Very slow service, paperwork not accurate

Christopher A 
Rating:
1.0

There was trash left in the back of the truck. Dog hair was all over the front of the seats, ashes all over the front inside, weed was on the seats, the tire pressure light was on and a message that said put air in the tire and not to mention the bad smell inside. I have pictures and a video of the truck. NEVER choosing this location ever again.

Sharine J 
Rating:
5.0

Excellent customer service. You get more for your money!

Carl D 
Rating:
4.0

Customer did not leave a comment.

Lopez A 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Customer did not leave a comment.

Zaiccheaus C 
Rating:
3.0

Price was a little expensive based on the size of truck. I rented a uhaul a month before that was an open bed truck and the price was 15 dollars cheaper Same distance but truck was more.

Deborah R 
Rating:
3.0

The expectations from me was not applied to the previous renter. The truck was filthy all around. I was charged for additional hours but rented the truck for 2 days.

Felicia P 
Rating:
1.0

DO NOT RECOMMEND REGENCY OF FAYETTEVILLE NC DO NOT BAIT AND SWITCH DO NOT CHARGE CUSTOMERS TWICE DO NOT REQUIRE PHOTOS IN BLINDING RAIN

ABDUL H 
Rating:
5.0

Excellent customer service

Kimberly B 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
4.0

Customer did not leave a comment.

hailey d 
Rating:
3.0

Customer did not leave a comment.

Anton A 
Rating:
5.0

Staff was very friendly, professional and had a good sense of humor. Moving is stressful. She made it easy to return and we appreciated it so much.

Patrick H 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
1.0

I wouldn’t recommend this service to ANYONE!!! Absolutely the worst service I have ever in my life received! I was over charged for fuel, mileage, and hours of usage $230 and 2 days before Christmas! I’ve been getting the run around from so many different people it’s ridiculous. A manager named Joy and customer service representative named Robert Dempsey tried to help but only resulted in absolutely nothing. False hope on when my money would be refunded. Sitting on the phone waiting for hours to speak with someone to help me. This company is a unprofessional and a disgrace to anyone looking for help when moving! I would NOT RECOMMEND THIS COMPANY TO MY DOG! Horrible service and they are thieves and will rob you if you let them!

Jenee' W 
Rating:
5.0

Customer did not leave a comment.

Marvin H 
Rating:
4.0

Never went outside to look over the truck. The gas was not @ 1/2 tank like the contract said

Jeffery P 
Rating:
5.0

Customer did not leave a comment.

marc t 
Rating:
5.0

Customer did not leave a comment.

KENNETH W 
Rating:
4.0

Customer did not leave a comment.

Karl W 
Rating:
5.0

Customer did not leave a comment.

James Y 
Rating:
5.0

Customer did not leave a comment.

MARY P 
Rating:
1.0

Regency Furniture reported false information; claimed the fuel was not filled in accordance with the contract. Conclusion: Photos are photos. Math is math. One cannot argue with facts and we were refunded our money.

Lewis K 
Rating:
5.0

Customer did not leave a comment.

Tyvika B 
Rating:
5.0

Customer did not leave a comment.

Justin H 
Rating:
1.0

Customer did not leave a comment.

Greg R 
Rating:
4.0

Customer did not leave a comment.

Kevin E 
Rating:
5.0

Very courteous kind and professional

JAMES G 
Rating:
2.0

They over charged me.

Donna G 
Rating:
1.0

Drug addicts in the parking lot where vehicle/equipment is being rented from. Not safe at all. Online took 30 mintues just to check in and didn't allow to finish uploading photos of equipment being picked up. I called and reported to representatives what was happening with the check in, shape of the vehicle and representatives was very flustered and couldn't handle a customer service call. I was trying to explain to her, but she'd put me on hold and interrupt me. There was damage, old customer receipts from previous rentals, but the representatives didn't give me the chance to tell her about the receipts that held personal information about previous customers. I asked her if she had an email I can send the photos to and said, no. She took an incomplete report and just dismissed me and said there would be one put in. Her name was Valerie. This rental location was a nightmare, but I rented 2 weeks before from the Carolina Storage and it was a much better location and smoother check in, the Bragg Blvd location was horrible and dangerous.

Francisco M 
Rating:
4.0

Customer did not leave a comment.

Margaret M 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top