Customer Reviews for Rental Stop & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rental Stop & Storage

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Christine S. on

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Lee B. on

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Dan is awesome! I’ve rented 4-5 Uhauls with him, and it’s ALWAYS been a most pleasant experience. Thank you Dan for always going that extra mile! Lee Bishop

ROGER H. on

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David P. on

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Dan McGlamery was most helpful and professional. A true customer service man. He went out of his way to assist and he could not have been nicer. He should be commended.

Larry H. on

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CLOSE THIS LOCATION,I HAVE NEVER BEEN THAT SCARED IN MY LIFE,I WOULD HATE FOR ONE OF MY DAUGHTERS OR WIFE TO ARRIVE AT SUCH LOCATION,VERY VERY POOR WAY TO REP UHAUL. I ALSO SEE THERE WAS OTHER CHARGES ON MY AMEX FOR INS THAT I DIDNT ASK FOR OR AGREE TO... AGAIN I LOOK FORWARD TO HEARING FROM UHAUL IF NOT THEN AFTER THE HOLIDAY I WILL ATTEMPT TO REACH BACK OUT TO YOU.

RANDALL S. on

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charles G. on

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Everything was good. Great job.

james H. on

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ERIC B. on

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The owner was extremely helpful. He is the only one I will use from now on.

james C. on

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Overall make sure they clean trucks cause the box on mine smelled like gas

Joe S. on

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stop pushing the rental procedure on to customers. I (maybe many) prefer having a dealer do it for us. My experience with this rental from corp was terrible. My order was changed to different towns and sizes of trucks so many times I was about to go elsewhere but my dealer sorted it out for me more than once. If not for him you would have lost a customer.

Jacqueline W. on

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This was my BEST EXPERIENCE EVER with Uhaul. The shop owner was so pleasant and professional. Many thanks!!!

william B. on

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ROBERT M. on

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This location is owned and operated by Dan, whose friendly and never rushed customer service is as good as it gets. Thank you!

CATHERINE D. on

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JOSEPH C. on

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gary W. on

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JEFF C. on

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CODY M. on

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U haul should have rates for 2 and 4 hours. I only used the dolly for 2 hours and paid full price.

ANDRES F. on

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Barry B. on

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Always a great place to get u-haul equipment.

CRAIG I. on

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No way to improve. They were excellent!

Mark L. on

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craig I. on

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Nothing. This location was the best. Dan went out of his way to make this experience wonderful. I would recommend this location as the best U-Haul has.

WAYNE S. on

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Jeff L. on

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Mark S. on

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Enjoyed working with Dan McGlamery at Rental Stop in Hayesville, NC. Trailer was ready on time, and return process was very easy.

RONALD S. on

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great service at the rental facility

RACHEL F. on

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Dan is a customer service icon! I could not be happier with this experience! He went above and beyond and I would gladly send business his way!

RICHARD J. on

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angela C. on

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I've got another hold on my card for the transaction amount although the amount was removed. It is for the payment not the prepayment hold. Please correct this before it gets removed from my account twice. May street even opened 30 min early for me. Uhaul sent me at 0800 they don't open until 0830 Windy Hill Young Harris, Ga was a mess. Waste of time. Went in twice to try to reserve truck but he called about 3/4 times and his calls on his LANDLINE from a horrible phone was dropping out. I think he was talking to other customers while speaking to me. Also would prefer English speakers I can understand as I am in America. Can't communicate w him. Its like he doesn't understand. Going there wasted two hours of my moving time. I would not return to Windy Hill Young Harris Ga 30582 location or recommend it.

John K. on

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sherly W. on

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jerry M. on

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jack B. on

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you can update your web page to reflect the opening times of locations and not allow a customer to make a reservation for a time before a store opens. your web page allied me to make and confirm a reservation for thirty (30) minutes before they opened. BAD business!!!

Jerry M. on

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Clean under the seats

JOEL B. on

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vernon M. on

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Wrong address for the drop off

marc M. on

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My reservation was made/confirmed on the national website. I called the local (Hiawassee) dealer to be sure the truck would be available. She said they would not have the truck I needed, but there was another dealer in the area that may! After a few calls I was able to find the truck. Some better follow up with the original reservation from U-haul would have been helpful.

Lee P. on

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Steven H. on

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Barry B. on

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Everything was fine. The folks there were very helpful.

Jerry W. on

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none ..keep everything as iks..great service both ends

Karen W. on

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Dan was very helpful & even gave us additional mikes at no charge. We have not rents a uhaul in years so we were pleasantly surprised at how smoothly everything went. We would definite my recommend uhaul & this location!

KEN C. on

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Joshua M. on

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Great service.

Henry B. on

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Dwight W. on

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Michael O. on

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This is the best U-Haul location in Hayesville

WAYNE S. on

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SCOTT C. on

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RON C. on

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STAFF WAS VERY COURTEOUS

Bob M. on

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Did good!

