Customer Reviews for Renfrew Self Storage
(U-Haul Neighborhood Dealer)

249 reviews

1558 Hwy 60   Renfrew, ON K7V3Z6

(613) 742-6787

Location Hours

  • Mon-Thur: 8:30 am - 4:30 pm
  • Fri: 8:30 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(613) 742-6787

1558 Hwy 60
Renfrew, ON K7V3Z6

Services at this Location:

Location Hours

  • Mon-Thur: 8:30 am - 4:30 pm
  • Fri: 8:30 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Everything was perfect for our first rental from this location. The rep was very professional and pleasant to deal with. She made sure we were hooked up safely before we left the lot. Our thanks to UHAUL Renfrew . Tom

TOM C. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREYMICHAEL W. 
Rating:
5.0

great customer service at this location on Highway 60 , Renfrew , Ont

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

Kristopher B. 
Rating:
5.0

No suggestions

Shane J. 
Rating:
5.0

Customer did not leave a comment.

Shiva P. 
Rating:
5.0

Customer did not leave a comment.

Dwight D. 
Rating:
4.0

When a booking is made 3 weeks in advance, commit to having the vehicle that was booked at the site it was booked at. I originally booked a 26.5 ft. in Gravenhurst, ON and ended up having to pick up 1 in Renfrew, On some 2,5 hrs. away ( NOT AT ALL IMPRESSED )

Jerry T. 
Rating:
1.0

Don't send them there.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

BERNARD T. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
3.0

Service great, located in a rural area but female employee just great, did all the work, even walked the trailer off my vehicle.

Wayne P. 
Rating:
5.0

Was nice to use this location, was a pleasure to deal with Sara

Glenn J. 
Rating:
5.0

Sara was very personable and made this rental enjoyable! My last rental at another spot in Ottawa made me stay away from U-Haul for years, but I think Sara has changed my mind! Thanks Sara, for doing a great job, and for being such a nice person!

JENNIFER Y. 
Rating:
5.0

Really great customer service. Sara was very helpful.

MICHAEL A. 
Rating:
1.0

I had a reservation which was booked weeks ago which was 5KM from my house. Due to a broken windshield wiper blade, I was forced to drive to Renfrew which is 25 miles from my original pick up location. And was forced to pay the mileage which was outrageous. And secondly, was quoted $350 for a one way (return truck to Arnprior location). So I had to drive another 35 minutes back to renfrew to drop off the truck in order to save money. Which I also spent $75 in fuel compared to $25. My original order was going to be $60 + fuel ($85). I paid over $225 with the new charge and extra fuel consumption because of a broken wiper blade. Absolutely unacceptable!!!!!!!!! Can someone call me at 16132974598 please? I believe I should get some type of credit or reimbursement.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

ADAMJOSEPHJ G. 
Rating:
1.0

Customer did not leave a comment.

ADAM W. 
Rating:
5.0

Customer did not leave a comment.

NICOLAALEXANDRA I. 
Rating:
5.0

Everything was there and available. The staff were kind and respectful. Thank-you..

KIRKA H. 
Rating:
5.0

Customer did not leave a comment.

SCOTTA M. 
Rating:
5.0

Customer did not leave a comment.

Barnaby H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHMJ D. 
Rating:
5.0

The service was outstanding. My 2nd time renting the trailer in 2 weeks. Thank you for a very fast and friendly service 🌟 ⭐ 🌟 ⭐ 🌟

ROBERT V. 
Rating:
3.0

The trailer had broken glass in it when we got it. When we dropped it off we were charged a cleaning fee. Otherwise the pick up and drop off was fairly smooth. This is the only uhaul location where the employee has hooked my trailer up for me.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

EMMA N. 
Rating:
5.0

Susan and her co-worker always do an excellent job. I have dealt with them several times. Thanks again. Jason Leckie

JASON L. 
Rating:
5.0

Perhaps provide a lock rental.

PHYLLIS M. 
Rating:
5.0

Excellent to deal with, very friendly and obliging, I would rent from this location anytime. The steering on this truck should be checked, I have drive tandem single axle trucks for a living and felt uncomfortable with the steering, it seemed to have a lot of play in it and it only had 10,000 some odd miles on it. Pete bauer

Peter B. 
Rating:
4.0

Nil to note

CHRISTIAN D. 
Rating:
4.0

Customer did not leave a comment.

KARL L. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
5.0

Customer did not leave a comment.

BARRY N. 
Rating:
5.0

Customer did not leave a comment.

