First time renting a U-Haul using the mobile app during non business hours. Process was quick and easy! The app worked well, and the agent was quick to verify my information so I could get the truck. I would recommend to family and friends.
Samantha U
Customer Reviews for Rentlok Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This group of people are the best U-Haul team I've ever worked with. On top of the details, extremely helpful, and they follow through on what they say.
JAY LNot having me pay 40 dollars upfront and i think im good then try and change me an additional 40
Kaleb ANothing needs to be improved you guys are awesome thank you very much im so greatly appreciated
david sPaved driveways and trailer dollys so employees and customers need not pick up dual axel trailers by hand. The Naples location had clear drop off and pickup zones and their employees had equipment to attach and detach trailers which made it much more convenient but the staff here were very efficient and helpful so i was satisfied. 10/10 staff but the entry way was extremely bumpy and the staff were required to much more manual labor compared to their counterparts down south. That said if it means any price hikes, leave it alone because the best part about working with uhaul is your affordable trailers. The staff at this location were much more efficient despite their circumstances.
sasha kNone. The lady at the counter who checked me out was great.
RYAN YTeam was friendly, helped expedite my time waiting for equipment and even hooked it up for me and showed me how to manage the trailer if I had to disconnect.
Justin BThis is my second time renting a truck. First time all smooth since I went to the office to rent it but now I did it online and it was stressful because when picking up the truck I was unable to get the button to pick it up also when uploading the pictures the app was not recognizing that I took the picture and it was not uploading . I contacted customer support twice and did not received help.
JOSE AThe staff was great no complaints super helpful and accommodating
Bradly GThe customer service personnel made the whole rental and drop off process super simple. They were great!
Mike BThey have AWESOME service.If it works don't fix it.
James PMake it easier to adjust drop off location. Make it so drop off location can be changed not cancel the whole reservation and start all over again. Also, let them pick $40 insurance instead of making $70 the cheapest insurance.
jennifer pIt was just a little hard picking up the truck after hours because the website was acting up and I wasnt the only customer that it happened to that day
JOANNE MGood people to deal with.
ALFRED TNot the location, but U-Haul is too lazy to determine mobile pickup vs store pickup. I had to wait in line when I selected mobile pickup and the location opened at 9am, so by the time I got the truck at 9:20 that cut into my two hour reservation time. U-Haul made me call to check in so they should probably invest in correcting their online reservation process.
Carly KI explained to the employee that equipment won’t work and declined it however I was charged any ways for it.
Natalie MNo personnel at this location when I dropped off
PETER BGreat customer service!
LINDA REasy transaction. Very friendly people.
David LFriendly people and knew what they were doing.
David LFriendly and convenient business.
SUZANNE BEquipment Clem all employees were polite and friendly
Tony TVery friendly and got upset when he saw the condition of tow dolly..
ROBERT AThe experience at this location was wonderful! I originally arranged my reservation here in person. Very helpful and pleasant staff. Office is open every day. Returning truck was super easy and once again the most pleasant and welcoming staff!!! Highly recommend!!!
PAULINE SNothing
VERNON EThe location was great! Very clean and friendly. However the U-Haul experience sucked. Again I made a reservation weeks out. The day before they change the location of pick up after the reservation already being confirmed. Then we arrive to new location and NO TRUCK. so then we have delay our plans and wait for now third location to open. Thank goodness Rentlok had their stuff together.
MOLLY PI was told to park the truck where I picked it up at. Someone parked where I couldn't pull up to that spot. Also the app was having some issue it wouldn't let me take the photo but i took photos on my phone if u need them.
nikita bThis place is consistently the best I have ever used.
DAVID LAlways the best!
DAVID LVery courteous and very helpful extremely polite. Would highly recommend
ANTOINE TFriendly staff and knowledgeable. A smooth rental process for a car carrier trailer.
DANIEL BEverything was just right and everyone I worked with was professional and courteous.
ALAN MThey came right out to check in my equipment.
KEITH VExcellent staff, really friendly and nice. Spic and span cargo van - perfect for transporting our Girl Scout cookie order. We will be back next year at cookie time.
HEATHER BVery efficient and friendly. Will definitely use them again.
PATTI BEasy drop off experience, thank you!
tom pThe staff was very helpful and very polite and I would definitely use that location again
SUSAN HQuick and friendly service.
AMANDA HThe whole staff was awesome just tell them if you sick stay home but everybody was professional I love that
TRACY JTop notch as always. Helpful and accomodating.
DAVID LVery friendly staff at pick up and delivery.
MATTHEW AI feel I was overcharged for lessthan 3hrs of use,the bill should. Have less than the $113.00 charged.
Pamela GNone, overall service was good.
VICTORIA EGreat front desk service.
EDGAR PNot sure. Keep doing what you are doing to help people.
MARY STodo bien excelente trabajo
RODOVALDO RVery nice people!
Gerald GNothing
JOHN NNo problems at all
Darby S