Customer Reviews for Rest Assured Inns
(U-Haul Neighborhood Dealer)

165 reviews

745 Washington St   Montpelier, ID 83254
(We Sell Propane!!!)

(208) 847-4253

Office Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 8/21/2025: Closed
  • 8/22/2025: Closed
  • 8/23/2025: Closed
  • 8/24/2025: Closed
  • 8/25/2025: Closed
  • 8/26/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(208) 847-4253

745 Washington St
Montpelier, ID 83254
(We Sell Propane!!!)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 8/21/2025: Closed
  • 8/22/2025: Closed
  • 8/23/2025: Closed
  • 8/24/2025: Closed
  • 8/25/2025: Closed
  • 8/26/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Stefanie W 
Rating:
5.0

Tires are getting worn

THOMAS E 
Rating:
4.0

Your website would not work for my phone or my wife's. I would have preferred to fill out the rental info on line so I didn't have to spend unnecessary time when picking up the trailer

BRYCE B 
Rating:
5.0

Customer did not leave a comment.

Denise W 
Rating:
5.0

Customer did not leave a comment.

Daniel L 
Rating:
5.0

The guy there was super friendly and helpful. The store was a little rough, but it is what it is in an area like that. I wish the bottom of the trailers would be washed down. They always leave dirt on our stuff.

TANNER H 
Rating:
4.0

Customer did not leave a comment.

Jill K 
Rating:
5.0

Customer did not leave a comment.

Ryan B 
Rating:
5.0

Ryan was very polite and helpful

SHANE C 
Rating:
5.0

Customer did not leave a comment.

STEVEN H 
Rating:
5.0

Very helpful and friendly.

LUKE K 
Rating:
5.0

Hands down best place to rent your U-Haul on the east-south side of Idaho…Staff are 5-star and A+…Excellent experience as a customer!!!

SAMUEL B 
Rating:
3.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

Personal help they were closed when I I dropped off the trailer. 8:00pm.

RYAN S 
Rating:
4.0

Customer did not leave a comment.

Kenneth G 
Rating:
3.0

Customer did not leave a comment.

KENNETH P 
Rating:
5.0

Customer did not leave a comment.

ROBERT H 
Rating:
3.0

truck's windshield was very bug filled and hard to see thru. The lift gate in the back was very damaged on the bottom section and was not noted or marked. We would have got blamed for the damage and charged. Not sure if he was just trying to pass it off because he didn't notice it when the truck was turned in to him. We also rented a 15ft which they called and said they didn't have so not wanting to change plans we went up to the next size 26ft which was so over kill it was ridiculous. But the kicker was we went into town Saturday morning and there was a 15ft truck sitting there. Then just to add insult to injury when we were loaded and leaving Saturday night there were two 15ft trucks. They could have asked if we could wait until morning to get a 15 but no mention of it. Will definitely consider going with Penske or Ryder next time, if we ever need another moving truck.

KENNETH P 
Rating:
4.0

Customer did not leave a comment.

MIKHAEL A 
Rating:
3.0

The staff was exceptionally pleasant and friendly. He was knowledgeable and helpful as well. I had reserved a dolly with my trailer but then decided that it was not necessary, and he removed that charge without a blink of an eye. The location is in a very small town so it's a bit weird to couple a motel with a U-haul outlet, but it works. My guess is that the inventory is typically pretty small. The trailer was well-maintained, but not swept out when we picked it up.

Barbara T 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
4.0

Customer did not leave a comment.

Roy B 
Rating:
5.0

Customer did not leave a comment.

Evan W 
Rating:
5.0

Customer did not leave a comment.

Kim L 
Rating:
5.0

N/A

Rhiannon S 
Rating:
3.0

Customer did not leave a comment.

Craig F 
Rating:
5.0

Customer did not leave a comment.

Reid S 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Jane B 
Rating:
5.0

Customer did not leave a comment.