Joshua Peter C. 
Rating:
5.0

There is not much that they can do to improve their service because it is outstanding. I will certainly come back again to their location, for me it is very important to be happy with the persons that I am dealing with, they are highly professional, helpful and pleasant to deal with. I highly recommend them and I have been very pleased with the excellent and well maintained equipment, it did make feel safe while driving in the highway. Keep up the excellent work!!!

JOSE E. 
Rating:
5.0

We were very pleased with the service.

BRUCE J. 
Rating:
5.0

Customer did not leave a comment.

WAYNE O. 
Rating:
5.0

No improvement needed. Great friendly and helpful service.

THOMASB W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYJ F. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Weekend staff are very helpful.Vereena was very knowledgeable and helpful.

SAM G. 
Rating:
5.0

This U-Haul Dealer in Renfrew is absolutely up front and honest in their business from start to finish. They are just out of town on the street that turns into Hwy 60 and they only advertise that address!! Both Verena and Susan went above and beyond for both the checkin and the drop off. Great equipment with brand new tires. Helpful with paperwork AND hitching/unhitching. I couldn't have hoped for better or kinder service on such short notice. They will get my business again and everyone I talk to will be pointed toward this Renfrew Dealer. Thanks so much. Nick

ROBERTNICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

BARBRAJ S. 
Rating:
3.0

the uhaul was very dusty

Mary L. 
Rating:
5.0

Hi, I would like to say my rental experience with Uhaul was fantastic!!! This isn't the first time which have all been great experiences that I rent a truck or trailer for my moves, however this experience was by far the best!. There was a hick up up at the beginning but Winnipeg Head Office was quick to respond, handled it professionally and swiftly. The 26' truck had an awesome comfortable seat, AC and cruise control. Newer truck and not problems from Manitoba to Cobden Ont. Drop off point was at Renfrew Self Storage and they (Lori) checked in with me and asked how things were. I needed to take an extra day and Lori was very accommodating, professional and very pleasant to deal with. When I dropped it off at Renfrew Self Storage it was after hours and Lori was still there, I was pleasantly surprised because it was late. Like I said my experience was fantastic and it was due to caring,professional staff and the dedication and commitment on on both ends. I would highly recommend Uhaul to my friends co-workers and anyone else who will listen. Bravo Zulu to it's dedicated staff and Uhaul. You will differently get my business again and again. Hopefully no for a while as I'm tired lol. Diane Welburn

DIANE W. 
Rating:
1.0

We dealt with 2 or 3 different employees which caused problems upon truck return because of conflicting information. I was not refunded my damage deposit even though there was no damage to the truck and it was returned with the same amount of gas in it. This was not what I expected. This was a terrible experience and because uhaul stole my money I will never use or recommend them to anyone again. I will also be posting complaints on all social media sites as well as the BBB If my deposit doesn't get refunded

Tina S. 
Rating:
5.0

Customer did not leave a comment.

MARKGEORGE D. 
Rating:
5.0

Excellent service! I was in-and-out in 20 minutes!

GEOFFREYMICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

DENISEM P. 
Rating:
5.0

i'm a repeat customer. will always use this location

KEITH A. 
Rating:
4.0

UHaul needs to improve their reservation system. It is incredibly bad.

karen B. 
Rating:
5.0

Really great service.

COLIN M. 
Rating:
5.0

The agent was friendly and helpful.

Lorne N. 
Rating:
5.0

Vehicle exhaust/muffler should have been fixed prior to giving this truck to us. Uhaul was aware of the problem prior to pick up.

Ryan E. 
Rating:
5.0

I had a truck booked at the Shawville location. I called there and talked to him. He said he was closed Saturday and wouldn't even do the mobile pick up. Dont go to the shawville location. Very bad and rude. Don't book online. It will switch locations anyway. Call and book at the location. The Renfrew location was able to help me out and get me settled! They stayed late on a Friday to get it sorted out! Great service there.

GEORGE G. 
Rating:
5.0

Initially we had contacted another Uhaul dealer in Renfrew, ON and we weren't given the time of day, no help and the guy was very short short with us. Made is seem like he didn't care if he rented to us or not. The lady at the location on highway 60 was amazing. She was very helpful and knowledgeable!! Would highly recommend this location to everyone!

ASHLEY-ANNE S. 
Rating:
5.0

Very efficient and courteous drop off. Rental experience was satisfactory.

ROBERTJOHN H. 
Rating:
5.0

The staff at this Uhaul location went above and beyond to ensure that this move went smoothly. Susan and the rest of the staff did much more than just providing us with a truck. We will be forever grateful for all of their help.

HAL B. 
Rating:
5.0

The woman who helped us was incredibly kind and prompt. We had no issues booking the equipment and she informed us of all necessary information we needed before we left.

