Customer Reviews for Regina Carwash
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great customer service

Rating:

3.0

I arrived at the pick-up location. It had rained and snowed earlier in the day. I went into the customer kiosk, provided the attendant with my reservation number when the phone rang - he was on a call for about 10 minutes with a u-haul customer about re-negotiating a return time. While he was on the phone, a customer of the car wash came in. When the attendant got off the phone, he said he had a customer paying for time and took care of her. I advised I was paying for time as well with the u-haul rental. He did the same to another car wash customer. Whatever. Anyway, he got me checked in and provided the moving blankets. In the meantime, I noticed that the 2 sofa bags I had purchased when I originally booked the truck were at the Regina Park Street location, where I booked the moving truck in the first place. My reservation was changed to a 26' truck due to unavailability, but it was booked to be picked up at a location that wasn't the most convenient. Anyway that all worked out. When I left the kiosk at the car wash, the vehicle was covered in ice and snow - I would have thought it would be uhaul's policy to ensure the vehicle is ready for travel, not for me to have to allow the vehicle to warm up in order to deice the windshield. Add to that, the 2 front tires were about 50psi, not the 110 psi recommended. This required an additional stop and $5 to inflate (no receipt is given from the air filling stations at gas stations).

Rating:

2.0

Very limited room available for drop off due to the large amount of inventory in the compound.

Rating:

5.0

Very knowledgeable and professional!

Rating:

3.0

Only one staff member therefore connecting and reconnecting was left to me. No assistance offered except to inspect and insure it was done properly after I had done the work. In short customer service was a little lacking

Rating:

5.0

Very good service. Was in need of a truck 🚚 and was satisfied with the service. Thank you so very much for the help I was given.

Rating:

2.0

A clean trailer would have been nice considering we picked up from a car wash. Had someone actually checked the trailer prior to my pickup, the repairs necessary would not have delayed me 3.5 hours, and I would not have been subject to 6 filthy packing blankets with tape still on them from previous user.

Rating:

5.0

Best place to go for a U-Haul

Rating:

4.0

N/A

Rating:

1.0

I was given a truck with empty gas tank and l was charged gas for the truck which was $ 74.00 that l put into car and then l was charged $33 coming to a total of $103 .00 when l was quoted total of $77.00 when l made a booking l did not travel total long Distance ,l feel l was cheated if my money,please look into this

Rating:

5.0

Only place I go for UHaul, great staff, fast service

Rating:

3.0

Charged for fuel mileage in invoice and we fueled up before returning it so they double charge for fuel.

Rating:

1.0

I recieved no help with the EZ tow dolly. It was covered in snow and ice and the straps were frozen solid and no one showed me how to load my car. When I asked I was told to just "google it".

Rating:

1.0

Rude people. Everything was wrong from the get go.

Rating:

4.0

The van I rented had not been swept out by the previous renter and had personal items left by the previous renter. Mechanically was OK

Rating:

1.0

Customer service was absolutely awful, when I was returning the trailer the dude working at the time was an asshole When I was picking up the trailer the lady at the front desk was a good help

Rating:

5.0

Trailer had a damaged hold down strap, I was given a replacement, but as the outdoor temp was below 20 I was not able to change the strap. Other strap was frozen and wouldn’t latch, trailer was covered in snow and ice, clearance lights were iced over. Wiring on trailer was too short to reach to the tow vehicle and required two extensions to reach.

Rating:

5.0

Tanks so much

Rating:

4.0

We had tire issues on the trailer. U-Haul response was good but still resulted in about a 6 hour delay which required an unplanned overnight stay at a hotel.

Rating:

3.0

My earlier experience with this location was above average. But had a bad experience on the last visit. The assigned vehicle as mentioned in the contract was obstructed by another vehicle parked behind. When the same was brought to the attention of the person in charge, he refused to assist in moving the vehicle behind and instead gave the keys of second vehicle. While I pointed out that the contract mentions about the first vehicle, he was very rude to me and insisted to use the second vehicle with first vehicles details on contract. Because of that I couldn't even complete the online verification of vehicle status by uploading photos as the system detected vehicle with another plate number. Instead of moving the second vehicle and assisting me to take the assigned vehicle itself, that guy messed up my schedule by showing his attitute saying thay if I need I should take the second truck or contract will be cancelled. When I asked him what about the online vehicle verification - He said don't do that, when I again raised my concerns of not uploading the vehicle pictures, he again showed up with his attitude instead settling my concern. I had to take the vehicle without following the usual procedures and I really felt uncomfortable.

Rating:

1.0

Hire right person for the job,I been miss treated beyond I can explain!

Rating:

3.0

License plate was put on with a Zap strap , I wasn't told I had to go in when I returned auto transport so I was charged a extra day because they didn't check to make sure it was there.

Rating:

4.0

Have more equipment available on site.

Rating:

5.0

Convenient location , helpful staff , good overall experience

Rating:

4.0

This site took care of me when we were struggling to get the unit we wanted…they came through and the staff were good to work with.

Rating:

5.0

The staff was so kind and quick. It made the experience for quickly and easy.

Rating:

4.0

The truck was very dirty which really dirtied our stuff

Rating:

5.0

Give raise to employee that attended to me , very good at his job ,

Rating:

5.0

all good

Rating:

3.0

Have the attendant physical come outside and assist the client with hooking up the trailer and photographing any damage or issues.

