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CHARLES H
Customer Reviews for Rent It Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rent It Center in Monroe WI is a great U-Haul operation. They are professional, friendly, totally reliable, and a pleasure to deal with.
BARRY LThe owner was very nice.
VALERIE EThere was not any personnel there, however N/A was not an option.
Kristina PGood people
MATTHEW MEverything went very well!!!
KENNETH FMonroe needs to be linked to Madison not freeport. Any one moving from north of monroe to monroe cant use the monroe office to rent from Verona road… you need the rethink your circles of coverage.
BETTY GI originally ordered a smaller truck and it wasn’t available for the time I had it rented for.I was then upsold for a larger truck that I was supposed to get the price for the smaller truck which didn’t happen . Overall experience was fine otherwise .
Justin WGreat service
STEPHEN MDan was a great help. Thank you.
Beth BMake sure the box compartment is swept out and free of debris.
JOHN BGreat location
SCOTT OBe open when you are suppose to. Have equipment available that is on the order. Document the fuel level correctly as I was charged an additional fee for fuel when I returned it. I was told to go rent my equipment I needed elsewhere as the staff was too busy enjoying cheese days (festival).
Rachel SThe interior was still kinda dirty and the outside was full of bugs as was the window.
BRANDON RNothing
TINA SThanks for the gravel we swept out of one trailer. 😊
RICHARD HThe truck was very noisy, but performed the job I needed for local moving.
TOMMY MExperience was great. Easy pick up and return. Would recommend them to anyone.
ROBERT HInside of truck cab was not clean. Floor had (maybe) dog hair an empty soda can and the cup holder and floor both had something, (maybe soda) spilled.
Leonard SYou made my move worry free and hassle free. I have used you in the past and will again if needed. Thank you!
Leah SThe place was closed when we dropped off the truck and trailer. We didn't see anyone. It was easy to find and the parking lot clean.
Mike WJunky looking building with tattered towels as curtains. Parking was incredibly limited. Website said they were open, but no one was there to help us.
Jacob GGood experience for a day rental of a 10 foot truck. The only problem was some computer problems at the front desk at 7:45 am that slowed the rental process down an extra five to ten minutes.
Joe SWe rented 2 U-HAULS (too much stuff!) is so nice to be able to rent U-Haul locally. Brian was great to work with. Highly recommend!
mike mThe Mobile Pick Up does NOT work. It didn't work at pick up, or drop off. That is not the fault of the local franchise, that is a UHaul problem. The local franchise gets a 4 star, UHaul gets a 1 star. ** I didn't deal with any personnel as they were closed when I completed the drop off, but your survey wouldn't let me select Not Applicable.
Scott HThank you.
Yanet ABrandon was awesome. We needed a truck over a Sunday and he worked with us to make it happen.
marjorie wPick-Up location was way out of my area. But service representative was very helpful
JOSE DThe person I dealt with was personable and friendly and helpful, had much better service than I was expecting. Would recommend and use this draler again. Thanks, Richard Schilf
Richard SNo improvements are needed at this location.
TIMOTHY BDid a great job on short notice request Very good value and he was super bice to work with. Very polite.
mark wEvryting is good thank you
esther bNone. Excellent experience!
Thomas CI had a lot of problems with the app working efficiently when I went to check the trailer in when returned. It was very frustrating to stand around in the cold taking pictures and waiting 10 minutes for the app to process.
Brenda SThe truck needs a step side. I had to use a step stool to get in. Because I have bad knees
gale sWe’re short people and putting the keys in the top lock box was a real problem. We had to find several pieces of wood and bricks to make it high enough so we could get the keys otherwise ok!
Darlyne SBeing a returning customer, I have always had a great experience with Rent it Center. Very helpful and friendly staff. Easy location to find. I would highly recommend.
Josh PStraps were broke.
jacob WGreat service and very helpful hooking up and unhooking. Would definitely use this location again
richard tLocations were fine, however within 12 hours of my pickup, I was told the truck I rented and told was reserved was no longer available. In order to get that truck size, I was asked to drive 45 minutes to Racine. Really? Is that customer service?
Glenn KBrandon is great to work with.
Martin AThe gentlemen at the counter was incredibly helpful and friendly. Our interactions were brief but helped make the process of our move an easy one.
amy dI will rent from the Rent It Center in Monroe again. Got all the help I needed, and really clear information on billing and expectations. Thanks!
Byron DMy only complaint is they did not check the lights on the trailer. I had to stop and check them myself.
Tony KFast and easy
WADE FReally good place to rent through
daniel cI chose self-registration because the store closed before I was ready to pick up. My only complaint was the U-Haul app itself; I was forced to enter most of the information twice and, though I had a good cell signal, the system took a very long time to proceed from page to page... I understand that the process needs to be rigorous, but in contrast, the app has to be streamlined.
Alfredo JWell, you can stop being so greedy. My reservation began as a truck rental. My usual place is Sather's in Orfordville. He was closed for the weekend, I get that. So, the next closest place your local office wanted to send me was in Beloit. Just picking up and dropping the truck off would have added at least an extra $60 to my rental on the extra miles, as the move was between Evansville and Brodhead making Beloit way out the way. I asked if those miles could be waived and I was told no. The guy at the Monroe location seemed dumbfounded when I told him that. So, that started my B.S. process of trying to get a trailer. Couldn't get the one I wanted so I settled. Ended up with what I had. And, This place had two trucks the size I was looking for with no reservations waiting. And, the guy said the extra miles should have been waived. Apparently it is an issue btween 'corporate' and 'contracted' facilities. So, since U-Haul wants to play games with what they are willing to book, as a customer, we get shafted. In the future, I think it will be time to get re-familiar with Hertz or Penske. What a crock this whole thing turned out to be. And, no, the trailer was dirty as hell. I had to sweep the shit out of it before I could start putting my stuff into it.
Robert HHad originally set up a rental from CGM sales, being they had a 26' available. Was unable to get key for that unit, some mix up on CGM sales part. Was only able to get 15' unit which was down the street at Rent-it-Center. Which was better then nothing but ended up leaving behind a sectional couch and entertainment center. Now will have to find not only a truck to move them BUT the time. Was given a $50 credit for our "trouble" which seems pitiful.
Marty DNot sure what happened but the service light came on the day after I took it home to get ready for my move, but didn't have any issues. I noted this upon my return. Always good to take extra insurance just in case. But this location has always done a great job 👏.
Kimberly KInstall tongue jacks on your enclosed trailers! There are many customers with bad backs, like myself.
John MDoing just fine the way it is right now..
Renee FGreat service
Roger SWonderful person to do business with. Very accommodating!
JANICE RBrandon went above and beyond in helping me with a trailer rental! Highly recommend his location and services!! Not only did he save me from having to make a 2 hr commute just to pick up a trailer size I thought I needed, he set me up with a different size trailer that was here local that worked out more than perfect!! So grateful - thank you again. Brandon!
Jennifer MExcellent service
Gregory A