The "yard" out in front of the office is very crowded, difficult to pull in. The equipment was across the street and it's a 1 way requiring us to go around the block to get there. We didn't know we picked up the equipment across the street from the office.Leandra R.
Customer Reviews for Rent A Wreck
(U-Haul Neighborhood Dealer)
Billings, MT 59101
Services at this Location:
- Mon-Sat: 7 am - 6 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LeAnne G.
Customer did not leave a comment.Joshua L.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.VIRGIL G.
Junky location but good people.Charlie J.
The U-Haul pick up truck I rented was not clean from the inside and the people works there are not so kind/nice. No greeting customer Like others U-Haul places. Being 30 minutes late I get charged for another 24 hours. They said if your 1 minute late U-Haul will charge you for another 24 hour. Whenever I'm traveling through in the near future I won't be using their services anymore. I hate to say Maybe if your white you get treated better.Rosita T.
Better telephone skills.Jeffery H.
They don't open until 8am, they didn't actually open until 8:30 on the say if my pickup and we're very unorganized. Truck was extremely dirty and not taken care of.Jason P.
Customer did not leave a comment.VIRGIL G.
Customer did not leave a comment.Chad M.
I rented an auto transport. When I showed up there wasn't one available. One had a jack problem and the other was rented out that morning to a walk-in customer regardless of my reservation and the broken one. They arranged for a one way rental from Rapid City back to Billings. It cost me $100 more dollars. I am still pissed!Kevin O.
Customer did not leave a comment.phillip L.
Customer did not leave a comment.CHARLES P.
I called to book my uhaul from main street in Billings yet everyone was giving me the run around that I called the wrong location when I went to pick it up. I confirmed when I booked it was the main street location, and then I called to confirm my pickup 3 days before, they also confirmed it was main street. But I realized someone (or multiple) is lying to me. I never had to go through a phone tree to get ahold of anyone when I booked my reservation which is what I had to do when I called the place where my reservation was changed too. Even my phone records show me calling the Main Street location. I'm extremely disappointed at the amount of lying within the company to cover there butt and send me all around the city trying to get my uhaul. They wouldn't even have someone drive it up to meet me, saying it was my issue. Would highly discourage anyone renting from uhaul in Billings.Krista C.
Customer did not leave a comment.Wesley W.
The gas gage stated 3/4 full, but it was only at half. The cab had gum and pet hair. I removed the gum and vacuumed. Also the cargo bay had quite a bit of dirt, so I swept it before returning. Could not print a invoice for me on returning van.HEIDI C.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.Jamie P.
Customer did not leave a comment.joyce P.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.Shawn W.
Great service every timePaul M.
Great service every timePaul M.
Extremely nice and helpful, I highly recommend these folks to deal with. Just Super!Linda B.
Great folks to deal with! Highly recommended as staff is friendly and helpful.Linda B.
Customer did not leave a comment.danny H.
Customer did not leave a comment.danny H.
The gas cap was left open. There were no signs so it was difficult to find the location.Alison W.
These guys were awesome, but the real help came from a gal named Karen at roadside assistance. When the trailer needed replaced she was on the ball and got me back on the road so I was still able to get home from my trip the day I wanted toKen W.
Customer did not leave a comment.RAY M.
Check engine light was on, check fuel cap was on, completely on empty at pickupâ€¦ ordered and paid for 2 dolly's and never even got one even after double checking with the guy who cashed me out assuring it was in there. Returned it and told the lady I never got the dollys and she says no problem I'll take care of it. Get the receipt emailed and got charged for 2 dollys and had to sit on the phone for 30 minutes to fix it. Trash and an old burrito in the center console🤣 clearly they never checked the truck I got before renting it back out.Jessica H.
Customer did not leave a comment.Lori E.
Keep continuing the good friendly serviceEthan M.
Great service every time!Danny H.
Truck had a bad shake and transmission noise. We started at another location. Sent to another. No one ways available, had to drive 230 extra miles at 79 cents per mile in a lousy truck. We will never use you again. We have another truck needed and we will use enterprise next time.DANIEL L.
Customer did not leave a comment.Jenna M.
