Excellent customer service!!!Michael B.
Customer Reviews for Regional Auto Sales
(U-Haul Neighborhood Dealer)
Madison Heights, VA 24572
(Located one block south of 84 Lumber)
Services at this Location:
- Mon-Tue: 10 am - 5 pm
- Wed: 3 pm - 7 pm
- Thur: 12 pm - 5 pm
- Fri: 10 am - 5 pm
- Sat: 9 am - 3 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Paul T.
Need more help in Timberlake store took longer than expectedDARRICKEDWIN P.
Customer did not leave a comment.Sharon A.
Great service Very professional All about pleasing the customerDAVID E.
Customer did not leave a comment.BRIANNELSON K.
Second time I dropped off at this location. Both times the owner was friendly and efficient. Highly recommend this location.LESLIEA R.
There was no guidance as to where to park the uhaul, so I kind of had to guess. Would be helpful to have painted spots for the trucksKELSEYMARIE P.
This was not my pickup location. I was very annoyed how Uhaul bounces you and you schedule all over the place. Had to drive WAY out of my way to get this part of my rental and at 5 hours after other in the morning. Also, I had paid in advance online which allowed my rental to be documented all on one ticket. Other sites made that good. This site made me pay again for some reason which messed up billing on my side.Fredrick S.
Fast friendly service. Very helpfulKATHLEENANN BEHR V.
Customer did not leave a comment.LESLIEA R.
Customer did not leave a comment.Francisco N.
Drop off have no problems with.Christina D.
Customer service was excellent at Regional Auto Sales.STEPHANIEM B.
Excellent service. Great help from the very nice Lady!Gregory V.
The service received here was excellent. This will be my go to location for my future rental needs!JEFFREYCHARLES S.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.MICHAELDOUGLAS M.
Caitlin was a great hell when renting out the truck. She was friendly and professional.CODYGILLIAM M.
Very small operation with little inventory.Blake N.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.PAUL T.
Customer did not leave a comment.Gracie S.
I just had a stressful check out experience. My email sent me to the wrong location and then once I did arrive at the correct site it took almost an hour and a half to get to leave with the truck. I would just recommend improving the check out process and maybe even creating reservation reminders so staff always knows when there are upcoming reservations.CHARLETTAJOEVE F.
Customer did not leave a comment.Andrew H.
Customer did not leave a comment.Gail Marie B.
Customer did not leave a comment.Angelia B.
Everything was greatpaul E.
Customer did not leave a comment.Myra B.
Customer did not leave a comment.RUTHELLEN M.
No improvement needed !! Everyone did an excellent job. Very happy with total experience. AAA+robert S.
Customer did not leave a comment.Jon G.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.EDWER V.
Very friendly and helpful staff. When I showed up without my hitch they suggested a local auto parts store rather than me driving all the way home which would have taken an hour.ANNETTEFINCH S.
Customer did not leave a comment.ROBERT K.
John and Roxanne were very helpful and friendly.ANTONIOSAN GIL S.
This was not the location I rented from but it was the location I was forced to pick up from. The Timberlake location was my selection but magically they couldn't supply my rental choice. I was forced to drive 20 miles to get the truck. They should have sent an employee to get the truck to complete the rental.............:::but no instead an employee at Timberlake informed me it was my choice to cancel the rental if I wanted but they would do nothing to get the truck. I called the Madison heights number and spoke with Kelsey who apologized for the location change and offered me extra mileage to cover my extra distance. If it wasn't for her I would have cancelled this rental. The Timberlake location C/S was embarrassing fir U-Haul.jonathan P.
Customer did not leave a comment.Marceo W.
I would recommend this site to a friend because it is easy to locate and the owners are really friendly. However, I did not feel like I payed a lot more than I had originally thought I was going to. I was disappointed that my overall price total didn't include the dolly and covers like it was depicted online. I did not feel anticipate spending as much as I did.Cristiana H.
The car transport had a f lk at tire. My car was loaded o. It befor it was realized that the tire had a screw and 2 holes in it. I list 4 hours if my day.Wilma B.
Great experienceBRIANLEE M.
The owner was friendly & appreciative of the business, however the precise drop off location was unclear, which caused confusion The truck stalled and the engine light came on randomly. Must change oil, or have truck thoroughly inspected by a mechanicStephen Y.
I've rented from here a few times and will so in the future. Staff is always so friendly, truck is always clean, and service is always excellent.sally L.
