They knew this was coming from me. I’m pissed. I drove 9miles in the damn truck, picked up a couch and moved it to my new house. Somehow I still got charged for gas when I returned even the gas meter didn’t move. Also, I guesstimated I’d drive 20 - paid for 20 miles - and somehow my bill was still significantly HIGHER that what I paid the deposit for. Even though I drove 11 miles less than estimated. I’m moving in 2 weeks, absolutely not renting a truck here. I also go to this store several times a week, so I’m floored by the experience and straight up I’m not going back.
Emily P
Retro Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Guelph, ON N1H3J3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The truck I rented had a service message pertaining to air pressure monitoring. This message should be dealt with before renting this unit again.
RICHARD RWhen I arrived there were no cargo vans left although I booked well in advance. The owner of this location kindly provided a larger van but most likely bumped another customer 😮 Please do not overbook your vans particularly as this is a time crunch day for people moving.. very stressful and poor business practice is
LAURENA FThe people were friendly and professional. However, the truck was not in good shape.
KEVIN RVery friendly and helpful staff, clean and in great condition, convenient to university and surrounding areas.
JOSHUA S