Was 10 minutes late opening, delaying my pickup time, tried to drop off Sunday since the internet and the sign on the door said they would be open, they were not. Two days after drop off I saw they had added $25 to my card. I called and first they tried and say it was for the insurance, it was not and insurance was only $16 on this trailer. Then they tried and argue it was because I was 2 1/2 hours past my 48 hour rental time. I informed them that I had sent a email from work a few minutes after I dropped off trailer and could prove I had dropped on time. They finally took charge off but I feel like they were trying to scam me. Horrible experience will definitely choose another rental business for any future needs.Michael C.
There was no one in the office when we arrived to return the vehicle. I went back into the shop area where they repair vehicles, and found someone who was willing to accept the keys but they did no inspection, or even care to look at my paperwork.DANNY G.
Very nice and helpfulMark A.
Customer did not leave a comment.SILAS C.
Customer did not leave a comment.SUSAN W.
The vehicle was well cleaned, and did the job perfectly. Hitch N Haul made it super easy to get on the road quickly, and fully explained every detail for us. Thanks!Robbie C.
Customer did not leave a comment.Larry K.
These folks are real profesional at this location!Ronald T.
Customer did not leave a comment.Katherine C.
The inside of the cargo area was absolutely filthy! 1/2inch or more of dust through the whole thing. There was undeclared damage to the truck and the cab was only marginally clean.Mandi F.
Everything is great fast and easy no problemsAmber E.
Inspect the vehicle before sending it out to make sure it's road worthyJacob M.
Everything was great, I don't see anything to improve on. Check in and check out was quick and easy. Vehicle was clean and ready.timothy M.
Customer did not leave a comment.Richard S.
The whole experience was terrible I will never rent a U-Haul again in my life ended up charging me twice as much as they originally quoted me cuz they got their miles wrong told them we needed 2,000 miles one way but had to bring the truck back so obviously that's going to put another 2,000 miles on it tried calling them tried calling corporate and get you nowhere waste of time save your money on mileage go to Penske a little more per day but I'm unlimited mileage and a whole lot better customer service like I said never again will I ever rent U-HaulJudd S.
Customer did not leave a comment.Franklin F.
My review from yesterday was a mistake always great to do service with these guys great service always a good clean truckPaul M.
Great service everytimePaul M.
Customer did not leave a comment.Jeanne W.
Overall excellent experience. Customer service is outstanding. Could not have made moving any easier.Andrea A.
Customer service needs to be improved!Glennda M.
Customer did not leave a comment.Shane S.
The personnel at Rent a Wreck were very friendly and went above and beyond to make the experience safe and efficient. I believe a man named Danny helped me and was quick to answer questions and explain how everything worked with the trailer. Additionally, a Uhaul representative was there (perhaps named Kyle? Not sure) who assisted me in making sure my tire pressure was correct for the load I was hauling, and personally inflated each tire as needed.. Overall it was was a fantastic experience.Tiffany F.
Great serviceEdward S.
Customer did not leave a comment.Leanne G.
You all were pleasant to work with. Even when I changed my mind to a larger unit. There were people available to help out even when I returned the trailer at 8:15 pm. I was so grateful to see the wrecker pull up towing a car at the same time. I was able to let him know I returned the trailer. He replied with a smile, "thank you and I'll move it from the middle of the lot." I couldn't back it into a spot amid other trailers.Holly L.