Crystal P 
Rating:
5.0

Customer did not leave a comment.

Matt D 
Rating:
5.0

Customer did not leave a comment.

Marlaina M 
Rating:
5.0

Customer did not leave a comment.

Heidi R 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
3.0

The unit wasn't ready it was froze in place. The safety cables were in an inch of ice. Covered with snow. I preformed the tire pressure check. The atendant was nice. I just thought it would be ready. As I ordered ot 5 days before.

Jeff L 
Rating:
5.0

Customer did not leave a comment.

Gary G 
Rating:
5.0

Customer did not leave a comment.

Shane W 
Rating:
5.0

Customer did not leave a comment.

Dennis G 
Rating:
5.0

Customer did not leave a comment.

Michelle B 
Rating:
3.0

Customer did not leave a comment.

Jennie J 
Rating:
3.0

Customer did not leave a comment.

Marsha P 
Rating:
5.0

Derek was great as always. Best place to use! I will only reserve through them!

Scott C 
Rating:
5.0

Excellent service Great people at this location Always will recommend going through them!

Scott C 
Rating:
3.0

Nothing to note - the drop off was usual.

Brent U 
Rating:
5.0

The drop off service was excellent.

Bruce S 
Rating:
5.0

Customer did not leave a comment.

Glen G 
Rating:
1.0

When the guy in the sketchy hotel finally appeared behind the counter it felt awkward and uncomfortable. The employee was racing but not doing anything, even asked me to come back when it wasn't raining, then made me to back the trailer into their little tiny puzzle of a parking lot. I would definitely try to find a better location not that any of my recent U-Haul experiences have been good.

Brett M 
Rating:
3.0

They made me put more gas in the truck than I should have based on the mistake of the originating location.

Stephen H 
Rating:
3.0

Customer did not leave a comment.

Henry C 
Rating:
3.0

I called ahead to let them know I'd be late dropping the truck off. I didn't know that returning a truck 6 hours later results in costing you another full day. I answered NA and the last two questions because I thought I was taken care of and it doesn't look like I was

JESSE B 
Rating:
4.0

Customer did not leave a comment.

Joseph J 
Rating:
3.0

After hours drop off; the app drop off is a little overblown, but we got thru it; it’s kind of BS I get charged a cleaning fee. We removed all the trash, but expecting me as a renter to stop somewhere and vacuum for you is a joke, enough I’d probably consider a different company next time. $25 is worth losing a customer?

Trent L 
Rating:
4.0

Customer did not leave a comment.

Jaren P 
Rating:
3.0

This guy was very pleasant and helpful

Steven G 
Rating:
5.0

I was going to rent an enclosed trailer but Derick recommended a motorcycle trailer which worked out much better!!

Colin D 
Rating:
5.0

Everything was great!

Harvey M 
Rating:
5.0

Everything went as planned.

trudy s 
Rating:
5.0

Super nice guy and very helpful. Went out of his way to assist me with my hitch on my trailer and got me going down the road very quickly

darryl H 
Rating:
5.0

Customer did not leave a comment.

Colin D 
Rating:
5.0

Has too many units on hand and little storage room. Uhaul needs to relocate some.

John H 
Rating:
5.0

Customer did not leave a comment.

Pamela B 
Rating:
5.0

Customer did not leave a comment.

Eric W 
Rating:
5.0

Excellent service. Could use a bit more space for parking a trailer.

Brady L 
Rating:
5.0

Customer did not leave a comment.

sasan s 
Rating:
5.0

Customer did not leave a comment.

IRENE H 
Rating:
4.0

Very helpfull and made sure I was safe and ready to go

John B 
Rating:
5.0

Excellent dealer

Charles A 
Rating:
4.0

Customer did not leave a comment.

Rachel K 
Rating:
5.0

Quicker check in. The guy seemed to think he needed to go over the truck with a fine tooth comb. Took a while longer than I think it needed to. But he was really nice.

