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RICHARD N
Customer Reviews for Renfrew Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I love the Renfrew Self Storage location. The staff are super friendly, beyond helpful and provide a fantastic experience from start to finish. Out of all the Uhaul locations I've visited over the years, either for my self or with friends and family, this one is the best.
DEVON WSusan is an excellent salesperson!
DAWSON LExcellent experience with the person on site.
JEFFREY PNo improvements needed. Staff are very helpful and knowledgeable and helpful ⭐️⭐️⭐️⭐️⭐️
OWEN DThe service was so great that I can’t think of anything to suggest. Maybe faster internet to speed bill processing, but that is no big deal. Service was wonderful.
JANICE FIt would be nice if someone was around on Saturday to welcome us back from our trip!
Denis RI had initially rented a 9 foot cargo van and unfortunately my vehicle was changed to the 10 foot box truck the day before pick up. This was a little bit frustrating and inconvenient as I had booked the van to use for a Class F license road test. The unexpected switch from a smaller vehicle to a larger vehicle added a little more stress to the experience, but it worked out in the end. Self-pickup and drop off was quick and easy. Vehicle was clean, well maintained and handled well. My only advice would be to give future customers earlier notice of a change of vehicle so other arrangements can be made if needed. Other than that, no complaints.
Meagan DThe people at this location were outstanding, however, the uhaul check out electronic system was not working correctly. Eventually after a few support phone calls a work around was found. The checkout process set us back almost 1 1/2 hours!
Donald HBetter windshield wipers would be an asset to driving the vehicles (all season wipers or seasonal wipers
STEVEN TWe liv in Northern Canada. You NEED winter tires.
JOSEPH MPassenger side Windshield wiper was missing. Had to call road side assistance to replace windshield wiper.
SHARJEEL KJust to be informed I was not limited to the 6 hours I thought I needed, that I could have had it for longer. This was my first time renting a U-Haul
CATHERINE WI dropped the truck off after hours so did not interact with anybody at the drop spot.
RICHARD AGreat customer service!
karen oSusan was amazing. Her customer skills are impeccable. Moving can be such a stressful time and Susan took the time to help me with everything I needed. What a asset to your organization. Thank you Susan
MITCHELL JHave rented a few car haulers in the past. This was definitely the most simple and pain free experience. Quick to help out, best customer service I have seen and well maintained equipment. 10/10 would recommend
Andrew EIt was an all-around excellent experience. I would not hesitate to use this service again in the future. I will also highly recommend this outlet to friends or family needing to do business in that area,
STEPHAN GSusan at the Renfrew location was simply AMAZING! I should have booked my reservation through her in the 1st place. My initial booking was done through the Pembroke, ON branches (same family) The level of customer care is just not present at the Pembroke locations, which I was expecting. I had to rearrange my entire move schedule because Pembroke dropped items from my reservation without telling me, and never answered their phone. I decided to drop in at the Renfrew, on location last minute. I explained my dilemma to Sue, who quickly made the arrangements that I was needing weeks prior to my move day. She saved my day and also the previousky planned weekend of moving from Pembroke to Ottawa. My hats of to you Susan. I am very grateful for your professional and extremely friendly customer service. During my visit with you, I felt as if I was family! You're an amazing person, and as I mentioned to you on Thursday... if I could rate you at 100 starts out of 10, I certainly would not hesitate to do so. Best regards, Dan Grant
DANIEL GThe woman in the office who served me was excellent!!
BRADY WMy experience was great. Very friendly staff and knowledgeable. explained everything well and were helpful to attach and take off the trailer. would definitely recommend this location again. Trailer pulled well and was perfect for my need.
Rickey RSusan was amazing! She very gratefully printed off a form I needed for my upcoming road test that I couldn't print at home due to low ink. She saved me a big hassle of trying to run to buy ink or run to the library, and I was able to pass my test. Super thankful!
DAVID BThe Lady at the front Desk, extremely friendly. This will be my go to place, for now on. Thank you! Also, Tyler from the booking system, extremely helpful, proactive and friendly!
