Customer Reviews for Rest Assured Inns
(U-Haul Neighborhood Dealer)

66 reviews

745 Washington St   Montpelier, ID 83254

(208) 847-4253

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(208) 847-4253

745 Washington St
Montpelier, ID 83254

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck was not even there at the scheduled pickup time. It was 5 hours late while the crew I had to help load it sat around waiting. This delayed loading and caused me to have to take another day off of work. When I finally got the truck it was dirty in the box and in the cab not to mention the cab reeked of body odor and cigarette smoke for the loading and drive. I had to scrub the cab down and put in air fresheners in to make it even bearable. Overall a pretty disappointing and terrible experience.

Jared K. 
Rating:
5.0

Customer did not leave a comment.

Joannie M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

The help I received here was fantastic. I was in a pinch and I couldn't get a hold of any other U Haul dealers on a Saturday. I drove an extra 45 minutes to this location and I was so glad I did. Derek helped me with directions on how to load the car and helped me with all of my needs. As a woman it's hard to feel like you're not being taken advantage of sometimes, and I could tell immediately that he was there to help and be 100% honest. I can't say enough nice things about my experience!

Cassidy W. 
Rating:
5.0

Customer did not leave a comment.

Sharon P. 
Rating:
5.0

We did experience a tire blow out on the auto transporter but help came. Our wait was less then three hours.

Frank V. 
Rating:
4.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Jefferson G. 
Rating:
5.0

Guy who work there is very sweet and willing drive my truck to back up with trailer which I don't know how haha

AMBER S. 
Rating:
5.0

Derek truly went above and beyond for us. Moving is a super stressful situation and we couldn't have done it without him. We are very grateful for him, his sincerity, and his work ethic. Thank you so much!

Jeremi K. 
Rating:
5.0

Not really anything we're friendly courteous and a didn't take long to do the paperwork and they were very polite

Karen A. 
Rating:
5.0

We were accused of putting some scratches on the trailer, but the trailer never touched anything but air. Where we picked up the cars was in an open gravel parking area and we were the only ones in it. We paid for the most expensive insurance we could get so we believe it was a way for U-Haul to make a little bit extra. Otherwise, we had a really good experience with them.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

Tristian B. 
Rating:
5.0

Derek was professional and friendly!

Cliel R. 
Rating:
5.0

Customer did not leave a comment.

Bradley T. 
Rating:
5.0

Customer did not leave a comment.

Laurie T. 
Rating:
5.0

I made this reservation at the last minute due to a vehicle break down. It was simple and easy, not to mention very reasonably priced! The person that helped me, Derek, was incredible. He was super nice and helped get me hooked up. Highly recommend and hope you let him know how great he was.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Trace H. 
Rating:
5.0

Customer did not leave a comment.

Craig A M. 
Rating:
5.0

Customer did not leave a comment.

Craig A M. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

The owner of this location is so nice and helpful. We can use any location in town but we choose to go back to him for all our needs!!

MICHAEL M. 
Rating:
5.0

Derek was so helpful! He was knowledgeable, friendly, and glad to help and let us know the different equipment and packing options available. He explained things clearly and answered all our questions like he didn't mind us asking. Definitely a “second- miler.” Best uhaul experience, a great representative for the company.

Ellen M. 
Rating:
5.0

Customer did not leave a comment.

Janice C. 
Rating:
5.0

friendly and attentive.

daniel N. 
Rating:
5.0

Customer did not leave a comment.

KELLY K. 
Rating:
5.0

Customer did not leave a comment.

Kara M. 
Rating:
5.0

make sure all repairs done. Window washer broken on driver side

Clay C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Great customer service. Thanks so much Derek☺

Edith H. 
Rating:
3.0

Had an appointment for 2:00 PM and had to wait for someone to help me (about 15 minutes)

Keith Leon N. 
Rating:
5.0

Customer did not leave a comment.

Clay C. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Customer did not leave a comment.

Terri C. 
Rating:
5.0

It was getting late in the day and they went above and beyond to make sure I got what I needed to get back home. Great service

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Nice ride

Mike B. 
Rating:
1.0

I demand a portion of my payment back due to my incredibly horrible experience with U-Haul. When we arrived to pick up the truck we reserved, there was no ine available to help us. This was during business hours. We waited for an hour but still no one showed up at the Washington street location in Montpillier Idaho. We specifically requested to check in with someone rather than attempt to check in virtually through a phone. We are technologically challenged and our phone doesn't always receive good internet reception. Since no one ever showed up, we were forced to call the U-Haul General number and attempt a virtual check in. An hour later we ultimately we given a code to access a key for the dirty truck. The truck battery was almost dead. We were concerned during our travels that we would be stranded because the truck barely started. The worry of being stranded and the lack of assistance and delays caused us to have a high stress and worrisome experience. How much credit will you allow?

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Thayne B. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

No improvement great job guys

Curtisjeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

The guy there is very help!

Cody M. 
Rating:
5.0

Customer did not leave a comment.

Chad G. 
Rating:
5.0

Did very well no improvements needed

JESSICA P. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Derek was great. He was exceptionally friendly and helpful. Overall this was a very positive experience.

MICHAEL B. 
Rating:
5.0

Great experience with Derek, he was super helpful and friendly!

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Derek was amazing! Very friendly!

Danielle O. 
Rating:
5.0

Excellent service, nice, clean facility. The dealer will find the right equipment if he does not have it on hand.

Gordon A. 
Rating:
5.0

The Montpelier pickup location had the best friendliest clerk (David I think was his name). He was extremely helpful and had fantastic customer interaction. I would highly recommend his service!

Randall O. 
Rating:
5.0

Customer did not leave a comment.

Shirley M. 
Rating:
3.0

When I rented on the website I did not see any information regarding what time it was due to be returned other than Sunday April 26th. I had to choose a pickup time but no return time was requested. This is not like renting a car when the have you choose a pickup time and return time for the rental. When I returned it today I was surprised to be charged $57 for a late return. This was not obvious on the online rental. Will think twice before doing this again.

Mark S. 
Rating:
5.0

My experience was great. Treated with utmost respect and will do business again.

Douglas M. 
Rating:
5.0

His friendly and positive demeanor made this an excellent experience. Derrick was very patient and eager to be sure we understood everything. Would definitely recommend this location!!

Gypsy V. 
Rating:
5.0

Very friendly, helpful location.

Ross W. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Buddie B. 
Rating:
3.0

Customer did not leave a comment.

Hatchet AND Ha M. 
Rating:
5.0

The man was very helpful and nice. He went and got the trailor for me and hooked it up to my vehicle. I will continue to work with him on my rentals.

Shirley M. 
Rating:
4.0

Customer did not leave a comment.

Mitchell B. 
Rating:
4.0

Making sure the trucks are in the orginally selected location- the montpellier location and the soda springs locations were very nice aesthetically and the staff was warm, helpful, and informative.

Cami C. 
Rating:
5.0

Customer did not leave a comment.

karl M. 
Rating:
5.0

Customer did not leave a comment.

karl M. 
Rating:
4.0

Trailer performed great. However I did get pulled over because the license sticker was expired on the trailer.

Adam J. 
No reviews have been submitted for this location.

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