Rating:

4.0

Location yes would recommend, using Uhaul again will never recommend to anyone, scheduling managers, supervisor and department tried backing out of a 3 day rental, threatened me if I didn’t accept they would cancel reservation AFTER I got confirmation that it was confirmed, they called 6 days before move saying the truck is unavailable with NO Alternative

Rating:

4.0

These guys were great, I told them the circumstances about the drop off and they told me this happens all the time and shouldnt.

Rating:

5.0

Trailer worked great for our needs. No problems or break downs, everything went smooth.

Rating:

5.0

The rental equipment was great quality and the rental process was easy and friendly. I figured out there is no point owning an average trailer when you can rent a superior trailer from U-Haul when you need one.

Rating:

4.0

Vehicle could use a wheel alignment. Otherwise very easy and efficient!

Rating:

5.0

When a person already has a reservation for a piece of equipment why does an email come to say you need to go 120km away from where your reservation you already have to get it. This is poor business and will lose customers. Leave reservations alone that are already in place

Rating:

5.0

The girl that looked after us was efficient, thoughtful, and helpful. A pleasure to work with.

Rating:

4.0

Nothing

Rating:

5.0

Manager was efficient and provided prompt service

Rating:

1.0

We ordered a 26 ft truck two days before said it was a 20 ft we were to pick it up at 6:30 on Mon July 22 but my son had to pick it up at 4:30 so we loaded on Tues and could not get everything in so out good neighbor came with his truck and trailer and we got it all on by the time we got to Moose Jaw and unloaded we didn’t get the truck back till 7:30 or 8:00 not like you said 9:30 Wed morning so you charged me another 82.00 which I am not happy about because if we had the 26 ft truck we would have gotten it all in . I asked to be credit back the $82.00 but no refund so letting you know I will never use your company again and will let our friends know to go elsewhere very poor customer service . Shaaren Stack

Rating:

5.0

Nothing as I did mobile checkout so I didn’t talk or see anybody.

Rating:

1.0

They don't keep your booking to the right what you ask for. I reserved a 26 feet truck month and half when I went to got what I reserved They gave 20 feet's truck and I had to threw half of my stuff away because I couldn't fited them in 20 feet's truck and they were so bad communication.

Rating:

1.0

Overall worst customer service experience I’ve ever had

Rating:

5.0

Pickup was easy-breezy and the equipment was well maintained and ready to go the moment we arrived. All the paperwork was sitting ready to go which was appreciated as we were hurrying. Very impressed with the whole process and will be renting again without a doubt.

Rating:

4.0

Easy location to drop off a trailer

Rating:

5.0

Clean vehicles and sanitize,it was so stinky

Rating:

2.0

They charged me a $100.00 deposit which hasn't been returned. Who sends me back this deposit. And I've never had to pay a deposit before. Is this even legal? Please contact me back with some info regarding this issue. Thanks.

Rating:

5.0

Nothing service was excellent.

Rating:

2.0

The trailer was located in a muddy lot and I got assessed a $100 cleaning fee for the uhaul truck because of the mud at the location that got on my shoes.

Rating:

5.0

This location was great. However, we were originally supposed to get a truck from 1600 Pinkie Road in Regina, but there truck didn't show up and we were left with nothing. I had to make a couple phone calls and after much frustration we were directed to go to another location. It was a terrible experience all around. We finished moving around 12:30 in the morning. Dropped the truck off. Once I got home find out I had to scan something. So I got a hold of uhaul again telling then I can't drive to the location again and they told me it was fine, they would just contact the company in the morning. Well I got my receipt, and there is a $20 after hour fee charged to me. I called the location and they tell me it's uhaul that decided that charge...

Rating:

5.0

Fantastic customer service! The staff was super helpful and great to deal with.

Rating:

1.0

I booked a truck for 7:30 am this morning, several days ahead, and the truck wasn't assigned as of yesterday when the staff member left at 3:00 pm. So I was 45 min late getting the truck, which put me behind for the morning, and as a result I was late to my daughter's graduation. So that was frustrating. Also I booked 4 furniture dollies and there are none available at that location, despite the fact that the staff member onsite "has been telling Uhaul for a year that there are none". So 2 pretty big flub ups, pretty frustrated!

Rating:

1.0

I have rented 15' but I got 26', I'm not happy to spend more gas!

Rating:

5.0

Top quality service as always from Regina Car Wash.

Rating:

4.0

The truck was not swept out previous to me picking it up. I didn’t realize until we had moved my stuff. My boxes going into the truck were perfectly clean, but they were quite dirty after moving. Unfortunately I realized too late that the truck had soil and dog/cat food on the elevated portion plus in all the corners. After I was finished with the truck, I ended up sweeping more of the previous renters mess out than my own. Also the set up for pick up was way too long. That should all be able to be done ahead of time. The pictures of driver’s licences, etc.

Rating:

5.0

App didnt work at all but the in person service was easy going. Thank you.

Rating:

3.0

Ordered a dolly in advance. It’s was pretty upset that current location wasn’t provided a dolly on the move day, didn’t provide any solutions and didn’t inform me ahead of the time.