I arrived at the pick-up location. It had rained and snowed earlier in the day. I went into the customer kiosk, provided the attendant with my reservation number when the phone rang - he was on a call for about 10 minutes with a u-haul customer about re-negotiating a return time. While he was on the phone, a customer of the car wash came in. When the attendant got off the phone, he said he had a customer paying for time and took care of her. I advised I was paying for time as well with the u-haul rental. He did the same to another car wash customer. Whatever. Anyway, he got me checked in and provided the moving blankets. In the meantime, I noticed that the 2 sofa bags I had purchased when I originally booked the truck were at the Regina Park Street location, where I booked the moving truck in the first place. My reservation was changed to a 26' truck due to unavailability, but it was booked to be picked up at a location that wasn't the most convenient. Anyway that all worked out. When I left the kiosk at the car wash, the vehicle was covered in ice and snow - I would have thought it would be uhaul's policy to ensure the vehicle is ready for travel, not for me to have to allow the vehicle to warm up in order to deice the windshield. Add to that, the 2 front tires were about 50psi, not the 110 psi recommended. This required an additional stop and $5 to inflate (no receipt is given from the air filling stations at gas stations).
Steve R
Regina Carwash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Regina, SK S4R7Z9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very limited room available for drop off due to the large amount of inventory in the compound.
LINSAY KVery knowledgeable and professional!
DAVID KOnly one staff member therefore connecting and reconnecting was left to me. No assistance offered except to inspect and insure it was done properly after I had done the work. In short customer service was a little lacking
BERNARD DVery good service. Was in need of a truck 🚚 and was satisfied with the service. Thank you so very much for the help I was given.
carol o