Fantastic service is the norm at this location
Greg M
Renfrew Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Renfrew, ON K7V3Z6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Easy to find, lots of selections, easy parking, friendly and efficient staff
Scott IThere were two women working at the location who seemed to be bickering with each other about how to do the computer work, which made the experience feel a bit disorganized. Someone had called me the day before and specifically told me to arrive early because they get very busy and there would likely be a lineup. Because of that, I arrived about 30 minutes before opening and waited, but there ended up being no lineup at all. The truck itself was also not in very good mechanical condition. It had significant shaking while driving and appeared to have oil leaks. The interior was mostly clean, although the cup holders looked like they hadn’t been cleaned in a very long time. Another frustrating part was the booking and pricing. I originally booked online at a different location because the website showed the truck as available there. I was later called and told I would have to pick it up at this location instead. On top of that, I was quoted just over $50 when I booked online, but ultimately ended up paying over $100. Overall, the experience wasn’t terrible, but between the location change, unexpected price difference, condition of the truck, and disorganization at pickup, it definitely could have been better.
Jonathon HSusan was amazing! She had the Truck and Trailer connected and ready to go when I got there. She was very accommodating, kind and professional. Highly recommend using this place even if you have to drive an hour to get there.
Wes CGreat friendly customer service. Rental was newer and ran great and was very clean.
Bruce L