Customer Reviews for Regiment Company

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Regiment Company

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

SHARON P.
Rating:

When i returned the truck this guy was a rude jerk. Lets just say. See you in court if you don't make this right.I was way overcharged and underinformed along with having an unauthorized change to my contract without my knowledge.

Timothy M.
Rating:

Customer did not leave a comment.

William B.
Rating:

The person who assisted me was very cordial and down-to-earth. i was very satisfied and would rent from him again.

Christopher C.
Rating:

Gave me the wrong truck without verifying anything and handed me the keys. Now I am out 300+ for the online screw up. Won't be using Uhaul for any more moves. When I did the online check in I got charged $170. When I reserved the truck I paid $168. And then was told the next day that all of that was wrong and now I am out another $200 for their mess up.

Dennis S.
Rating:

Get the pickup location closer for the user

Shawn M.
Rating:

Customer did not leave a comment.

Steven H.
Rating:

Customer did not leave a comment.

gary F.
Rating:

Great personality with the guys there.

Matt H.
Rating:

Customer did not leave a comment.

Steve J.
Rating:

Log that the equipment was returned so there are no problems or e-mails sent saying the equipment was not returned.

Ron R.
Rating:

Customer did not leave a comment.

Gary H.
Rating:

Customer did not leave a comment.

MARK D.
Rating:

Derek - great guy and very helpful. Thanks!

Andrew S.
Rating:

Great service

Jennifer R.
Rating:

We were directed to this location and they were friendly and helpful, but it was an hour away from where we were loading

Laura A.
Rating:

I was not informed that I had to pay for mileage at all prior to renting the Uhaul. In fact I was told that I would be paying $19.95. Today my debit card was charged over $200 that was NOT authorized. I would have never rented the van had I known of these exorbitant charges. I would like a phone call to get this resolved.

Ed H.
Rating:

Customer did not leave a comment.

Cindy J.
Rating:

Customer did not leave a comment.

ALLEN A.
Rating:

Customer did not leave a comment.

Mary V.
Rating:

Customer did not leave a comment.

CORRY E.
Rating:

Customer did not leave a comment.

James F.
Rating:

The gentleman that waited on me was very professional and knew his job. He was also very kind and courteous.

Stephen W.
Rating:

The Mantua location was excellent. However, I had reserved my Uhaul at the Streetsboro location and received confirmation to pick up the truck at the Streetsboro location. I went to the Streetsboro location, and they said my truck was in Mantua. I pulled up the reservation on my phone that showed my pickup location was Streetsboro, and the kid working did absolutely nothing but shrug his shoulders. The Mantua location was excellent, but I will NEVER use the Streetsboro location again. I was delayed an hour on a moving day where I didn't have a moment to waste.

Derek L.
Rating:

Customer did not leave a comment.

Ralph Z.
Rating:

Good day . This was my first time renting a U-Haul and everything went great I would definitely rent one again also the location I rented from was also a pleasure to work with. Thank you and have a Happy Holiday Ralph Zoller (Barky)

Stephen C.
Rating:

Had a reservation for weeks. Day of was told that my trailer was not available even though I had a reservation. Was told I would have to drive to another U-haul 45 minutes away to get the item I had reserved. I then had to pay MORE so I could return it closer to home. If I make a reservation and then have to go out of my way I should not then have to pay more. I should get a discount. Or at the very least pay what I originally was supposed to pay. I love U-haul and have been using you for years, this was a first. Very disappointed.

No reviews have been submitted for this location.

Back
To Top