Customer Reviews for Rentco Tool Shed
(U-Haul Neighborhood Dealer)

1230 reviews

10020 108th Ave   Grande Prairie, AB T8V1P1

(780) 539-9576

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(780) 539-9576

10020 108th Ave
Grande Prairie, AB T8V1P1

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

one of the drivers seat arm rests was broken mad it hard to drive.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Darrell B. 
Rating:
3.0

The trailer was well maintained but it was dirty lots of rock inside of it, i had to wash it befor towing my bike

Mike G. 
Rating:
5.0

The only thing i dislike is the new policy that you need a credit card to rent a moving truck, just last year you didnt need to have a credit card to rent the 10' moving truck, it is very inconvenient for lower class people such as myself, i cant get a credit card due to some mistakes i made in my 20's, but even a cash deposit and mandatory insurance for the rental would make life for the average person a little easier.

DESIREE J. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Lora M. 
Rating:
5.0

The windshield was cracked. So a new one would have made the truck perfect.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY L. 
Rating:
3.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

I rented the truck for six hours starting 9am to 3pm. Because of the extreme heat conditions my movers got sick and we had to cancel our move half way through and I ended up having the keep the truck for the rest of the day and over night before I could get new helpers for the next morning to finish unloading all of the furniture that was stacked inside. They didn't charge me anything extra for late fees and they were very understanding of the situation. 10/10 amazing experience. It simply doesn't get better than this for customer service. Will recommend this specific location Every time.q

David M. 
Rating:
5.0

You guys are beautiful gems. Best customer service and the truck definitely made my move easier.

Ashley B. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Ashwin D. 
Rating:
3.0

The ramp was too steep so couldn't use it, made it harder to load and unload. Did NOT like the fact we had to upload our identification even though a live person could look at it.

Phillip L. 
Rating:
4.0

Tool shed gp good service understanding polite

TYLER R. 
Rating:
1.0

Someone used my account with a fake address

PAUL H. 
Rating:
4.0

Truck cab was dirty, smelled and the outside of the truck was covered with dirt and bugs. The interior of the box was clean. Windows were filthy and no windshield washer in the reservoir. Cab was noisy and had styrofoam behind the seats that provided an anoying and irritating squeak when driving down the road. Gas was lower than indicated on the paperwork, but woho cares! The location had plenty of time to clean the vehicle inside and out before re leasing it!

Russell B. 
Rating:
5.0

Customer did not leave a comment.

Victoria J. 
Rating:
5.0

Customer did not leave a comment.

Mitchell L. 
Rating:
5.0

Dont hide extra "checked off" moving items like boxes and other BS on your online booking site. Terrible site and dishonest way to upsell customers. The car transport was fine. Then i was shipped 42 other items including a tv box to my home address. I will not be renting through uhaul again for this reason. How does 42 suggested items shipped to my house AFTER i have brought back the auto transport help me with moving a car? Garbage move uhaul

Aaron W. 
Rating:
5.0

drop off was after hours. yard is well maintained and easy to access. parking lot is easy to get around

Zachary C. 
Rating:
5.0

Great experiences so far! Will definitely be back.

Kerianne D. 
Rating:
5.0

Good job

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

Dana D. 
Rating:
4.0

All good.

owen T. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Charlene H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

Chantell T. 
Rating:
5.0

Everything was perfect

doug R. 
Rating:
5.0

Good fast service people where friendly

Berry V. 
Rating:
5.0

Customer did not leave a comment.

Silvana R. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
3.0

Customer did not leave a comment.

KORNYK W. 
Rating:
5.0

also friendly and helpful Thank you

Kerri J. 
Rating:
4.0

Customer did not leave a comment.

Terry P. 
Rating:
2.0

I used the online express check-in feature provided in the app and upon arrival at the location was required to produce my ID and answer all the same questions again. If this is the case, what is the purpose of the online check-in? I will not be using it in the future, it is a waste of my time.

Doug C. 
Rating:
5.0

Everything was great...not much to improve at all...

Darren L. 
Rating:
5.0

Customer did not leave a comment.

Teisha M. 
Rating:
5.0

Inside the cube part of the box was dirty with partner a box and some other debris inside. But the folks inside were super friendly and 100% on top of customer service!

Tiiu M. 
Rating:
3.0

dropped off after hours.was ok

LESLIE E. 
Rating:
4.0

Customer did not leave a comment.

Duncan H. 
Rating:
4.0

Trailer was dirty but that's to be expected in the winter. Our issue was that the tail lights didn't work. We checked the turn signals and brake lights but since we were leaving in the day time didn't think to check the tail lights. For future make sure this is not an issue that clients run into.

Mindy L. 
Rating:
1.0

Tell the customer that the location closes within 15 minutes of their pick up time so they know to come early and aren't waiting for 2 hours trying to get the U-Haul with an app that does not work!!! Also, put the equipment in the truck that was ordered with the rental.

Brandon S. 
Rating:
5.0

I had the best customer service. Friendly and efficient people thank you for your service.