1). Unfortunately I got a flat tire and there was no special tool kit to remove the spare tire. The kit was missing from behind the passenger seat. 2). I was quoted a price of $317 over the phone, but then with extra fees, etc. the price was actually more like $420 when I picked it up. 3). I was told to return the truck with 1/4 tank of gas and I would get a $35 credit. This seemed a little weird since the tank was on empty when I picked it up. Furthermore, when I asked for clarification "does that mean if I bring it back with more than 1/4 tank that will be fine?" the guy said no it needs to be at 1/4 tank (again weird but OK). When I returned the truck, and asked about getting my return, the lady said she'd have to check in the vehicle and as long as it had a 1/4 tank, I'd get the credit later (hmmmm). I'm just hoping that happens. 4). When I took the flat tire in for repair the shop that did the work told me there was already another patch in the tire. Does the tire work? Yes. Do I think Rent-a-Wreck should put a new tire on there - Yes! It now has 2 patches in the same tire. 5). I called Uhaul's helpline 1800gouhaul and the gal there said I could submit the receipt (for fixing the flat) for consideration of repayment. I'm hoping Uhaul will come through on this too. In the end, I'm thankful that Rent-a-Wreck Uhaul got me out of a pickle as my car had broken down on a cross country trip to Western Montana that I've been planning for more than a year. I just wish I would have been notified of the hidden fees, the gas tank would have been left at the same level I was expected to leave it, and the fuel credit would be instant while I was still there vs hoping it happens later. Sincerely, Wade Hinson Roseau, MNWADE H.
They were extremely helpful. There was confusion as to the length of the rental trailer, but they made it right. A wonderful place to do business with. I would go back to them again should I need another rental.Dianne H.
Customer did not leave a comment.GERALDO M.
Customer did not leave a comment.Alphonsus V.
This is a phenomenal uhaul location. They work with you to make sure you have a great experience. I highly recommend this location.BRADLEY MATTHEW B.
The boss handled us quickly and efficiently. "Found a way"... for us! Another location drew a bleak situation for us getting a truck, but these folks made it happen!Brian C.
Customer did not leave a comment.Penni P.
Customer did not leave a comment.Guy L.
Although the gentleman inspecting the truck was professional, he was very cold. I told him if my experience both with the truck and in losing my wallet (which was found at a hotel and being returned via mail) and that I had just received replacement of my Discover Card. He then said that the credit card he had on file was no longer valid. Duh! Lost wallet = cancellation of card. I used my Discover and he said it was invalid. He made me feel like I was trying to get away with something. After speaking with a Discover Rep. it turned out his cc machine was causing the problem. Finally it was done correctly. DON'T EVER WANT TO FEEL LIKE THAT AGAIN!Diane M.
No problems, friendly serviceErney E.
Customer did not leave a comment.John M.
Customer did not leave a comment.Tristan B.
Customer did not leave a comment.Terry S.
Actually go out and check you see that it is clean.RODNEY L.
Customer did not leave a comment.Larry D.
Customer did not leave a comment.steve M.
I really appreciate the service provided by these guys. I would recommend using them again. Thank you !!!!Melvin H.
With the car dolly and towing a rear wheel drive in neutral I broke the transmission and they said it would be fine. Now I have a $2500 bill to fix the problemAlan P.
Customer did not leave a comment.brian B.
Had to many vehicles and very unorganized bad locationJohn W.
Sweep out the trailer!Jennifer K.
Customer did not leave a comment.KIMBERLY T.
they're very helpful and made renting very easyChristopher C.
Customer did not leave a comment.RUSSELL M.
Customer did not leave a comment.Danny H.
I think I was accidentally overcharged for fuel use. Employees were helpful however.Eric S.
UHaul changed the pick-up location on the day of pick-up. This was done after my request to change the day had been ignored. The new location was a gas station with an attendant that had no interest in helping me. After trying to call U-Haul and being put on hold multiple times for 20-25 minutes I went to the original pick-up location. They were kind enough to help me. Then, after being totally ignored when calling U-Haul for help, they started texting and calling me to ask when the trailer would be returned... FU.Stanly W.
We weren't satisfied with the truck as it did not meet the requirements. Plus there were many hidden fees and costs, we ended paying a lot more. We ended up returning the truck earlier than intended.Gregory A.
Customer did not leave a comment.Barry W.
Customer service was great! Thank you so much!Eric G.
Customer did not leave a comment.Steve H.
Send representative to greet me when dropping off truckJames D.
It was a pleasant and fast experience. Probably the quickest I've gotten equipment from U-Haul.BARRY B.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Jeffrey W.
Auto transport was clean and seemed well maintained but when I got on the highway trailer shuttered and vibrated like it had a bent wheel(s) or out of balance wheel. Made the tow vehicle shake. Was not comfortable.Martin W.