Customer Reviews for Reidsville Rentals
(U-Haul Neighborhood Dealer)

250 reviews

1360 S Scales St   Reidsville, NC 27320

(336) 791-0337

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 8 am - 4 pm
  • Thur-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 791-0337

1360 S Scales St
Reidsville, NC 27320

Services at this Location:

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 8 am - 4 pm
  • Thur-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvements needed Tim is a great guy very helpful and friendly.

James G. 
Rating:
5.0

Tim was great! He's very nice and he did everything to make sure that I was accommodated

Joinea L. 
Rating:
5.0

The owner was friendly and very helpful

Cheryl J. 
Rating:
5.0

Customer did not leave a comment.

Shilo E. 
Rating:
4.0

Customer did not leave a comment.

Cara T. 
Rating:
5.0

Customer service was over excellent, we had to extend due to closing snafu and Tim was very helpful and accommodating. Definitely will recommend to others

Kimberly N. 
Rating:
4.0

The attendant was very busy but worked very hard to get the customers out. He was friendly and very helpful. I would use this site again. I recommend it to all who are in need of these services.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan F. 
Rating:
5.0

great experience!!!

Joe D. 
Rating:
4.0

Customer did not leave a comment.

Wesley P. 
Rating:
5.0

Everything great

Arturo A. 
Rating:
5.0

Nothing! It was great!

Ashley J. 
Rating:
3.0

The stirring wheel had a lot of play in the stirring wheel which made the stirring really hard. The radio was inoperable which made it stay on 1 station and you couldn't turn it down. The availability was good.

Sonya W. 
Rating:
1.0

I was over charged they charged me twice

Kelton W. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Nothing at this time

Lonnie S. 
Rating:
5.0

Customer did not leave a comment.

Hannah H. 
Rating:
5.0

Customer did not leave a comment.

Kish K. 
Rating:
5.0

Customer did not leave a comment.

Edmund G. 
Rating:
5.0

Great service already

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

DEMEKA B. 
Rating:
5.0

I was very satisfied with my interactions with U-Haul representative... everything was explained to me on how to use the equipment and I had no concerns... price was very reasonable also.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Clay A. 
Rating:
4.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

The man who runs this location is A+ Very helpful & extremely nice and friendly person Will go back here in the future if I need another U-haul truck.

William T. 
Rating:
5.0

Very friendly good price thanks tim

Linda H. 
Rating:
3.0

Customer did not leave a comment.

Stuart B. 
Rating:
4.0

Customer did not leave a comment.

LONNIE S. 
Rating:
5.0

The truck we got was hard to drive like it had been involved in a wreck. But we where able to get what we needed to do done

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

No improvement needed....

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

EUGENEDOUG R. 
Rating:
3.0

Scheduled pick up was at 8 AM but didn't leave the location with the trailer until 9:15.

Matthew P. 
Rating:
1.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

GENE C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY G. 
Rating:
5.0

Customer did not leave a comment.

GENE C. 
Rating:
5.0

Extremely nice and very easy to work with.

JOHN K. 
Rating:
5.0

Very nice n prompt services

JARRET M. 
Rating:
3.0

I liked being able to return the trailer while the business was closed. I didn't have to wait, I didn't have to deal with any people, and it went much faster.

Adam B. 
Rating:
4.0

Customer did not leave a comment.

Lois F. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Dropped equipment off after hours. Staff has always been great to work with in the past!!

RICHARD N. 
Rating:
4.0

System was down when I arrived to pick up my reservation and yet I've heard nothing about that $50 guarantee.

Alyssa R. 
Rating:
5.0

Customer did not leave a comment.

HARRIETT Y. 
Rating:
5.0

The guy running this location is awesome. He is very helpful and friendly.

Dianna K. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

SHAMEKA W. 
Rating:
5.0

Everything was good.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

ALLEN M. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

I had no problem at all. I didn't see anything that needed improvement.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

ANNIE W. 
Rating:
5.0

Very nice owners

DANIKA D. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Excellent service,very friendly and a pleasure to deal with.

JEFFREY O. 
Rating:
5.0

Both experiences were great. We drove out of our way to use this location because of the people working there.

