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WILLIE B
Customer Reviews for Rentlok Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No problems at all
Darby SI had to drop off after hours on the weekend. I called ahead and was given detailed instructions on where to park the trailer. Great experience!
Gregory MFriendly and great customer service
CAROL GThe staff was very courteous and friendly. Renting the trailer was a very simple and quick process. I would definitely rent from this location in the future.
DONALD MJust call me if there is any payment I am missing I noticed a charge for gas bringing my total to 153 I think and some change please contact me directly at 863-594-7218 from the plant city location so I can pay or if I need to come in the office in person I am having issues with my bank thank you guys!
kasey sIt's nothing U-Haul can do, the truck that I had clearly had been in an accident. It was dented, had been spray painted to cover up the damage and had multiple damages done to it. Although it ran, a lot of repairs needs to be done to the exterior of the truck.
Charlayne HStaff was outstanding and very helpful. If you need a U-Haul then this is your place to look.
MICHAEL WThis location location used to be great...
TYLER HExcellent Customer Service. In and out quicky, good pricing.
KELLI KStaff was very friendly and helpful.
BLAKE LIt all was perfect from the beginning to end. Thank you
LYNN LNothing. The folks at the Rentlok location are great!
WILLIAM MI am 110% satisfied from order to pick up and return your crew was fantastic
THOMAS KEveryone was most helpful!
WILLIAM MFast Friendly service.
JAMES CThey gave me a truck with a broken transmission, a brake caliper that locked up and almost caught fire and had tires from 2021
Steven CI arrived to pick up the trailer and nobody was there. Had to call then was told he couldn’t pick it up to attach it to my hitch. Luckily there was another uhaul rental place within a couple miles that was very helpful. I was in and out in 15 mins. This particular place should be closed down. Worst experience ever!
RHONDA HFirst location I went to they had no room to drop trailer off at. The second location was combo storage units and U-Haul rentals. Where I dropped trailer off I thought I was going to get stuck in the mud but I didn’t .
JOHN CKeep doing what your doing your people are wonderful and knowledgeable. Thank you so much.
WILLIS KHave unlimited mileage that would help out alot some people just don't have that much money
STEPHANIE BNA
AUDWIN SStaff was exceptional. Very helpful.
MICHAEL WStaff was awesome.
MICHAEL WDon't change a thing just continue to be as kind to everyone else as you were to me
ADOLPHUS WVacant lot self drop off
Billy SEverything was easy, fast and they made sure it was all correct before I left. Very quick service
MARY RCustomer service representative was very professional, polite and knowledgeable.
JULIE JTodo bien
GERARDO TTrailer exterior was not looking the greatest but worked well as expected
SHAWN CThe truck A/C was not blowing cool or cold air. I believe I was overcharged for mileage driven. Apple maps indicated the round trip should have been 90 miles. I was charged for 105 miles which resulted in an additional charge of $25.00 for the rental. I admit I did not verify the beginning mileage as I was on a tight timeline make a pickup and was more concerned about any damage that I might have been blamed for. I was in a rush to get on the road after completing a walk around of the vehicle and finding no issues. The truck was clean and mechanically everything except the air conditioning was in good working order.
Robert RUhaul truck drive and road great. A bit of a gas guzzler but it’s a big engine truck. I used Budget last time I had a long drive and it was a complete headache, truck didn’t run well and cost me way too much in gas. Very happy with the truck
Ricky CCustomer service was AWESOME!! Great folks to work with!!
GARY SExcellent service
JOSELIS PAir conditioner did not work. I found out 50 miles away. Florida heat in June is brutal. Disappointing oversight in maintenance.
JUAN FRoaches! My truck was infested with roaches that have not came into my new home. I called the office right when I noticed and even stated spraying killing over 20. I called and left a message but no reply
CHARLES SNothing everything was perfect👍🏻
KARLA SFantastic olace great employees, Lot young lady (forgot her name) was very helpful!!
JUDITH WThe lady who helped me hook up the trailer was there on Friday and Saturday. She was extremely helpful in checking the connections and getting me on my way. Really appreciate her expertise since I don’t do this often.
REUEL EI
William CFriendly Staff, nice clean good environment.
AARON RNothing
Debbra DI really love the staff at Remtlok never had a bad experience with them if they don’t have a truck they will do their best to find you one I have rented a pickup truck several times for my food truck business this is the beat place a perfect 10
ROBERT SThe employees were very friendly and helpful.
JUDY PNothing
RICHARD MAwesome staff. Highly recommended to everyone who is in plant city. I felt welcomed and they definitely help me out a lot thank you everyone
MARIO IService was good.
RESHON WFast easy, clean van. Easy drop off.
Debra HThe staff was very respectful and friendly
custom gSo good. Service.
CARLOS CCheck in an out was quick.
WRENITA Rquick, polite, and efficient
HARRY BCustomer service was top notch. The staff was super helpful with rescheduling my pickup and hooking up. The site is super easy to get on and off of with a trailer as well. Just a great experience!
MICHAEL GExcellent customer service
LISA TOnly negative for me was that I originally made the reservation for a pickup in Zephyrhills, Florida. Driving to plant city was a bit out of the way but the reservation was updated to accommodate.
JOHN D