CHARLES T. on

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Dan was very helpful in getting us set up for our move and made sure we had all the things we'd need

robert M. on

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I was very satisfied with my experience on both ends. The U-Haul vendor in Hayesville, Dave, was especially helpful as this was my first time using a trailer, providing me with basic tips on maneuvering the trailer. Thanks to all.

HENRY P. on

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Roy B. on

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Used this location several times and ALWAYS a great experience.

HENRY P. on

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JASON E. on

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Jacqueline G. on

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They were great!

Roy B. on

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Joy B. on

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The salesman was more than helpful here! He's an asset to U-haul.

AMANDA B. on

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nothing, they couldn't have been nicer.

henry P. on

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Diane N. on

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carol G. on

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MICHAEL B. on

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randy G. on

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Howard B. on

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NICHOLE H. on

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GARY F. on

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Andy D. on

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The online reservation process was a disaster. I could not select insurance coverage and could not complete the check in process. Dan at the pickup location called in advance and revolved our concerns.

RAY C. on

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Keep a more diverse epuipment stock available for rental.

Paul N. on

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These comments only refer to the movers I hired through the UHaul web site. The rental, and drop off of the truck went very smoothly, as always, when I rent through UHaul. (please check my uhaul rental history) Let me start by saying I hired C.E.M. Movers to help me, my wife, and daughter unload a full 26 ft truck loaded with furniture from a 3 bedroom home. Arrangements were made well in advance and confirmed by C.E.M. movers 24 hrs in advance. When the time came for the unloading to begin, C.E.M. was nowhere to be seen. I texted them to find out what was their delay, but there was no reply. Because of other commitments, it was imperative that the unloading go smoothly and on time. Needless to say, Me, 65 years old, with a history of back surgery; my wife, 63 years old and fragile; and my daughter had to unload the entire truck by ourselves. What should have taken a few hours took all day, and forced me to reschedule other important commitments. When I returned the truck, Claude McGlanery, the owner of the Hayesville UHaul rental store commented to me that it "looks like you just spent a long time on the road." I told him what me and my family just went through and he quickly changed his temperament. He was very apologetic and called somebody at UHaul to inform them of my ordeal. He said to expect a phone call from a UHaul representative Monday to discuss my situation and compensation. In case you would like to call me, I can be reached at 727-501-3947. Let it be known that my credit card has already been charged the labor cost of $180 by UHaul. Also, everything that I have said is documented, and easily accessible, even the correspondence with C.E.M. moving. job# JB-OAE1B6FE Order # EA996F5E Thank you for reading this and await your prompt reply. Paul Newman and family

andrea P. on

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Jerry M. on

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Great service, personal attention. Timely, courteous, responsive to our needs.

jerry K. on

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I rated this place excellent because they had what I needed. They were great to work with and would use them again!

Debra C. on

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Great location !! Great service they got me in and out in no time :) although would of been perfect if they had some trucks delivered to them to rent out as I know several other people as well as myself looking for trucks Uhaul please send them some trucks as many of us are looking for them

Andrew B. on

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john R. on

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carol T. on

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Dan McGlowery did an excellent job in providing me with a u-haul unit.

bill S. on

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MARGARET A G. on

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Absolutely nothing! They prompt courteous knowledgeable helpful

ROBERT M. on

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This location was closed so I did not get to go inside. But the yard was clean and well organized. Area to park the truck was obvious. The owner came by as I was leaving and was friendly and helpful.

John K. on

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franklin H. on

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ROBERT M. on

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Dropped off the rental truck on a Saturday afternoon when the facility office was closed. Placed contract and key in the 24 hour drop box. Did not interact with personnel or go into the office.

CHUCK S. on

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WILLIAM B. on

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BILL C. on

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DONNA W. on

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MICHAEL K. on

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Was assigned a drop off location that was closed on Wednesdays. On top of that, the parking and 24 hour drop box were behind a six foot chain link fence topped with barbed wire. No way to drop off.

Tyler L. on

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Elissa G. on

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MANDI C. on

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MARTIN K. on

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Staff is knowledgeable & friendly, location is convenient - just what I needed.

sarah C. on

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It was a great experience!

CARLOS F. on

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Turned in trailer on Monday Memorial Day there was no one at the site left copy of the contract in the customer drop off box.

Garry M. on

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Personnel not very knowledgeable. They billed me for 5 furniture dollies instead of a dozen furniture blankets. When I called UHaul customer service to try and straighten out the problem the agent was not very helpful. I tried calling the dealer that rented me the truck and all I got was their answering machine. I left a message, but no callback. Also, there was no advantage to "advanced check in". I still had to spell my last name for them 5 times and also provide my drivers license number which I had already entered when I checked in.

Ronnie W. on

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