Kenneth W. 
Rating:
4.0

Customer did not leave a comment.

MURRAYF C. 
Rating:
5.0

Susan was curtious, friendly and was very helpful. A great asset to your company.

BARRYW A. 
Rating:
5.0

Helpful & friendly

DOMINICP M. 
Rating:
5.0

Customer did not leave a comment.

CLAY D. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

The staff was very friendly and helpful

YANNICK L. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Could not have been more helpful and welcoming.

Colin M. 
Rating:
5.0

Susan at Renfrew Self Storage saved the day for us and we are so thankful for her assistance. However UHaul was not kind to us in the beginning of our move. On March 31 my son in Ottawa Matthieu Methot reserved online a 26 ft truck Reservation # 91477744 to be picked up in Renfrew at K&P Moving Supplies at 383 OBrien Road Renfrew on Friday April 30 at 3 PM The order summary says that we were to get confirmation on April 29 The afternoon came and we still had not heard anything We had 3 men hired for loading here in Renfrew and then 3 more for unloading in Ottawa. We were on the phone and spoke to many people who kept referring us on to another location. We spoke to Ottawa, Toronto, and London I finally called K and P Moving Supplies in Renfrew where the truck was supposed to be picked up. He had never heard of us and gave us the Ottawa traffic number 343-780-2031 and another UHaul location in Renfrew. There were no trucks available for us and we went into panic mode. Thankfully Susan from the UHaul on HWY 60 Renfrew Self Storage got us a truck for Saturday at 12 noon but we had to drive the empty truck back to Renfrew from Ottawa as that truck was booked for Monday morning. She saved the day. We managed to rebook our men and get the move for a 3 bedroom house done. The communication from UHaul was unacceptable and I don't know how a large company can operate in this way or don't really care. There is no indication anywhere that we had a 50/50 chance or less of getting a truck on our desired date. UHaul really let us down except for Susan...the move would not have happened with out her An apology from Uhaul management would be appreciated

ALAINJOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS B. 
Rating:
5.0

Always appreciate the service at this location

MURRAYNEIL D. 
Rating:
1.0

Had to drive 45 minutes to Renfrew on Saturday need trailer Sunday no pickup on Sunday returned Monday and was charged for 2 days because dealer not open Sunday not fair to me

REIDP G. 
Rating:
5.0

Customer did not leave a comment.

MARKL W. 
Rating:
5.0

Customer did not leave a comment.

KEITHGORDON A. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJ A. 
Rating:
5.0

Customer did not leave a comment.

JOHNL C. 
Rating:
5.0

Service is friendly and efficient, I have used this location several times and will use it again.

BURNICEL B. 
Rating:
5.0

The entire experience at this site was extremely pleasant.

Dale M. 
Rating:
5.0

Friendly cheerful and detail oriented.

WILFREDA D. 
Rating:
5.0

The woman I initially spoke with on the phone was very friendly and helpful. When I went in to pick up the van she was just as helpful. Upon returning the van, the woman who assisted me was also friendly and helpful! An excellent experience over all! :)

SARA B. 
Rating:
1.0

Got charged for insurance that I did not want. I actually specifically said I didnt want it. I checked the website before calling, I know its optional, but got charged for it anyways.

JASONGLENNRAYMON P. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Sweep out the inside of the trailer. Ensure the electrical connection is working - there was a fault in the grounding that caused the trailer running lights to no work, even though the brake lights and turn signals worked. The vehicle towing the trailer had all trailer light fuses working when pulled, and the receiver was clean.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

ANDREWJ F. 
Rating:
5.0

Customer did not leave a comment.

Nikita M. 
Rating:
5.0

Susan at this office was exceptionally helpful in arranging this rental. I would commend her for efficiency and courteous service!!!

KURTH J. 
Rating:
5.0

Customer did not leave a comment.

S-MICHAEL M. 
Rating:
5.0

Very professional and friendly

ROBERTR G. 
Rating:
5.0

Customer service was outstanding. Thanks for making our move seamless.

Liam I. 
Rating:
5.0

Customer did not leave a comment.

JANEM F. 
Rating:
5.0

Customer did not leave a comment.

joseph P. 
Rating:
5.0

Customer did not leave a comment.

TRAVISS E L. 
Rating:
4.0

Very helpful and professional representative.

M-GREGORY M. 
Rating:
5.0

Faster check in and check out

John T. 
Rating:
5.0

Very willing to help out and achieve my goal.

JOHN M. 
Rating:
5.0

Susan was great and very helpful. I would recommend her to anyone.

BARRYW A. 
Rating:
5.0

Sue was amazing! Excellent care!

Aaron B. 
No reviews have been submitted for this location.

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