I just had an open motorcycle trailer but the only way i can see an improvement is to have an place on both sides of the loading ramp for a lock as harley motorcycles are the most stolen bikes of all. When its completely visible your tempting people to steal it while staying overnight in a motel.
KELLY H
Customer Reviews for Rest Assured Inns
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tires are getting worn
THOMAS EYour website would not work for my phone or my wife's. I would have preferred to fill out the rental info on line so I didn't have to spend unnecessary time when picking up the trailer
BRYCE BThe guy there was super friendly and helpful. The store was a little rough, but it is what it is in an area like that. I wish the bottom of the trailers would be washed down. They always leave dirt on our stuff.
TANNER HRyan was very polite and helpful
SHANE CVery helpful and friendly.
LUKE KHands down best place to rent your U-Haul on the east-south side of Idaho…Staff are 5-star and A+…Excellent experience as a customer!!!
SAMUEL BPersonal help they were closed when I I dropped off the trailer. 8:00pm.
RYAN Struck's windshield was very bug filled and hard to see thru. The lift gate in the back was very damaged on the bottom section and was not noted or marked. We would have got blamed for the damage and charged. Not sure if he was just trying to pass it off because he didn't notice it when the truck was turned in to him. We also rented a 15ft which they called and said they didn't have so not wanting to change plans we went up to the next size 26ft which was so over kill it was ridiculous. But the kicker was we went into town Saturday morning and there was a 15ft truck sitting there. Then just to add insult to injury when we were loaded and leaving Saturday night there were two 15ft trucks. They could have asked if we could wait until morning to get a 15 but no mention of it. Will definitely consider going with Penske or Ryder next time, if we ever need another moving truck.
KENNETH PThe staff was exceptionally pleasant and friendly. He was knowledgeable and helpful as well. I had reserved a dolly with my trailer but then decided that it was not necessary, and he removed that charge without a blink of an eye. The location is in a very small town so it's a bit weird to couple a motel with a U-haul outlet, but it works. My guess is that the inventory is typically pretty small. The trailer was well-maintained, but not swept out when we picked it up.
Barbara TN/A
Rhiannon SThe unit wasn't ready it was froze in place. The safety cables were in an inch of ice. Covered with snow. I preformed the tire pressure check. The atendant was nice. I just thought it would be ready. As I ordered ot 5 days before.
Jeff LDerek was great as always. Best place to use! I will only reserve through them!
Scott CExcellent service Great people at this location Always will recommend going through them!
Scott CNothing to note - the drop off was usual.
Brent UThe drop off service was excellent.
Bruce SWhen the guy in the sketchy hotel finally appeared behind the counter it felt awkward and uncomfortable. The employee was racing but not doing anything, even asked me to come back when it wasn't raining, then made me to back the trailer into their little tiny puzzle of a parking lot. I would definitely try to find a better location not that any of my recent U-Haul experiences have been good.
Brett MThey made me put more gas in the truck than I should have based on the mistake of the originating location.
Stephen HI called ahead to let them know I'd be late dropping the truck off. I didn't know that returning a truck 6 hours later results in costing you another full day. I answered NA and the last two questions because I thought I was taken care of and it doesn't look like I was
JESSE BAfter hours drop off; the app drop off is a little overblown, but we got thru it; it’s kind of BS I get charged a cleaning fee. We removed all the trash, but expecting me as a renter to stop somewhere and vacuum for you is a joke, enough I’d probably consider a different company next time. $25 is worth losing a customer?
Trent LThis guy was very pleasant and helpful
Steven GI was going to rent an enclosed trailer but Derick recommended a motorcycle trailer which worked out much better!!
Colin DEverything was great!
Harvey MEverything went as planned.
trudy sSuper nice guy and very helpful. Went out of his way to assist me with my hitch on my trailer and got me going down the road very quickly
darryl HHas too many units on hand and little storage room. Uhaul needs to relocate some.
John HExcellent service. Could use a bit more space for parking a trailer.
Brady LVery helpfull and made sure I was safe and ready to go
John BExcellent dealer
Charles AQuicker check in. The guy seemed to think he needed to go over the truck with a fine tooth comb. Took a while longer than I think it needed to. But he was really nice.
David GI only had a choice of 2 trailers, but that is understandable for this rural location.
David BI wouldn't change a thing!
Harvey MThere was a mixup with where we were supposed to have picked up our Uhaul. We were offered extra miles and extra days however since we had to adjust our plans for extra travel to pick up the truck a discount would have been much welcomed.
Theodore FCharged me $20.00 extra for going a few miles over
EARL NI wish I had known about the $15 charge when I rented the trailer I returned the trailer 4 hours early and had plenty time to sweep with a broom . Not Derek’s fault I wasn’t informed.
colin DEven after hours on a Sunday your Uhaul dealership was willing to help. AAA rating in my book for service and hospitality.
Stanley SGood people at this location
Ronald SFit a newer hitch coupler so it locks tightly. Dealer was awesome and equipment worked well.
Jim FHe was very friendly and fun to work with.
Charles CDerrick did a great job. Helpful and knowledgeable during drop off. Would definitely tell others about this location.
Jarron WDerrick provided us with exemplary service. He went far above the call to make sure our rental needs were met. We unequivocally recommend this dealer to anyone requiring rental vehicle/equipment services.
Alan AThe location was clean, but somewhat crowded and cluttered. It is, however, the only one in this area, and teh service was good, so I would recommend it.
DonL SWe drove 5 miles. The gas needle was still exactly where it was when I picked it up and we are being charged 2 gallons worth of fuel. We never had the truck idling at all. We drove, parked, turned off the truck, loaded, and repeated the process for unloading. 5 miles driving and $10 fuel charge.
Brennon MThe “manager” is apparently the only one who knows how to check in items and confirm receipt. We were told to just drop it off and it would be fine without a formal check in. While I appreciate the small town feeling of “we trust you”, the corporate world isn’t always that way and we were a little uncomfortable just leaving it. Apparently all is well as the check in eventually happened and we received a virtual receipt.
Forrest G