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Matt D
Customer Reviews for Rest Assured Inns
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The unit wasn't ready it was froze in place. The safety cables were in an inch of ice. Covered with snow. I preformed the tire pressure check. The atendant was nice. I just thought it would be ready. As I ordered ot 5 days before.
Jeff LDerek was great as always. Best place to use! I will only reserve through them!
Scott CExcellent service Great people at this location Always will recommend going through them!
Scott CNothing to note - the drop off was usual.
Brent UThe drop off service was excellent.
Bruce SWhen the guy in the sketchy hotel finally appeared behind the counter it felt awkward and uncomfortable. The employee was racing but not doing anything, even asked me to come back when it wasn't raining, then made me to back the trailer into their little tiny puzzle of a parking lot. I would definitely try to find a better location not that any of my recent U-Haul experiences have been good.
Brett MThey made me put more gas in the truck than I should have based on the mistake of the originating location.
Stephen HI called ahead to let them know I'd be late dropping the truck off. I didn't know that returning a truck 6 hours later results in costing you another full day. I answered NA and the last two questions because I thought I was taken care of and it doesn't look like I was
JESSE BAfter hours drop off; the app drop off is a little overblown, but we got thru it; it’s kind of BS I get charged a cleaning fee. We removed all the trash, but expecting me as a renter to stop somewhere and vacuum for you is a joke, enough I’d probably consider a different company next time. $25 is worth losing a customer?
Trent LThis guy was very pleasant and helpful
Steven GI was going to rent an enclosed trailer but Derick recommended a motorcycle trailer which worked out much better!!
Colin DEverything was great!
Harvey MEverything went as planned.
trudy sSuper nice guy and very helpful. Went out of his way to assist me with my hitch on my trailer and got me going down the road very quickly
darryl HHas too many units on hand and little storage room. Uhaul needs to relocate some.
John HExcellent service. Could use a bit more space for parking a trailer.
Brady LVery helpfull and made sure I was safe and ready to go
John BExcellent dealer
Charles AQuicker check in. The guy seemed to think he needed to go over the truck with a fine tooth comb. Took a while longer than I think it needed to. But he was really nice.
David GI only had a choice of 2 trailers, but that is understandable for this rural location.
David BI wouldn't change a thing!
Harvey MThere was a mixup with where we were supposed to have picked up our Uhaul. We were offered extra miles and extra days however since we had to adjust our plans for extra travel to pick up the truck a discount would have been much welcomed.
Theodore FCharged me $20.00 extra for going a few miles over
EARL NI wish I had known about the $15 charge when I rented the trailer I returned the trailer 4 hours early and had plenty time to sweep with a broom . Not Derek’s fault I wasn’t informed.
colin DEven after hours on a Sunday your Uhaul dealership was willing to help. AAA rating in my book for service and hospitality.
Stanley SGood people at this location
Ronald SFit a newer hitch coupler so it locks tightly. Dealer was awesome and equipment worked well.
Jim FHe was very friendly and fun to work with.
Charles CDerrick did a great job. Helpful and knowledgeable during drop off. Would definitely tell others about this location.
Jarron WDerrick provided us with exemplary service. He went far above the call to make sure our rental needs were met. We unequivocally recommend this dealer to anyone requiring rental vehicle/equipment services.
Alan AThe location was clean, but somewhat crowded and cluttered. It is, however, the only one in this area, and teh service was good, so I would recommend it.
DonL SWe drove 5 miles. The gas needle was still exactly where it was when I picked it up and we are being charged 2 gallons worth of fuel. We never had the truck idling at all. We drove, parked, turned off the truck, loaded, and repeated the process for unloading. 5 miles driving and $10 fuel charge.
Brennon MThe “manager” is apparently the only one who knows how to check in items and confirm receipt. We were told to just drop it off and it would be fine without a formal check in. While I appreciate the small town feeling of “we trust you”, the corporate world isn’t always that way and we were a little uncomfortable just leaving it. Apparently all is well as the check in eventually happened and we received a virtual receipt.
Forrest Gwent out of his way to help deal with a wiring issue
Richard HThe truck was not even there at the scheduled pickup time. It was 5 hours late while the crew I had to help load it sat around waiting. This delayed loading and caused me to have to take another day off of work. When I finally got the truck it was dirty in the box and in the cab not to mention the cab reeked of body odor and cigarette smoke for the loading and drive. I had to scrub the cab down and put in air fresheners in to make it even bearable. Overall a pretty disappointing and terrible experience.
Jared KThe help I received here was fantastic. I was in a pinch and I couldn't get a hold of any other U Haul dealers on a Saturday. I drove an extra 45 minutes to this location and I was so glad I did. Derek helped me with directions on how to load the car and helped me with all of my needs. As a woman it's hard to feel like you're not being taken advantage of sometimes, and I could tell immediately that he was there to help and be 100% honest. I can't say enough nice things about my experience!
Cassidy WWe did experience a tire blow out on the auto transporter but help came. Our wait was less then three hours.
Frank VGuy who work there is very sweet and willing drive my truck to back up with trailer which I don’t know how haha
AMBER SDerek truly went above and beyond for us. Moving is a super stressful situation and we couldn't have done it without him. We are very grateful for him, his sincerity, and his work ethic. Thank you so much!
Jeremi KNot really anything we’re friendly courteous and a didn’t take long to do the paperwork and they were very polite
Karen AWe were accused of putting some scratches on the trailer, but the trailer never touched anything but air. Where we picked up the cars was in an open gravel parking area and we were the only ones in it. We paid for the most expensive insurance we could get so we believe it was a way for U-Haul to make a little bit extra. Otherwise, we had a really good experience with them.
Sandra DDerek was professional and friendly!
Cliel RI made this reservation at the last minute due to a vehicle break down. It was simple and easy, not to mention very reasonably priced! The person that helped me, Derek, was incredible. He was super nice and helped get me hooked up. Highly recommend and hope you let him know how great he was.
Richard HThe owner of this location is so nice and helpful. We can use any location in town but we choose to go back to him for all our needs!!
MICHAEL MDerek was so helpful! He was knowledgeable, friendly, and glad to help and let us know the different equipment and packing options available. He explained things clearly and answered all our questions like he didn’t mind us asking. Definitely a “second- miler.” Best uhaul experience, a great representative for the company.
Ellen Mfriendly and attentive.
daniel nmake sure all repairs done. Window washer broken on driver side
Clay CGreat customer service. Thanks so much Derek☺
Edith HHad an appointment for 2:00 PM and had to wait for someone to help me (about 15 minutes)
Keith L