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Andrew W
Customer Reviews for Renfrew Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Susan was wonderful. Although the location was officially closed the drop off day she happened to be there and helped us unload and disconnect the dolly.
Ken NSusan and Laurie made it easy.
Craig WFriendly, courteous staff, she was very knowlegable, and knew exactly all the info on the equipment…. Its nice to deal with someone who knows the products inside and out….. I would reccomend this business to anyone….
Mai SThe customer service was great! Susan took care of all my needs, the process was smooth and well coordinated from my U-Haul rental to my storage needs.
ASHLEYMAE HOur customer service was excellant. The staff are friendly & very helpful with all our questions. Overall we had a great experience. Thank you
Jeffrey PVery friendly and easy going. Will be back
DANNY LGreat service on the telephone, pick-up, drop-off and telephone follow-ups Thank you.
Viresh FSolar light for inside the trailer would be nice. Other than that.... very happy with uhaul and this location. Thank you!
Shawn ONothing that I can think of ... doing a good job and I will be using your services again ... thank you ...
Wayne RN/a
David GSusan was a pleasure to deal with. She was helpful and accommodating. I recommend this location.
Ken NSusan was very helpful
Steven FSusan went above and beyond and even waited for me on a Saturday night to help me unhook the trailer.
Vanessa GExcellent care and support from Susan and the staff
Katherine RSusan is the best. Friendly,knowledgeable, and very efficient. Would recommend her to anyone.
BARRY WAlways fast and helpful!
MIKE Aexcellent experence
Brian MVery helpful and courteous as well.
Robert CEasy to get to and always has what we need.
Christine JExcellent customer service for drop off.
Paul MThe person we dealt with wasn't 100% polite. Granted, we didn't have the information in the application correct. But you can't call a customer 'an idiot'. Other than this one situation, we are very happy with this location. They always have what we need and they are usually very flexible and accommodating.
Christine JThe person we dealt with was not 100% polite. Granted, we didn't have the information correct in the application. But you can't call a customer 'an idiot'. Other than this one situation, we are very happy with this location. They always have what we need, the people are usually flexible and accommodating.
Christine J100% diferent from the pick up point.
mike lNothing !! They were very helpful and informative
Kevin GExcellent service.if its 5 star i will give 6 star.very well maintained
mohammad qGreat customer service.
Auralee BSusan is knowledgeable and quite helpful when renting and hooking up the trailer. She made sure I was aware of how to properly close the doors and secure them. She explained the breaking system and checked all lights functioning. The trailer was perfect for my move and was in excellent condition and clean. I look forward to renting equipment from her in the near future.
Gordon GVery pleasant and very helpful.I would definitely recommend this location of business.
Bob MAwesome people. Service above and beyond. Highly recommend!
Jill Bno improvements needed
Peter YService very good and personnel very helpful!
mike sVery friendly a clean happy atmosphere
David GSusan was awesome to deal with! Because I got redirected at the last minute from my initial pick up location and had to drive 140 kilometers out of my, she agreed to stay open 3 hours later than normal on a Friday night !! This kind of customer service is hard to find these days and I really appreciated it !
Kevin MGreat service! Very accommodating and friendly service. Will be back to this location for all my Uhaul needs! Thank you!!
Michael CUhaul moved our original pick up to this location. It was one hour from our destination. This meant we had a 2 hour drive on top of the 4 hours we needed to get get home. We arranged a train ride to Fallowfield from Toronto which made us very late leaving Ottawa. 2 hours later than plan. We would have paid extra to have the truck in the original location if we knew. This was highly inconvenient coming from Toronto.
Kimberley HKeep on doing what you are doing. Stay awesome.
Leighton BThe lady was most pleasant and knowledgeable. To be honest. Don’t try to improve this location, copy it. Thx.
Daniel FNothing to Improve on at this location. Everything was excellent.
Shawna BTrailer jack was left in discussed location as business was closed upon returning the trailer. Much appreciated.
Yvon Gthe office space is very cluttered and disorganized not very welcoming, may tidy up the clutter
Joan BThe staff was awesome
Andrea Cthe truck was not as I clean I would have liked. The windshield wiper blades were in very poor shape for winter driving...the service was excellent though if I had tried the wipers before I left I would have went in and said something
Tina DSue was extremely helpful and I am very happy with her attitude and attention to make my move as easy as possible Kudos to Sue I will definitely see her again 😁🤙
richard mWipers are getting old
Christophe STerry was great to deal with
Susan D