Susan at Renfrew Self Storage saved the day for us and we are so thankful for her assistance. However UHaul was not kind to us in the beginning of our move. On March 31 my son in Ottawa Matthieu Methot reserved online a 26 ft truck Reservation # 91477744 to be picked up in Renfrew at K&P Moving Supplies at 383 OBrien Road Renfrew on Friday April 30 at 3 PM The order summary says that we were to get confirmation on April 29 The afternoon came and we still had not heard anything We had 3 men hired for loading here in Renfrew and then 3 more for unloading in Ottawa. We were on the phone and spoke to many people who kept referring us on to another location. We spoke to Ottawa, Toronto, and London I finally called K and P Moving Supplies in Renfrew where the truck was supposed to be picked up. He had never heard of us and gave us the Ottawa traffic number 343-780-2031 and another UHaul location in Renfrew. There were no trucks available for us and we went into panic mode. Thankfully Susan from the UHaul on HWY 60 Renfrew Self Storage got us a truck for Saturday at 12 noon but we had to drive the empty truck back to Renfrew from Ottawa as that truck was booked for Monday morning. She saved the day. We managed to rebook our men and get the move for a 3 bedroom house done. The communication from UHaul was unacceptable and I don't know how a large company can operate in this way or don't really care. There is no indication anywhere that we had a 50/50 chance or less of getting a truck on our desired date. UHaul really let us down except for Susan...the move would not have happened with out her An apology from Uhaul management would be appreciatedALAINJOSEPH M.
Moving Truck Rental in Renfrew, ON at Renfrew Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Renfrew, ON K7V3Z6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Always appreciate the service at this locationMURRAYNEIL D.
Had to drive 45 minutes to Renfrew on Saturday need trailer Sunday no pickup on Sunday returned Monday and was charged for 2 days because dealer not open Sunday not fair to meREIDP G.
Service is friendly and efficient, I have used this location several times and will use it again.BURNICEL B.
The entire experience at this site was extremely pleasant.Dale M.
Friendly cheerful and detail oriented.WILFREDA D.
The woman I initially spoke with on the phone was very friendly and helpful. When I went in to pick up the van she was just as helpful. Upon returning the van, the woman who assisted me was also friendly and helpful! An excellent experience over all! :)SARA B.
Got charged for insurance that I did not want. I actually specifically said I didnt want it. I checked the website before calling, I know its optional, but got charged for it anyways.JASONGLENNRAYMON P.
Sweep out the inside of the trailer. Ensure the electrical connection is working - there was a fault in the grounding that caused the trailer running lights to no work, even though the brake lights and turn signals worked. The vehicle towing the trailer had all trailer light fuses working when pulled, and the receiver was clean.Jordan H.
Susan at this office was exceptionally helpful in arranging this rental. I would commend her for efficiency and courteous service!!!KURTH J.
Very professional and friendlyROBERTR G.
Customer service was outstanding. Thanks for making our move seamless.Liam I.
Very helpful and professional representative.M-GREGORY M.
Faster check in and check outJohn T.
Very willing to help out and achieve my goal.JOHN M.
Susan was great and very helpful. I would recommend her to anyone.BARRYW A.
Sue was amazing! Excellent care!Aaron B.
Susan, the Service Representative was excellent. She was friendly, accommodating and timely in her response to me. She made me feel confident that there weren't going to be any issues in picking the trailer up at her location. Wonderful job.GLENSTUART H.
I rate this Renfrew location as great, however the Arnprior location was awful! I had reserved my 6x12 trailer a month ahead to be sure I had that particular trailer for my mother's move. I get a phone call from UHaul 2 nights before my reservation stating that They will not have my trailer at my desired location. Uhaul gave me no compensation whatsoever even though now I had to drive an extra 25 min each way to pick up the trailer in Renfrew. I said not much point making a reservation. Bottom line when I called Arnprior location to see if there was a mistake from the corporate, they said no and there wa nothing they could do. Awful Uhaul experience !eddie M.
Everything was great. The ladies were very helpful, professional and knowledgeableMaryanne L.
Susan was awesomeWes P.
The staff member that served us was amazing , gray sense of humour and very helpful. Nothing to improve as far as customer service.scott H.
Little pricey to go into Ottawa and back no stops.Roger B.
Awesome people to deal withMRMICHELLE C.
She was very friendly to talk to and explained everything properly, gave me the exact prices for the rental. Would recommend this place.Marcel K.