Booking was easy & my rental truck pick up & drop off was fast & easy. Staff was friendly & polite. Truck was clean & worked great! Only thing would recommend U-Haul do is change it to have all customers bring back the vehicle with a full tank of fuel. I received mine with a little under a quarter tank. I was told to bring it back with the same level. This could be improved as makes the customer maybe have to fill up twice if low in fuel to begin with. This was my only recommendation to change. Otherwise A+ experience! Was my first time renting a U-Haul & would recommend to others after my experience.
ANDREW O
Customer Reviews for Regina Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Alex is fantastic; couldn't ask for a better rep. Made the transaction as smooth as one could ask for.
DALLAS HExcellent
LANE LI dropped off at location as told to. There was no way to check in the trailer. I was charged an extra day for a incorrect drop off. I have pictures proving this is incorrect. Not happy with this rental
Darren ALower the price per kilometer. Over $220 to travel 170kms is a bit much.
CODY TPlease offer French fries with extra katchup at drop off. People really underestimate the value and hope for all of humanity that French fries and katchup offer. A small joy during a time of great change and labor.
DUSTIN DThe service I received was awesome. The attendant freindly and completed the pickup and return speedy. The truck I rented was clean inside and out. Would definitely recommend this location for uhaul rentals!
ARLENE PI came back with in just 2 hours nd when I arrived there , there was no one , it was close , they gave me 3hour time, nd I literally called 4-5 time before pick up nd 4-5 times after dropping around 7:55 pm bt no one picked up my call
RAMAN SVery easy process for what we needed
JEFFREY SThe office staff was very nice , polite and helpful.
TIM MThe two reps I dealt with were outstanding very friendly while being professional great service.
ARLENE PExcellent
DENIS BVehicle was filthy inside and out. Completely covered in bugs windshield and all. Inside had sticky spilled drinks in cupholders and steering wheel was sticky. Add to that the trucks check engine light was on.. Location can’t do anything about cleaning the units.. they say it’s up to U-Haul to service vehicles.
Jeffrey SThe back was dusty, had to sweep it out so my furniture wouldn't get dirty.
April pThe Only Good experience was the lady at the shop…she was pleasant and friendly and helpful. And also the lady that picked my call Erica I think. Those are the two people that were helpful and pleasant.Every other thing needs improvement
UREN BTry cleaning the interior of the cab. The back also had a bunch of garbage that i had to get rid of
MARK KOutstanding customer service, highly recommend!!
Chad WParking for return was a slight issue. I wanted to put the trailer back in the same location. But no big deal.
DILLON BWasn't clear where to park for return. Not alot of room.
Amy MTrailer didnt have tie down hooks like the one at other location. Otherwise a good experience
RAFE OAll good, no complaints at all. Great experience
Kevin CVery friendly and helpful! Top notch sevice.
DAVID NGas tank is not full.
DELON SThe cost of the service for the one hour I used it was extortion!!! I would have been better off ordering an UBer XK :(
COMFORT AThe trailer had oil on the one side ramp, the folding side fender on the car hauler had been repaired/welded and didn't line up properly. On the highway the folding fender did grab a lot of air and wiggled so it may lead to welds cracking. Sign on the wall says employees hook the trailer up but I did it myself, not a big deal but is this company policy or not? Overall I would rent again.
ANDREW KFriendly staff
MICHAEL PThe gent behind the til was fine. The reservation changed from 7:00am pick up at Park street to a 7:00 am pickup at the Regina car wash. The reservation still said 8:00am and that location does not open til 8:00 I guess. There was no hours on the building and I called the phone number 3 or 4 times before calling the Park street location to find out they don’t open TIL 8:00. I would suggest not making and confirming a reservation for a location outside of there open hours.
NEIL MAs always U haul is there when I need it.
MICHELLE GDry friendly service
AL NRental truck was not clean. Full of stain and very bad smell.
ANTHONY TVery helpful and made the process easy.
Sean WI can’t qualify any of these questions, as I did an after hours drop off. Location seemed clean and had a decent amount of room for drop off parking
BRYAN DWe did on mobile check in and i talked to someone in the morning. She was super nice and sweet 10/10 to her.
Erika HHaving been other locations and renting6x12 trailers, in the past the attendant had helped load the trailer on the ball and verified connections etc. did a walkthru of the unit for damages prior to me leaving. Appreciating this is a side hussle from their car wash and attendant was alone, however, i informed the attendant i had shoulder surgery and would need help loading the trailer on the ball, he said " ah its light, we have females who can do it and i can lift with 1 arm" . So i struggled and managed, not ideal. I brought the unit around the front for him to review and then was berated with "you did this wrong , did that wrong" . Well suppose he should have loaded it . in other locations, i would pull into a lot, the attendants would walk thru the unit with me, load the trailer on the vehicle, check connects, chains etc, very pleasant , professional and had some customer focus. Would not use this location again, unless they are the only ones in town with the trailer i need, perhaps i'd change my dates to find a better location next time as well. trailer worked as designed .. so got the job done.
DAVID PSmall location. Overcharged for extra few miles. Which was not in my contract will contact to get money back. Just added to existing credit card without even mentioning it. Husband took it back and we didn’t notice until we were gone I will be contacting office about this!
Cecil HVehicle had issues couldn’t drop off with the app said some kind of geo location error
NIHAL CNice place
TERRY MAll good
JEFFERY GThe rep at the desk was helpful
STEVEN HGreat service and location.
TODD HHi my name is Khaled Alkhweled just I'm wondering im not receive my 100 hundred deposit back yet please can you guys explain to me
Khaled AAlso easy access for drop off with a Petro Canada across the street.
michaela kTruck was dirty, windows, mirrors quite bad. We had to sweep box before loading. Being that location is at a carwash, it might be in U-Hauls best interest to pay operator to keep vehicles cleaner. Location is handy and there is usually a selection of trucks & trailers.
LARRY MThe young man that helped me with the rental was a fantastic person. Made sure everything was clear and was helpful in every way needed.
JOHN HThe truck was pretty dirty…the outside, not a big deal..it’s spring, but the interior was gross. Looked like it hadn’t been cleaned in many years. Not just the floor mats but the dash, the cup holders, etc. The business renting the UHauls was even a CAR WASH business. The parking lot was a mud hole as well.
Chris CStaff was great. Everything on their end was ready when I picked up and dropped off. Only reason I did not give a excellent rating as it does not have lots of space to pick up and return equipment. Other then that great location and would recommend to others.
Brett SReally tight parking due to pizza restaurant parking in way of moving 26ft truck out. Took a little longer than I would have liked. Staff was very kind
KEVIN MNothing that I can think of.
Jacqueline B