Customer Reviews for Rental Stores LLC
(U-Haul Neighborhood Dealer)

104 reviews

13121 Warwick Blvd   Newport News, VA 23602

(757) 249-0427

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 249-0427

13121 Warwick Blvd
Newport News, VA 23602

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Don't know of any improvements. She was friendly, helpful, and easy to work with.

Rufus W. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
5.0

Customer did not leave a comment.

ashley P. 
Rating:
5.0

The floor of the cargo bay was extremely sticky. Even the leasing agent commented on it but didn't d nothing about it so I washed it out when I got home.

Mary Carol D. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

KECHIAMARIE R. 
Rating:
5.0

N/A

KENDRALATOYA W. 
Rating:
5.0

Customer did not leave a comment.

VANESSADALE A. 
Rating:
5.0

Just continue being a great location

Gregory D. 
Rating:
5.0

service was excellent

roy P. 
Rating:
5.0

Customer did not leave a comment.

DEXTERRAY G. 
Rating:
4.0

I reserved a 15 foot truck it was confirmed and not available at pick up

JEFFREYPETER F. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN CHRISTOPH L. 
Rating:
2.0

I booked truck and car transport dolly from this place. I was 10-15 late. Her name was Angela. Before payment she was very good. After payment of $451 she just changed. The car dolly was available but she said there was some issue that she cant give it too me. She gave me truck. I explain her that my labor is coming at 10am. After loading if I am not getting car dolly then I will be in big trouble. She said, don't worry I will arrange that. And I will call you to make sure. Ms Angela called me at 2pm and she said sorry can't arrange my car dolly. She asked me to go to Hampton take dolly and come back to her. I was very upset and told her that its not my fault. She replied its not my responsibility. I said mam its just mental harassment. Then shut the ph and asked me to call 800+ nub and make complain. Any way she shut the ph. I went to pick up the dolly from Ace Hardware, Hampton, VA. I went there with loaded truck to pick up dolly. I got dolly and came back to Ms Angela to tie up my car with that dolly. When I reached there Ms Angela left the store at 3pm and will come back at 8:30 pm. It was my 1st time with 20' truck and car dolly. but unfortunately Ms Angela left her store without helped me. I will never ever will go back to that store again.

Muniruzzaman M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Always good experience at this location

Sean T. 
Rating:
5.0

Customer did not leave a comment.

LAQUITANECOLE W. 
Rating:
3.0

Very nice lady runs the Uhaul location. The only improvement would be to have a bigger selection of boxes and packing materials.

Luis D. 
Rating:
5.0

Everything was good the manager at this location is very pleasant and helpful. She's just wonderful and looking forward to any of my future rentals with her. Thanks

JUNE W. 
Rating:
4.0

Checking in online was a nice feature.

CARLFREDERICK B. 
Rating:
5.0

The manager at this location was just wonderful and helpful with our needs. Thanks so much.

JUNE W. 
Rating:
5.0

Great service, was able to call in and get out in a reasonable amount of time. Thanks for the help.

DANIEL E. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Fast and friendly

JERRYDALE F. 
Rating:
5.0

Customer did not leave a comment.

KURTIS J. 
Rating:
5.0

The manager was very customer focused which was greatly appreciated.

BARBARAANN F. 
Rating:
5.0

Customer did not leave a comment.

KARENYVETTE H. 
Rating:
5.0

System was quite slow for the Representative due to updates taking place she exclaimed. Had to leave my Credit Card information with rep. to process later. Recommend updating during the later hours vs earlier peak transaction times. Other than that great service and assistance.

RONALDGENE N. 
Rating:
4.0

Customer did not leave a comment.

MICHAELALONZA P. 
Rating:
5.0

Angela was wonderful! She was a pleasure to work with. She really knew the service agreements very well and recommended the very best solution for my needs. Next time I need to rent any type of truck or trailer - I'm going back to Angela.

ROBERTFULTON M. 
Rating:
5.0

Awesome staff, great equipment and very well priced.

KENNITHRAY CHARL S. 
Rating:
5.0

Customer did not leave a comment.

Lambert A. 
Rating:
5.0

Excellent customer service! We will use this location again.

MARQUETTABEVERLY J. 
Rating:
5.0

I had better customer service and equipment availability from 13121 Warwick Blvd Uhaul than any other rent-a-truck to self move my family in Newport News. Thanks!

JUSTIN N. 
Rating:
5.0

Great customer service.

CRISTIANJOE C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

marcos R. 
Rating:
5.0

I have frequent this particular location over the last 2 years. Renting vans and trucks. The Customer Service Angela provides is beyond what is expected. I definitely recommend this location over other UHauls.

LASHONDAYVETTE G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

I have rented a 6 x 12 cargo trailer twice in the last few months - one way to Florida both times. Both times I worked with Angela and she was excellent. Helpful, knowledgeable, friendly and efficient. I'd use them anytime. Fortunately, I'm pretty much all moved now. Nothing I can recommend for improvement.

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

JAREDDURANT O. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

JAREDDURANT O. 
Rating:
5.0

Angela was marvelous -- personable and professional! Our apt wasn't ready and she was more than accommodating to adjust my reservation to fit our schedule. Then, she told us the rental is available for 24-hrs for the same rate we reserved the truck for 4 hours! I'll go back to her store when I need my next rental!