David G 
Rating:
5.0

Customer did not leave a comment.

Vyacheslav V 
Rating:
5.0

Customer did not leave a comment.

Kristopher L 
Rating:
5.0

Customer did not leave a comment.

Zachary M 
Rating:
4.0

I only had a choice of 2 trailers, but that is understandable for this rural location.

David B 
Rating:
5.0

I wouldn't change a thing!

Harvey M 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H 
Rating:
3.0

There was a mixup with where we were supposed to have picked up our Uhaul. We were offered extra miles and extra days however since we had to adjust our plans for extra travel to pick up the truck a discount would have been much welcomed.

Theodore F 
Rating:
4.0

Customer did not leave a comment.

Curtis E 
Rating:
3.0

Charged me $20.00 extra for going a few miles over

EARL N 
Rating:
5.0

Customer did not leave a comment.

Deiane B 
Rating:
4.0

Customer did not leave a comment.

Tyson P 
Rating:
5.0

Customer did not leave a comment.

Deiane B 
Rating:
5.0

Customer did not leave a comment.

Vicki P 
Rating:
4.0

I wish I had known about the $15 charge when I rented the trailer I returned the trailer 4 hours early and had plenty time to sweep with a broom . Not Derek’s fault I wasn’t informed.

colin D 
Rating:
5.0

Even after hours on a Sunday your Uhaul dealership was willing to help. AAA rating in my book for service and hospitality.

Stanley S 
Rating:
5.0

Good people at this location

Ronald S 
Rating:
5.0

Fit a newer hitch coupler so it locks tightly. Dealer was awesome and equipment worked well.

Jim F 
Rating:
5.0

Customer did not leave a comment.

Stephen N 
Rating:
5.0

He was very friendly and fun to work with.

Charles C 
Rating:
5.0

Customer did not leave a comment.

RANDALL L 
Rating:
5.0

Customer did not leave a comment.

Adele A 
Rating:
5.0

Derrick did a great job. Helpful and knowledgeable during drop off. Would definitely tell others about this location.

Jarron W 
Rating:
5.0

Derrick provided us with exemplary service. He went far above the call to make sure our rental needs were met. We unequivocally recommend this dealer to anyone requiring rental vehicle/equipment services.

Alan A 
Rating:
3.0

The location was clean, but somewhat crowded and cluttered. It is, however, the only one in this area, and teh service was good, so I would recommend it.

DonL S 
Rating:
4.0

Customer did not leave a comment.

Lynn H 
Rating:
3.0

We drove 5 miles. The gas needle was still exactly where it was when I picked it up and we are being charged 2 gallons worth of fuel. We never had the truck idling at all. We drove, parked, turned off the truck, loaded, and repeated the process for unloading. 5 miles driving and $10 fuel charge.

Brennon M 
Rating:
5.0

Customer did not leave a comment.

Slavic V 
Rating:
3.0

The “manager” is apparently the only one who knows how to check in items and confirm receipt. We were told to just drop it off and it would be fine without a formal check in. While I appreciate the small town feeling of “we trust you”, the corporate world isn’t always that way and we were a little uncomfortable just leaving it. Apparently all is well as the check in eventually happened and we received a virtual receipt.

Forrest G 
Rating:
5.0

Customer did not leave a comment.

Michelle H 
Rating:
5.0

went out of his way to help deal with a wiring issue

Richard H 
Rating:
3.0

The truck was not even there at the scheduled pickup time. It was 5 hours late while the crew I had to help load it sat around waiting. This delayed loading and caused me to have to take another day off of work. When I finally got the truck it was dirty in the box and in the cab not to mention the cab reeked of body odor and cigarette smoke for the loading and drive. I had to scrub the cab down and put in air fresheners in to make it even bearable. Overall a pretty disappointing and terrible experience.

Jared K 
No reviews have been submitted for this location.
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