My experience was great. Very friendly staff and knowledgeable. explained everything well and were helpful to attach and take off the trailer. would definitely recommend this location again. Trailer pulled well and was perfect for my need.
Rickey R
Customer Reviews for Renfrew Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Susan was amazing! She very gratefully printed off a form I needed for my upcoming road test that I couldn't print at home due to low ink. She saved me a big hassle of trying to run to buy ink or run to the library, and I was able to pass my test. Super thankful!
DAVID BThe Lady at the front Desk, extremely friendly. This will be my go to place, for now on. Thank you! Also, Tyler from the booking system, extremely helpful, proactive and friendly!
Alex MThis was the best rental experience I have ever had and any U-Haul location. Susan at Renfrew Self Storage was knowledgeable, courteous, and helpful! She is a customer service professional with a solid knowledge of the product. I will highly recommend this location to anyone interested in a rental. K.
Kelly FGreat and helpful staff. Keep doing what you're doing. 👍
SYLVAIN CRight side of car dolly only part of the lights worked. Needs new led light
KENNETH PThe service in the Renfrew location was very very good. Fast friendly.very welcome. Top notch on making sure all my needs have bin met and helping at getting a second truck fast for another small move the next day. Thank you ladies for all the help and I will recommend you to anyone I know out your way. Thank you. From Adam. Douglas to Kanata move.
THOMAS LNothing comes to mind - the service was exceptional!
CLIFFORD MVery nice friendly staff.
BRENT JThe young lady was very pleasant.
VICTOR DHighly satisfying.
DANIEL GExcellent knowledge staff
Norma SThere were two pin holes in the roof (discovered as beams of sunlight shone through into the inside of said trailer ). I discovered them when loading the trailer. So I patched them with silicon (from above ). One hole was old and previous caulking had worn off. The second hole was a fresh puncture from inside trailer outwards. Trailer was completely water tight after that.
DANIEL AGreat service
David CSue was incredibly helpful. Went above and beyond to see that we got everything we needed on time and as scheduled. Outstanding service .
Eric BNo point in reserving a unit. They just give you what ever is left. Very dissatisfied with U-Haul
DEREK MSusan was amazing. Thank you so much!
TROY ISusan was amazing, best service I have ever had anywhere! She went above and beyond to help us find a trailer on short notice and on one of the busiest weeks of the year! This was an urgent need and we are forever grateful for her assistance. Everything g from pick up to drop off went smoothly!
LINA LThe ladies were so friendly and helpful!
IAN KThe best U-Haul location! helped me out tremendously.
DAMRONG SBrittany was so helpful making sure I was set up properly and checking the lights with me.
SARAH DPicking up a golf cart. Trailer was the perfect size, good price, just what I needed. Customer service was perfect. Would not hesitate to use this location again.
Paul RNothing. It was a great experience
John KUsing a credit card for the deposit was never mentioned over the phone when I made the reservation..so it caused an inconvenience by having to go home and get the card and come back and stress that I didn’t need..plus the debit machine needs to be replaced
Leanne MI am happy the renfrew location was able to accommodate me when the original location I booked for- Eganville was closed on July 1st holiday. However, I was only told the day before that Uhaul will need to make this change and that I will need to drive to renfrew to pick it up. The pick up time was 2 hours behind schedule, also the lady was late arriving at 1015 plus the time it took to fill out the forms. I was not happy with such delays.
Mackenzie CVery friendly and helpful people.
Clint CThe trucks front end was shocking a bit. But the service was excellent.
Dustin PIt was not clear if it was a vet or U-Haul nor was it clear on where to park.
Samantha HThe staff and this location we absolutely wondeful. They were kind and funny and were very accommodating when I needed a last minute trailer rental
Calvin BProvide a mechanically sound truck instead of one that has so many issues to the point accidents were almost impossible to avoid and the engine light came on. Not only that it used 4x the amount of fuel it should have needed to do what we needed. I want compensation or a full refund for how terrible of an experience we had. We will be demanding it and if not given we will bring legal action as it literally drained all of our moving funds before we were even able to finish the move. I don’t recommend uhaul to anyone ever.
Alicia MThe attendant was kind and pleasant.
Irwin pThis was a perfect experience. Thanks so much
Brian BAll went very well
vern hNothing! Susan made the experience stress free and an easy, pleasant and uneventful day!
ROBERT LAt pickup we were able to upgrade the vehicle to a larger size that better fit our needs. Staff were very accommodating and we appreciate their help and courtesy in providing the service.
Shyrl MThe staff should know how to adjust side mirror instead of suggesting stupid way to look in your mirror. As in the first truck I couldn't adjust the mirror to my view and neither could she, we had to switch truck as its more than important to see each side of the truck for safety for me and others on the road. It's a number one safety check when you're to drive any vehicle. This needs to be improve and stop suggesting stupid way to look in the mirror.
claire wThe relatively new van I rented was not clean, but I was told that I have to bring it back clean/swept out. It had sand/dirt/gravel in it all over, even in the front where you place your feet. I swept out the back before I even put in my new clean boxes. I swept it out again after I removed my boxes. The other problem I had with the van was that Everything (all the warning labels) were written in French. It's not a bilingual piece of equipment, as everything should be, in Canada. I couldn't understand any of it. This could result in a dangerous situation! I wanted to choose "Not Applicable" as a response to Would you recommend this location to a friend? But the survey would not allow me to do so. Another glitch in the system, why would it be offered as a choice, if I'm not allowed to choose it?
Kim PWe received excellent service from Renfrew Self Storage. This was our second time using this location and we were very pleased. They went above and beyond to meet our needs. The staff there should be commended for their friendly and efficient service.
Vaughan BGet a reliable dealer in Pembroke ON. They are Not a good representative for UHaul. Your Renfrew ON dealer is excellent, but it is inconvenient for people in the Pembroke area.
Colin NNo improvements, very helpful and friendly
Liam MI booked in Pembroke but got a call the next day I had to drive to Renfrew to pick it up because Kingston location came and took my trailer in Pembroke . I was not happy but the help I got and friendliness I felt from Freddy in Renfrew was exceptional. She’s a keeper.
Ryan PSusan was wonderful. Although the location was officially closed the drop off day she happened to be there and helped us unload and disconnect the dolly.
Ken NSusan and Laurie made it easy.
Craig WFriendly, courteous staff, she was very knowlegable, and knew exactly all the info on the equipment…. Its nice to deal with someone who knows the products inside and out….. I would reccomend this business to anyone….
Mai SThe customer service was great! Susan took care of all my needs, the process was smooth and well coordinated from my U-Haul rental to my storage needs.
ASHLEYMAE HOur customer service was excellant. The staff are friendly & very helpful with all our questions. Overall we had a great experience. Thank you
Jeffrey PVery friendly and easy going. Will be back
DANNY LGreat service on the telephone, pick-up, drop-off and telephone follow-ups Thank you.
Viresh FSolar light for inside the trailer would be nice. Other than that.... very happy with uhaul and this location. Thank you!
Shawn ONothing that I can think of ... doing a good job and I will be using your services again ... thank you ...
Wayne RN/a
David G