Customer Reviews for Retro Convenience
(U-Haul Neighborhood Dealer)

Rating:

3.0

First, the staff in the corner store were helpful and patient. However, the online app was terrible! Checking in with the app was frustrating, as it froze frequently and then crashed twice, forcing me to take all the pictures multiple times. Then, when I returned the truck, the app seemed to work fine. I uploaded all the required pictures, filled in the forms and the app said to turn the key in. However, when I went in the store, the clerk had none of that information on his computer, nor could I re-enter it on the app as the app said the truck was already returned. The clerk had to manually enter the mileage and gas on his computer based on an image from my phone. The app needs significant improvements for it to be reliably used for remote check-in.

Rating:

1.0

Clerk had multiple issues before he was able to give me my keys, took about 20 minutes from my scheduled pickup time. I am glad I stayed to watch the vehicle inspection, because the clerk didn’t know that you have to turn on the ignition before you can check the fuel level of the vehicle. I’m worried that if I was not there to let him know that you can’t just turn the battery on to see the fuel that I would have been charged for an empty tank. After I had told him that you have to start the engine, he looked at me confused, and asked me to do it. He also had issues removing the key from the vehicle, I had to teach him that you have to push the key in before turning it and pulling it out of the ignition.

Rating:

5.0

I am still waiting for my total bill. The back could have been swept out.

Rating:

1.0

While pickup they said the server is down and verbally asked for CDW charge and I refused to take it. Later on while dropping the vehicle they said since the server was down while taking the vehicle system automatically choosed that option so I have to pay the amount. Why the customer pay for the error of the system?

Rating:

5.0

Very friendly and supportive staff.

Rating:

1.0

They gave me the wrong key. The parking brake handle was disconnected. They charge me for insurance even when I refused at the reservation, and they added the insurance without asking.

Rating:

3.0

Have a snow brush in the vehicle and garbage removed.

Rating:

4.0

Apparently, your software wasn’t working; not the fault of the retail location, but it caused us considerable delay.

Rating:

5.0

all was goo all went as planed

Rating:

4.0

There was no ice scraper in the van. Had to wait for the ice to melt before I could leave. Also these vans should have Bluetooth capability and some sort of phone mount. I didn't need it but you would think people renting these vans are often driving to unfamiliar places.

Rating:

5.0

It was fine

Rating:

5.0

👌

Rating:

3.0

Truck was beyond filthy including nail clippings in the cup holders. Used moving pads were thrown in the back of the truck that were not the ones I rented and graffiti on the truck. Was not told rent I rented that the truck was from the US and was in MILES and not KMS.

Rating:

4.0

The online registration and check in via app is long, tedious and invasive. Why do you need to check in with 2 contacts? This is unnecessary.

Rating:

4.0

There was some garbage and other t hings left behind