The online retail was confusing when I was trying to book it and another person was renting in a certain amount of hours. A better online explanation would have helped.
HEIDI D
Customer Reviews for Rhodes Climate Controlled Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Phenomenal!
Jonathan DThe Staff was very accommodating and professional, I will definitely recommend renting from this location.
KENNETH HCan’t think of anything
WILLIAM EEasy pickup. Friendly and efficient and helpful employee.
Robert BMy return was very complicated and took 2 hours due you customer service sending me to the wrong locations.
Janurary JKari was awesome, very helpful. I would really recommend this location, she makes it very easy.
JULIAN HThe Uhaul app is horrible and time consuming. Would not suggest anyone to use it.
Jody GNothing
Jerrett TAmazing staff!! Well supplied location.
JESSICA AGreat experience. Would highly recommend. Made moving so much easier.
Cory FThe app was good but not quite great. I think it may have been my phone signal that made it difficult to upload pictures, but it kicked me out several times during that process. On dropping the truck off the same thing happened and I never really got confirmation that I was checked in. I went back to look at open rentals and it was not there. Nor was it in the past rentals. You did a good job with the app but it needs to be adjusted to account for differences in signal availability
Craig SUHaul app is always giving hard time. It’s freezing while doing the dropping off process from Mobile app. Pickup my truck option is disabled after 1 hour time. This location has no parking for guests.
Suresh CThis is my favorite location to rent from. Uhual app itself is a nightmare to deal with, I was on the phone for 45 minutes after hours to get the key to my truck.. because my location would pick up on the app. The truck was okay it was dirty with two old cans and a nasty used vape pen in the cup holder.
Kristin PThe lockbox To pick up the key for the moving truck. was difficult to operate, and the U-Haul app was very cumbersome and did not work very well.
Andrew MExcellent customer service, clean and convenient facility, truck in perfect working order.
Clarise NI’m sure that the process is easier when the facility is open during normal hours But the process of pucking up the uhaul on sunday was a lot more complicated than I expected. I had to text someone else to get approved, since I did not have my passport or my lease info. Not sure why those things were required
Derek SEverything is good
John CNone that I can think of.
Matthew PAlways some bullshit fee with uhaul. You pay an arm and a leg and do everything that you are told to do then it never seems to fail that they always have some bullshit fee they come up with and make it all your fault. Will not be using uhaul again. I am disgusted with this company
Tyler LIf you ever need to rent a U-Haul, I absolutely recommend this place, easy to work with very friendly and accommodating
CATHY JI don't want to be asked in the future to drop off from the original location that I requested. Not enough mileage
Tim LVery pleasant experience I would go nowhere else in Chattanooga.
VICTOR VGreat service!! So helpful !!! Highly recommend!!
Dianne TThe people at the front desk were very friendly and helpful. My only negative comment may be that the vehicles were not located at the office, where you check in and I got a bit confused as to where to sign in to pick up my vehicle. Otherwise everything was great.
Pat BThere was some damage to the rental unit that was not marked so I had to point out to the rep. The bed of the box had to be sept out due to landscaping clippings scattered around.
Dave CI did self drop off as specified in my booking. Once complete I was looking for the key drop and am employee of Rhodes Climate Controlled Storage came up. She said I couldn't drop off a UHaul because they were full. I told her it was too late I just completed the self drop off. She took the key and was rather irritated and annoyed. I specified this drop off location when booking and nothing from UHaul told me not to go there. The truck is safely dropped off. But I would not call the drop of a good or smooth experience. UHaul and Rhodes Climate Controlled Storage in Ooltewah, TN need to get on the same page.
Timothy MThere is only one issue always with Uhaul and that is the system of getting a quick and easy in and out. I do not blame to people that rents the trucks but I do blame the difficulty in the computer system. This location did everything possible to make it as fast as they could. The truck was clean and in good working order, but it got less than 5 miles a gallon of gas. Now that is a bit much. I will continue to use Uhaul but I would recommend this place to anyone. Those two ladies were great.
Mike JThe inside rear passenger tire was flat and, the armrest was sticky.
Patrick RThe App needs to be more user friendly
Paul MGarnt
Jimmy WYour review covers Rhodes, but not UHaul. The check out/in procedure was horrible. It took almost 2 hours to get the truck and the system would not accept my return. I was on a tight deadline and 2 hours late almost lost me a contract. Based on my experience , UHaul cannot be relied upon when it comes to time sensitive/commercial jobs. Rhodes earned 5 stars, UHaul has not earned any yet.
Jeremy FAlways helpful and equipment is available when needed.
Larry GExcellent Customer Service
William LAlways very helpful and attentive staff
Larry GMy first experience wasn't so good but I decided to try again. And my experience this time was awesome, Keri went above and beyond to help me an make this a great experience. Thanks Keri.
Tammy GKari was helpful and fun to talk with. Very easy and quick checkin
Don GRhodes Storage personnel is excellent.
Paula BThe personnel were helpful at first in letting me know how to drop off the truck after hours. However, there was no follow-up confirmation of the check-in from them, and they were unresponsive to repeated phone calls and voice messages over the next two days. I finally had to call the after-hours number to speak with someone at a central office who wa able to see my feceipt and confirm that the truck had been checked in on time.
Robert STo be completely honest. This is the best experience I have had at a U-Haul location. Usually, I am waiting, dealing with someone who doesn't want to be working and just lack of caring. Not with this place. The two women I dealt with were professional while being empathetic to my needs. If U-Haul gives out rewards of any kind, this place deserves it.
James BStaff at this location were so very helpful! This is the first time I’ve ever had a successful rental through your company! All the others have been horrendous!
Deborah SCommunications on fees and how much
Valentin SExcellent service. I needed a truck last minute to move some equipment locally. I was able to secure a truck at this location without any difficulty, despite the time crunch I faced. Was very pleased with the whole experience, from pick up to drop off.
Jesse HI just loved the people! They were amazing!
cris bVery professional and helpful.
Robin SAlways easy at Rhodes, many times over!
Melissa FThe staff were extremely helpful and courteous. They proposed workable solutions when the original equipment requested was not available at their location. We are repeat customers and would highly recommend.
Katherine W