CHRISTINEMARIE W. 
Rating:
5.0

Angela was so nice and helpful. Thank you so much for an easy rental.

Glenn R. 
Rating:
5.0

Excellent customer service

KEVINMARQUETTE T. 
Rating:
5.0

Customer did not leave a comment.

ERNESTLEE M. 
Rating:
5.0

Customer did not leave a comment.

PHILIPEUGENE R. 
Rating:
4.0

Customer did not leave a comment.

BEN O. 
Rating:
5.0

customer service was great the equipment worked flawlessly and it was a easy experience. Keep up the good work

GREGORYKENN Y. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha I. 
Rating:
5.0

Wonderful experience!!! We appreciate you guys so much! I'll be back in touch soon to rent another U-Haul again for delivery. I love your easy and efficient systems! Thank you! I'll never go anywhere else.

CHRISTINESMITH S. 
Rating:
5.0

Angela was absolutely amazing! Called and left a detailed voicemail the day prior with instructions for after-hours drop off. Also, the next day returned my call verifying equipment return and connected me with a local customer service rep to request Safe Mover reimbursement. Both Virginia reps were AMAZING! Thank you!!!

Christopher R. 
Rating:
5.0

This was an awesome place and the Angela (I hope I've remembered correctly), was fabulous. Helped me get things corrected from my online reservation (which was terrible, BTW).

STEPHEN K. 
Rating:
1.0

My pickup location changed 3 times from the day that I booked the original reservation. Originally booked the truck for mobile pickup in order to start first thing Sunday morning and the location was moved by the local center to a pick up location without mobile pickup which I was never told. I waited on hold over 1 hour Sunday morning to try and have the issue resolved only to be told I had to go to a different location and had to get a smaller truck. Absolutely horrible experience and will not be using u haul ever again.

Rob C. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

The staff was friendly and helpful

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

BRYANMICHAEL D. 
Rating:
5.0

Angela was very kind. Outstanding customer service skills. Looking forward to doing business with her in the future.

FERNANDO F. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJOHN D. 
Rating:
5.0

Customer did not leave a comment.

CLARK B. 
Rating:
5.0

Very friendly and helpful people. I needed an adapter for my trailer and she let me use hers. I really appreciate when people go out of their way to help the customer.

ALFRED W. 
Rating:
5.0

Did not know I would have to pay $100, when we went to the u haul in Yorktown, she said to drop off @ Leroy Coffer Hwy in Midway, Georgia.

YVONNEANNETTE C. 
Rating:
4.0

Customer did not leave a comment.

KARINANN C. 
Rating:
5.0

It was difficult to get through termination location set. Uhaul kept wanting to change to a location 18 miles away from where I left my car.

Daniel L. 
Rating:
5.0

Angela was friendly and courteous. She made the U-haul rental experience simple and hassle free.

DANZIETYRONE R. 
Rating:
5.0

Nice big equipment area for easy pickup and drop off

DONNAMCQUISTIAN S. 
Rating:
4.0

Customer did not leave a comment.

ROBERTALLEN W. 
Rating:
3.0

Truck had some mechanical issues. Gear shift selector was very loose which made it frequently impossible to remove the key from the ignition when parking. The ashtray would not stay lodged in its place, but fell on to the floor and slid around under foot. The vehicle was definitely broom clean, but there was old grease on the floor of the box portion below the trucks "attic.".

RANDALLSCOTT S. 
Rating:
5.0

Very accessible lotto easily to pick up and return equipment, Angela was a pleasant person to deal with

STEVENDAVID S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYANN W. 
Rating:
5.0

The ladies where very nice there

RENEPAUL D. 
Rating:
3.0

Customer did not leave a comment.

YOONSUN L. 
Rating:
4.0

Customer did not leave a comment.

tina W. 
Rating:
5.0

The woman working was an angel and worked with me when i had a last minute request

DANIELLEPATTRINA P. 
Rating:
3.0

Truck had issues and smelled like smoke. Did not answer phone to help.

PHILIP F. 
Rating:
5.0

Angela is Best in Class. Several year's of rentals. Quick, and expert help at a moment's notice. Awesomeness always!

DARRENKENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

STEPHENRODNEY F. 
Rating:
5.0

I had a great experience and I will return here for all future rentals.

JOHNDANIEL G. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCORAFAEL R. 
Rating:
5.0

Keep smiling

BRENDA S. 
Rating:
5.0

Great customer support.

WALTERELMER T. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

LEWIS M. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO N. 
Rating:
5.0

Nothing, it's great just the way it's running.

Juan N. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIC M. 
Rating:
5.0

Great customer service.

Dawn B. 
Rating:
5.0

Great customer service. Appreciate the thoughtful, kind interaction.

KATHRYNELIZABETH P. 
Rating:
5.0

Excellent customer service especially after we had reserved at another place and it wasn't open!!!

JUDITH S. 
Rating:
5.0

Customer did not leave a comment.

PERERIK K. 
Rating:
5.0

Customer did not leave a comment.

KARENMARIE S. 
Rating:
5.0

Outstanding customer service!!!!

ROBERTALLEN W. 
Rating:
5.0

Customer did not leave a comment.

Jarine F. 
Rating:
5.0

Customer did not leave a comment.

BRYANTTOKAR M. 
Rating:
5.0

Customer did not leave a comment.

Marshall H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERNICOLE H. 
No reviews have been submitted for this location.

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