Customer did not leave a comment.jim F.
Customer did not leave a comment.Lawrence L.
The guy was very nice, but the truck was dirty, and the check engine light was on.Mark G.
Customer did not leave a comment.Robert G.
Great customer service,nice,helpful. It was a easy check in and out.Connie R.
Customer did not leave a comment.Lee H.
Did the on line check in and the process both online and on site was very smooth.Allan P.
I cannot think of anything. The service was first class!Richard M.
Customer did not leave a comment.Shannon S.
Customer did not leave a comment.Michael D.
Very accommodating customer serviceStan M.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Dan E.
Will find a friend with a dang trailer to move ya next time! After being quoted 80 bucks for the 2 days of having the truck -ended paying 217 after it was said and done! A RIP OFF AND OVER PRICED!!!!!!!! Never using U-Haul again.Mike D.
When renting a trailer, U Haul should advise you that you need to bring the adapter to hook up the lights with you. Newer trucks don't have the 4 prong connectors anymore. Luckily the owner had a personal one and sold it to me. JPJoseph P.
The young woman was very sweet and helpful.Patsy B.
Customer did not leave a comment.robert H.
great customer service much needed in the madison heights area thanks again for your qality servicecalvert T.
Customer did not leave a comment.Don N.
Customer did not leave a comment.thomas M.
No issues. Great owners. Very friendly and answered all my questions. I will certainly use their business again.Phillip S.
Very friendly and helpful:)heather M.
Everything was great!Debbie C.
Customer did not leave a comment.thomas M.
Keep on doing good! Thank you!Paul E.
This folks undid what was turning into a bad u-haul experience. The local dealers do an excellent job of trying to smooth over poor business practices of the larger u-haul company. Its because of businesses like Regional Auto Sales that u-haul can stay in business. I was supposed to pick up my truck two blocks from my house. Imagine my surprise when the u-haul company called me the morning before and informed me I would need to drive an hour just to get the truck. No reimbursement for my time or fuel. Poor business model. Thanks to Regional Auto Sales staff for their professionalism and excellent customer service.Gary D.
Customer did not leave a comment.David C.
RENT ONE, GET ONE RENTAL FREE â€¦.. OR AT LEAST A BREAK ON PRICE THANK YOURoger C.
Customer did not leave a comment.Marvin B.
Keep the same people in place at this locationOtis O.
Very nice owners. During the reservation process, the Uhaul representative I reached gave me incorrect information about the hours of the location. Their website showed the correct hours but the representative assured me that they were open longer hours which was not correct. As I suspected the website was correct, I checked to confirm the representative was not correct.Karen M.
Customer did not leave a comment.Jianming L.
Customer did not leave a comment.Onorato L.
Customer did not leave a comment.Kenneth C.
Superior customer service Outstanding helpful attitude!Kent B.
He was very helpful, courteous, friendly!Tammy A.
Customer did not leave a comment.Samuel B.
I used the web/phone version of renting the vehicle. It would be great if you could prepare the customer it will take 15 mins or so to complete the check-out of the vehicle. I missed the portion on the email confirmation that stated I needed to have my Passport, work verification, rental lease (we own, not rent) or 2 persons verification. This process took me by surprise and delayed us getting the vehicle checked out on time. It was a weekend, so no work people could verify, I don't carry my Passport and didn't check the email till I was at the center, I own my home and don't carry around any documents verifying.Jerry H.
The man did not tell us how much gas was in the truck and we got to it and it had half a tank and filled it up of how we found it and still charged us $31 penalty fee.Haley S.
Great customer service very helpful I would definitely use them again and I will also recommend them to anyonebrandi S.
Customer did not leave a comment.Vivian V.
Customer did not leave a comment.Jeff C.
Customer did not leave a comment.Stan S.
Customer did not leave a comment.Tammy M.
i rented one way,for a one hour move. my dropoff location was 40 minutes away,making my return time 1 hour and forty minutes. no help at all. There were closer locations. It is not the customers job to re position your trucks. im totally unhappy i relocate regularly,and need better service.Wendell B.
I've used them a couple of times now and they've been very easy and pleasant to deal with.ADAM N.
Customer did not leave a comment.EMANUEL B.
Customer did not leave a comment.Marcia L.
Customer did not leave a comment.harry P.
Very knowledgeable about the product would use them again.....David S.
Customer did not leave a comment.Jeremiah D.
Customer did not leave a comment.PAUL J.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.james T.