RACHAEL C. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
3.0

Nobody at location called and left message that we were leaving trailer. No call back from

FRANK F. 
Rating:
5.0

Customer did not leave a comment.

Clean Laundry S. 
Rating:
5.0

wonderful service - this individaul was the person i spoke with on booking the rental. wonderful follow through and customer service!

Alison S. 
Rating:
3.0

Customer did not leave a comment.

William R. 
Rating:
4.0

I was frustrated with the online process. Seemed user friendly enough, however had difficulty on Uhaul end. Stated they were having tech issues try again later. Finally called Reidsville NC office. Gentleman was friendly and knowledgeable. Helped me get the rental I needed. The day of pick up Uhaul online difficulties again. Gentleman stated website was not working properly. This seems to be a notable problem. He had to use a cellphone to enter our debit card number to complete the rental transaction. This was not a comfortable situation for us. Salesman assured us this was done frequently when there were technical issues with web site. It is obvious there is a problem with your computer online site both for your customers and your sales associates. Using a cellphone for card transactions is not a safe way to conduct business. Sales and other service was great otherwise.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Excellent customer service. A++

HALA C. 
Rating:
5.0

The U-Haul 24-7 phone check in did not work very well. It informed me I was not at the rental location even though I was in the parking lot. The App finally worked when I was standing next to the office door and thank goodness the manager was there to process my rental so I could stop fighting with the U-Haul phone check in. Great customer service at this location.

James S. 
Rating:
5.0

Na

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

Jervel W. 
Rating:
5.0

I made my reservation online several weeks in advance. I called this location 3 days before my reservation date and the online personnel had not reserved my truck and none were available in the region. Tim at the Reidsville location has to reach out to them and fortunately were able to locate a truck(larger size) for me to use. This could have been a disaster if I had not been proactive to call in advance.

Tammy R. 
Rating:
5.0

No problem. Very nice guy!!

LARRY J. 
Rating:
5.0

When I made the reservation I requested a 10' truck. I ended up with a 20' truck - same price - but I would have liked to have been consulted before the change and given the opportunity to explore other possibilities. For example, since we only needed a 10' truck, a customer service representative could have suggested a trailer if we had a way to tow it. This would have saved us some money and probably would have uavoided us having to drive an extra 30 miles to pick up the truck (also a change from our original pick-up location which was close to us).

Jon B. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
5.0

Very friendly and prompt

Franklin B. 
Rating:
5.0

Rental was handled perfectly. Excellent service!

JOHN B. 
Rating:
3.0

Clean & sanitize the trucks we are in middle of a pandemic & truck was filthy.

Michelle M. 
Rating:
3.0

I was not pleased with my rental experience or the amount billed. I reserved a 20 foot truck a week in advance and the morning of pick up they tell us they don't have the size truck I reserved or a truck at all. They sent me 30 minutes (one way) out of my way to pick up 26 feet truck. This put me with an extra expense paying the movers because of the added time. We also didn't feel uncomfortable driving this large of a truck but had no choice. Why should we be burdened with paying for the extra mileage? We also did not specifically ask for the moving blankets . Is there anything you're willing to do to make this experience better. Is there anything you're willing to do to make this experience better? Traci Galloway.

Traci G. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

Very friendly staff! Very helpful and will use again in the future.

George B. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Great facility with amazing customer service. I will happily rent here again.

Bran A. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAUS L. 
Rating:
5.0

Customer did not leave a comment.

RITA E. 
Rating:
5.0

Excellent and friendly service... There really isn't anything to improve.

JULIE S. 
Rating:
5.0

Customer did not leave a comment.

BOBBY P. 
Rating:
5.0

Customer did not leave a comment.

Tabitha B. 
Rating:
5.0

Nothing awesome staff

CHRISTINA F. 
Rating:
4.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

FRANNIE V. 
Rating:
5.0

Keep up the good work!

Clint G. 
Rating:
4.0

Customer did not leave a comment.

Allen M. 
Rating:
5.0

Customer did not leave a comment.

TROY P. 
Rating:
5.0

Customer did not leave a comment.

ASHLY H. 
Rating:
5.0

Very Helpful & Friendly. Great Customer Service!

Clark F. 
No reviews have been submitted for this location.

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