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JESSICA P
Customer Reviews for Rental Stores LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment was in great shape and staff was awesome. What else can I say?
JOHN HCustomer service was exceptional.
ALEX CEveryone there is top shelf. A pleasure to do business with
MARK PThe front windshield has a half inch crack. This can be fixed quickly and cheaply at Safe Light shop in Hampton, VA. Otherwise, no problems. I appreciate your help. Thank you. Sincerely, Henry Rothfuss.
HENRY RYou all did an amazing job and very professional and friendly.
LAVONDA CThere was no one there so I cannot rate the personnel. Please disregard the "No" comment. It was easy to leave the truck there. No issues. I think it would be helpful to customers if the trucks were always left with a full tank of gas. I ended up leaving more in the tank than was there to start with.
Patricia HGreat experience renting a motorcycle trailer from this location, worked perfectly for my needs. This will be my "go to" location for future rental needs.
Robert BThe ladies were very nice and helpful. One of the best customer service I’ve had.
CHANRUN TGreat customer service on both locations
Ralph DContinue to be caring toward customers, and I am sure people will keep coming back. Nothing but great service!
JEAN FNothing, you are doing just fine thanks
GEORGE FAngela is fantastic in Newport News!. My second time there! Sincerely, Bill Turner
WILLIAM DIT was all great! the women were really nice and helpful!
Dottie HAngela at the Newport News, VA location is fantastic. She walked me through it with great patience. Bill Turner
bill tI used the Dropbox.
Gaye JThe lady that help me was a pleasure to work with!
TODD ARepresentative was amazing, she ensured I understood everything and made sure my questions were answered. Very professional.
Edward CVery quick drop off.
ALAN BFast friendly service
TRAVIS MThe ramp did not work
DEWARREN GI appreciate Angela’s courteous and helpful advice. The reservation process went smoothly and the rental was easy to return. Thank you!
KRISTEN PDrop location closed at 4 pm was hard to upload the photos in the app Took me a while asking questions if the truck was clean after we came for far away was raining snowing black ice ect they never told me I have to clean the truck is supposed the location drop off have people to clean each truck I call another location for drop off they told me nope when I left Florida they told me if u need to drop off the truck in another location u call
LYSBETH OThe U-Haul was okay. The process of booking the reservation and pick up was absolutely horrible. Second time booking a U-Haul at this location online of course. The steps they take you through are normal but the process is horrible. I booked for 9pm. Arrived at the location at 9pm. And did not pull off the lot until after 10 pm because I was waiting around for them to complete verification. The absolute worst. Thank you
Shamarr TAngela. Very professional and helpful!
ANNA AAwesome and easy experience. The woman who helped me out was 10/10 making it as easy as possible for me and explaining everything very well.
TIMOTHY BI’ve used this location multiple times and get the most amazing service every single time! Good customer service is hard to come by these days. This location knocks it out of the park! Angela goes above and beyond every time with her customer service!
WILLIAM TNothing. Angela. Was amazing and very very helpful!!
Kinsey SHorrible customer service, workers were very rude and kept cutting me off only to keep saying it's my fault..A 12ft trailer can not carry a 14ft F150 ..They would not give me any chance to talk!! I had to walk out before I lost my cool. Talked down to me and I believe that because of my complexion..She knew nothing abt the equipment and kept saying "that's your problem "!!!!
WILLIAM MDriver door had to be slammed hard to close. Driver seatbelt was inoperable.
KENNETH NGreat service! Nothing to improve.
BILLY GTruck was dropped off after hours so no human contact. My only complaint is that I was told to have 3/4 tank of gas at drop off which we did but they charged me an extra $30 for gas. This I will dispute as I have been told this is common practice with U-Haul.
STEVE ZI am not one of your customers. Please stop emailing me. This is thev3rd time I have asked you.
GLORIA DBest Uhaul in Hampton Roads. The customer service was great! Very thorough with hook up and instructions.
TIMOTHY DFriendly and Helpful. Will use this store again when the need arrives.
DAN ATilt steering would be helpful, for us short people.
ANN WI have rented from them on about 10 occasions over the past 3 years, they always provide the best experience! I highly recommend them and will continue to use them in the future.
TIMOTHY ADropped off after hours so I can’t give an honest review of personnel. I did have some text while on the road because I wanted my car dolly removed but they closed on a Saturday at 4 pm. You need longer store hours. Was not happy that I was charged $30 extra for fuel when tank was 3/4 full as advised by U-haul in Florida.
STEVE ZThe brakes squealed the entire time and didn’t feel like they were going to stop. The truck shimmied and shook and was the most uncomfortable ride. It felt like the suspension was off and the truck sounded bad. It felt like the transmission was going. Two of the tires were about bald and we ended up with low tire pressure in one. I called roadside assistance, but then we decided that I could try to put air in the tire myself because it was getting late. This way I didn’t have to wait for them to send someone out. So dealing with that and having to put air in the tire myself took extra time and definite aggravation. The saying on the side says rides like a van and hauls like a truck. It definitely was not true with this truck! This truck definitely needs some work before you rent it again. I was definitely disappointed in the quality that we got..
Brooke WThe truck needs mechanic assistance. This was the roughest uhaul I have ever driven. It feels like the shocks are gone you can feel every bump the truck bounces uncontrollably. It feels like the transmission is about to go out when you stop the truck engine skips. The most uncomfortable ride ever it was kind of scary. I told them I was driving to Norfolk I don't know why they would rent me that unsafe truck. It needs to come out of rotation until it has been checked out by a mechanic this truck is going to break down any day. Not a happy customer. You all need to discount me I was nervous and scared the entire time I was driving that unsafe truck.
CARRITA LThe lady was a sweetheart
MARIA DThe people who work here are friendly, kind, and go outta the way to help you. I rent from U-haul twice a year and this is my favorite rental store.
TIMOTHY BCustomer service was extremely helpful and friendly!
CHRISTOPHER JNothing at all! I got great service there as usual! The young lady that handled my rental is fabulous! Well done!
BRUCE KKeep giving great service!!!
KYLE Aok
RAYMOND RBigger lot
JIMMY JWHOLE UHUAL SMELLED SO BAD MAN When I came to get my uhual the lock box was completely locked and wouldn’t work with the code it took 2 hours to get another U-Haul that opened immediately proving it was this place they did nothing about it and charged me 16 dollars for gas and I made sure to add gas to make sure it was right
Robert TGreat service Thanks.
Stuart BThe lady was very professional and helpful.
carl mI had to pick up the transport trailer in another location. The hand truck I requested was unavailable Angela was amazing! She communicated and took care of the truck.
Doreen CWe did an afterhours drop off
Toni Jvery satisfied with the ease of renting trailer with hookup and easy access to return 5 stars
William H