Customer Reviews for RELOAD Out West Outdoors
(U-Haul Neighborhood Dealer)

89 reviews

1701 SW 4th Ave   Ontario, OR 97914

(541) 216-6384

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 216-6384

1701 SW 4th Ave
Ontario, OR 97914

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

The truck was recently returned with the AC not working, I was informed and chose to use it for my short rental and I was fine. I appreciated the service I got at this site. Thank you!

Pamela S. 
Rating:
5.0

The owner/ operator of this location was friendly, helpful and made a sale to me for the insurance- good for business. Round of applause; thanks again, y'all.

Cory M. 
Rating:
4.0

Truck ran great

Brian K. 
Rating:
5.0

Service is great 👍

James D. 
Rating:
4.0

Customer did not leave a comment.

Eliel H. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Daryl B. 
Rating:
5.0

We were told the rental would be available @ Vale Trails RV. Other then this, all was great.

CURTIS WAYNE H. 
Rating:
5.0

Very professional courteous. Thank you.

JERLEEN K. 
Rating:
5.0

Customer did not leave a comment.

Chelsea D. 
Rating:
3.0

Customer did not leave a comment.

Glen P. 
Rating:
3.0

Changed our pickup location from Boise on Friday4/22 to Ontario on Thur 4/21. Very inconvenient and had to change our plans significantly. Not sure why we were charged for three days when had the trailer for 26 hrs.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

lance G. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
1.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Friendly service

Karla H. 
Rating:
5.0

Customer did not leave a comment.

amadeo R. 
Rating:
4.0

The rep at this location did not know how the tow button functioned. It would have been nice if she could have walked me through that. But overall - very professional and kind. Truck was ready on time and she even started it for me while I was finishing the paperwork so that it would be heated and ready to go.

Kendra V. 
Rating:
5.0

We were very pleased with the entire overall process. Dave checked us in and processed everything to perfection. The truck was in fine condition, ran perfectly and it completed our task as planned. Thank you so much for being there in our community when needed!

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Fast and friendly service

jack S. 
Rating:
5.0

Customer did not leave a comment.

Cara C. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great customer service and would highly recommend I've rented threw other U haul company's and haven't had the best experience but this one was top notch and will be back in the Future.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
4.0

None at this time.

John B. 
Rating:
1.0

I absolutely will tell people NOT to go to this U-Haul location for MULTIPLE reasons. 1- Guy was rude and had an attitude the entire time when picking up U-Haul. 2- I was charged an extra $5.00 cleaning fee when the truck was cleaner than when I picked it up. Only moved cardboard boxes and there was nothing left in the truck. 3- Got a rude phonecall that my personal vehicle was not in a spot they liked it, even though it was directly in front of their business and their parking spots weren't marked, so I had to drive back in the middle of moving so I could move my vehicle over "2 spots"

Alan W. 
Rating:
1.0

Employee was rude and said he would charge $5 to sweep out 2 pieces of dust- the truck bed was cleaner than we got it. He said if you want a receipt you will have to wait in line with others checking out trucks. Horrible service . We will let people know how rude this location is.

Ronald B. 
Rating:
2.0

Customer did not leave a comment.

Tina G. 
Rating:
4.0

The owner seems like some redneck hick with a gun on his side, and had to fill out a bunch of paper work that I thought was already completed online. Luckily I had a back up address in my wallet because my phone had died and it was possible to power it up there.

Wayne F. 
Rating:
5.0

It would be nice to have a little bigger dollie.

David W. 
Rating:
1.0

Customer did not leave a comment.

Ellen G. 
Rating:
4.0

We reserved for a pickup in Boise. We had to drive an hour to Ontario. Same problem when we reserved trucks earlier in the year. Equipment is never available at the reserved location

RANDALL T. 
Rating:
5.0

Customer did not leave a comment.

Grant E. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL S. 
Rating:
3.0

Trailer was dirty inside and needed swept out before we could use it.

Dan H. 
Rating:
5.0

Customer did not leave a comment.

HEATHER M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

JACKSON PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

lonnie R. 
Rating:
1.0

Was asked to hook up the trailer myself, residual mud still inside trailer, was told being difficult for asking for a physical copy of rental contract, and general unprofessional manners

MARK G. 
Rating:
4.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

Customer did not leave a comment.

Marty W. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

phillip S. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
3.0

Customer did not leave a comment.

LAUREL M. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
4.0

Customer did not leave a comment.

Rita H. 
Rating:
4.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Great location. Great service. Everything went fine. One of my best experiences with renting U-Haul equipment. Thanks!

Matthew G. 
Rating:
5.0

Uhaul delivered the trailer to our site, we did not visit the location.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

loren W. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
1.0

Took forever to release the truck to my son, which was agreed upon by local vender! It set my move day back by almost 2 hours!! No one was happy with that! The lady my son talked to to set up a new account, however, was very nice!

Jacob T. 
Rating:
3.0

No live person on the premises until 10 a.m.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

heather M. 
Rating:
5.0

Receiving lady was Incredible. Simple, Fast & Easy, What a PRO! Knew my name when I drove up!

KELLY P. 
Rating:
5.0

Customer did not leave a comment.

heather M. 
Rating:
4.0

Customer did not leave a comment.

andrew Z. 
Rating:
3.0

This drop off was confusing it doesn't have its own entrance it shares the building with an appliance business. They did not have a uhaul personnel on site to check me in.left me feeling not very confident that I would even get credit of my drop off.

suzanne D. 
Rating:
5.0

Customer did not leave a comment.

heather M. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
1.0

Act like you actually want to be in business!

scott B. 
Rating:
4.0

Customer did not leave a comment.

REYLENE L. 
Rating:
5.0

Customer did not leave a comment.

heather M. 
Rating:
5.0

Customer did not leave a comment.

Margurite L. 
Rating:
3.0

They rented a trailer that need serious work. It had issues with the brakes grabbing randomly while driving and making a loud grinding noise almost sending me in the ditch when loaded. The brake master cylinder was leaking fluid out my whole trip.

Brian M. 
Rating:
5.0

fast friendly right on the mark

Joe R. 
Rating:
5.0

Heather was awesome to work with! She even recommended and introduced us to Shirley at Anchor Storage for our storage needs! I would recommend her location for U-Haul services any time to anyone!

Mark C. 
Rating:
3.0

Customer did not leave a comment.

Star M. 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

Customer did not leave a comment.

Hamid A. 
Rating:
5.0

Customer did not leave a comment.

pat B. 
Rating:
5.0

I can't think of anything, friendly, probably the quickest in and out service I have ever had at any u-haul location in the last 35 years.

MARIE G. 
Rating:
5.0

service was well above average- went out of her way to help

Dan E. 
Rating:
2.0

Pick up location was not open when advertised for dropping off uhaul. Manager there was somewhat argumentative when I complained about waiting 30 min. for the location to open past the posted opening time. She also said she would call to try and figure out a billing issue and she never did.

david T. 
Rating:
5.0

transaction was easy and smooth, very helpful

heather M. 
Rating:
5.0

Love this store!

Heather M. 
Rating:
1.0

My card was charged another 55+ dollars on top of the $67.80 with no receipt no email and no explanation. Not happy about that at all and will be calling the business tomorrow about why I was double charged.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

ANITA S. 
Rating:
5.0

Was new to u haul but did all she could humanly do to make it work for me

garret F. 
Rating:
3.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

The one thing I would suggest to make the whole thing better is put a sticker over the gas meter to help gauge smaller fractions than quarters

tyler R. 
No reviews have been submitted for this location.

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