Janice M. 
Rating:
1.0

Maybe have some kinky to-go toys in the truck. Thank you

Chukwufulumn O. 
Rating:
5.0

Customer did not leave a comment.

Josie B. 
Rating:
4.0

Having the trailers clean of snow would be appreciated. I cleaned it out myself before loading.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

Miles K. 
Rating:
5.0

Phoned and told me I can drop off after hours, Thanks.

Lorna J. 
Rating:
5.0

Customer did not leave a comment.

Roxanne J. 
Rating:
5.0

Customer did not leave a comment.

NENIIBARINI G. 
Rating:
4.0

As I picked up the truck after hours I can't say much about the location other than the truck was where it was supposed to be when it was supposed to be.

RUSSEL C. 
Rating:
5.0

Customer did not leave a comment.

Emily T. 
Rating:
5.0

Staff was kind and went over and beyond. Much appreciated.

Debra J. 
Rating:
5.0

Excellent as is. Thank you

Jeanne J. 
Rating:
3.0

Nothing to change or improve at this location. Overall the experience dropping off my 4 x 8 trailer was acceptable.

Roseanne W. 
Rating:
3.0

Staff renting uhaul should be friendlier

WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

roberte J. 
Rating:
5.0

Customer did not leave a comment.

Stacey A. 
Rating:
5.0

Keep up the good service! Til our next rental 😉

JOANNE O. 
Rating:
4.0

Customer did not leave a comment.

Allison B. 
Rating:
4.0

Customer did not leave a comment.

WANDA B. 
Rating:
5.0

The online booking process is deceiving. It allowed me to book a unit that wasn't actually available. I received a call from dispatch telling me the 26' truck wasn't available, but a 10' truck was. That's a big difference in size. Why have something showing available online if in fact it's not? This is not specific to this location, it is directed at UHaul itself.

Andre B. 
Rating:
3.0

We dropped it off after hours. We didn't see any personnel

Ralph K. 
Rating:
5.0

All was great and the service was excellent

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Rene P. 
Rating:
3.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

Customer did not leave a comment.

Catherine T. 
Rating:
2.0

We had a covered unit booked for 3 days. Got a call it was not available so had to get a smaller unit for one day. When went to pick up the unit on time it was dirty and full of dog hair so we had to go back an hour later to pick it up. Obviously with the coronavirus every units can should be sanitized before turned over to the next client,which this detachment isn't following if they were going to rent it to us like that. Had it not been for the dog hair noticed right away we would have jumped in it immediately.

TODD H. 
Rating:
4.0

Customer did not leave a comment.

Dusteen Q. 
Rating:
5.0

Customer did not leave a comment.

naal B. 
Rating:
1.0

They give me trailer with flat tire. After 4 days where I parked trailer. Tire was completely flat. I had problem find compressor. I made it to Salmon Arm when I went tou haul. They send me to Kal Tire. I returned trailer washed and nobody give me some money back. Say on trailer if you wash trailer we give you 30 $ dollars back. Never happened.

Matus N. 
Rating:
5.0

Customer did not leave a comment.

NATHAN P. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
3.0

They did not attach hitch properly, ball wasn't deep enough. So it was very loud and clunky ... stopped, took the trailer off, reattached and it was much smoother.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
3.0

After I rented vehicle I received a text saying 24hrs and expect to see it back by 7.30pm.....my morning started with a call asking why I hadn't returned and someone else wants it..... Dropped off with more fuel in it than when I received

Phil K. 
Rating:
5.0

Customer did not leave a comment.

JC L. 
Rating:
5.0

Customer did not leave a comment.

raymond T. 
Rating:
1.0

have better ppl to know what they are doing awful

Art P. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Exceptional customer service at this location.

Andy F. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Sandi S. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

The equiment failed me howerver. I was left stranded on the highway because the vehicle broke down. I had to get a friend pick me and 2 roommates on the highway as the vehicle needed to be towed. IA couple of days later the gent at Rentco called to ask about where the vehicle was. No compensation offered for this mishap.

Debra J. 
Rating:
5.0

Customer did not leave a comment.

tracy S. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
1.0

Ian, the manager, was rude and unorganized. We had to go to both rental places in Grande Prairie twice. Our booking was for 9am. We finally got hooked on to the car transporter at noon. Very poor service from the manager at Rentco.

BARRY F. 
Rating:
5.0

friendly, accommodating , great!

DIVINA E. 
Rating:
5.0

Got stuck in a little Bit of snow while still snowing. Wasted most of my day waiting for a tow truck. Had to extend my contract for another day and they didn't charge me for the day I was set back

EVAN S. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Inside rear truck box could have been broomed and sprayed down. Smelled like a bottle depot. Excellent customer service!!!!

Eric G. 
Rating:
5.0

The staff are great friendly and very helpful the two old guys were the best

allen M. 
Rating:
5.0

Customer service has been great everytime I've rented with this location. Staff is very helpful and friendly!

BRIANNE L. 
Rating:
4.0

Customer did not leave a comment.

Cindy A. 
Rating:
5.0

Customer did not leave a comment.

DION B. 
Rating:
5.0

Na

Ken W. 
No reviews have been submitted for this location.

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