We rented from Rent A Space Rochester for approximately 2–3 years, and I wanted to take a moment to recognize Sandy for everything she did for us during that time. When we first moved in, we were transferring our belongings from another storage facility in the area where we had experienced some significant difficulties. Admittedly, there were a few hiccups during our transition to Rent A Space as well, but what really set this experience apart was how those situations were handled. Sandy consistently went above and beyond to accommodate us, address concerns, and make our experience as positive as possible. Throughout the years, she was understanding, patient, and genuinely willing to work with us whenever we needed assistance. What I appreciated most was that her commitment to good customer service wasn’t limited to resolving an initial issue. It was something she demonstrated consistently throughout our time there, and that made a lasting impression. I promised Sandy that when we eventually moved out, I would take the time to leave a review recognizing her efforts, and I wanted to make sure I followed through on that promise. No business experience is necessarily perfect, but the way people respond, treat their customers, and build relationships over time says far more about the quality of a business than any isolated challenge. Thank you, Sandy, for your kindness, flexibility, and all the work you put into making our experience a good one. It truly did not go unnoticed, and I hope Rent A Space recognizes the value you bring to their customers.
Dylan F | Overall ExperienceCustomer Reviews for Rent-A-Space
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outdoor storage unit, but really nice neverthelesz
Bryan s | Overall ExperienceExcellent communication and ease of use. The contract and billing was all done electronically, which made things especially easy. Access to the storage units was very convenient. I highly recommend.
Michael F | Overall ExperienceExcellent location. Staff is amazing. They helped us out when we lost our keys and while arranging for renting the unit. Much better than the other storage places in the area.
Nicholas F | Overall ExperienceGreat experience for our storage needs!
Jeremy H | Overall ExperienceThis was a very easy and convenient process. Communication was great.
Sadie G | Overall ExperienceI have rented space with Rent-a-space a number of times. I have and will always use them. The Manager- (Sa) is wonderful and totally professional, communicates well and works with your needs. Security, lighting, access, cleanliness all are top marks. I usually don't do surveys but this one is important. USE Rent-a-Space !
Eric J | Overall ExperienceVery clean unit and safe area. When I had questions or needed assistance the staff was helpful and responded quickly. I highly recommend this storage facility.
TIFFANY M | Overall ExperienceEasy pickup. Communicative company. Good sized space for price. Would recommend for storage.
Samantha C | ReservationHelpful staff, thank you!
JASON Z | Overall ExperienceThe staff for this facility didn't give me the extra month that I paid with anticipation. I understand about the deposit that I gave when I rented this storage because I left a little stuff inside of the storage but that is not applied for the extra month. They rejected to refund my money.
Maritza V | Overall ExperienceAnytime I had a question, the office was responsive. I really like this storage unit and the price was reasonable. Have recommended to others looking.
Sara W | Overall ExperienceVery easy move in. Representative was very polite and helpful.
CHARLES C | ReservationWith much gratitude we say, thank you and we hope to use the storage in the future again! Family! Thanks
Abisai S | Overall ExperienceSpent years renting there. Service was great. I strongly recommend
pat d | Overall ExperienceI love this location and staff. Although the office hours are limited I was always able complete the necessary transactions. Everything went smoothly and efficiently. I highly recommend this location. It's safe, convenient, friendly, and easy to access. 5 out of 5 stars.
SARAM C | Overall ExperienceOffice Staff is very friendly and helpful!
Alexandra M | Overall ExperienceBest pricing and super friendly and helpful! I would highly recommend this facility!!!
Anne E | Overall ExperienceThanks so much!
FRANCIS B | Overall Experience