Alex MThis was the best rental experience I have ever had and any U-Haul location. Susan at Renfrew Self Storage was knowledgeable, courteous, and helpful! She is a customer service professional with a solid knowledge of the product. I will highly recommend this location to anyone interested in a rental. K.
Kelly FGreat and helpful staff. Keep doing what you're doing. 👍
SYLVAIN CRight side of car dolly only part of the lights worked. Needs new led light
KENNETH PThe service in the Renfrew location was very very good. Fast friendly.very welcome. Top notch on making sure all my needs have bin met and helping at getting a second truck fast for another small move the next day. Thank you ladies for all the help and I will recommend you to anyone I know out your way. Thank you. From Adam. Douglas to Kanata move.
THOMAS LNothing comes to mind - the service was exceptional!
CLIFFORD MVery nice friendly staff.
BRENT JThe young lady was very pleasant.
VICTOR DHighly satisfying.
DANIEL GExcellent knowledge staff
Norma SThere were two pin holes in the roof (discovered as beams of sunlight shone through into the inside of said trailer ). I discovered them when loading the trailer. So I patched them with silicon (from above ). One hole was old and previous caulking had worn off. The second hole was a fresh puncture from inside trailer outwards. Trailer was completely water tight after that.
DANIEL AGreat service
David CSue was incredibly helpful. Went above and beyond to see that we got everything we needed on time and as scheduled. Outstanding service .
Eric BNo point in reserving a unit. They just give you what ever is left. Very dissatisfied with U-Haul
DEREK MSusan was amazing. Thank you so much!
TROY ISusan was amazing, best service I have ever had anywhere! She went above and beyond to help us find a trailer on short notice and on one of the busiest weeks of the year! This was an urgent need and we are forever grateful for her assistance. Everything g from pick up to drop off went smoothly!
LINA LThe ladies were so friendly and helpful!
IAN KThe best U-Haul location! helped me out tremendously.
DAMRONG SBrittany was so helpful making sure I was set up properly and checking the lights with me.
SARAH DPicking up a golf cart. Trailer was the perfect size, good price, just what I needed. Customer service was perfect. Would not hesitate to use this location again.
Paul RNothing. It was a great experience
John KUsing a credit card for the deposit was never mentioned over the phone when I made the reservation..so it caused an inconvenience by having to go home and get the card and come back and stress that I didn’t need..plus the debit machine needs to be replaced
Leanne MI am happy the renfrew location was able to accommodate me when the original location I booked for- Eganville was closed on July 1st holiday. However, I was only told the day before that Uhaul will need to make this change and that I will need to drive to renfrew to pick it up. The pick up time was 2 hours behind schedule, also the lady was late arriving at 1015 plus the time it took to fill out the forms. I was not happy with such delays.
Mackenzie CVery friendly and helpful people.
Clint CThe trucks front end was shocking a bit. But the service was excellent.
Dustin PIt was not clear if it was a vet or U-Haul nor was it clear on where to park.
Samantha HThe staff and this location we absolutely wondeful. They were kind and funny and were very accommodating when I needed a last minute trailer rental
Calvin BProvide a mechanically sound truck instead of one that has so many issues to the point accidents were almost impossible to avoid and the engine light came on. Not only that it used 4x the amount of fuel it should have needed to do what we needed. I want compensation or a full refund for how terrible of an experience we had. We will be demanding it and if not given we will bring legal action as it literally drained all of our moving funds before we were even able to finish the move. I don’t recommend uhaul to anyone ever.
Alicia MThe attendant was kind and pleasant.
Irwin pThis was a perfect experience. Thanks so much
Brian BAll went very well
vern hNothing! Susan made the experience stress free and an easy, pleasant and uneventful day!
ROBERT LAt pickup we were able to upgrade the vehicle to a larger size that better fit our needs. Staff were very accommodating and we appreciate their help and courtesy in providing the service.
Shyrl M