Customer Reviews for Rhodes Climate Controlled Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rhodes Climate Controlled Storage

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Nancy N. on

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Nancy N. on

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BILLY F. on

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Richard N. on

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Christofer R. on

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Timothy G. on

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Presita W. on

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Chris D. on

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Susan H. on

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James C. on

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Richard N. on

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Provided me a replacement truck for my defective one.

Chris O. on

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It looked like the passenger of the last user may have had their feet up on the dash and left prints all over the window. Probably should have someone do a better more thorough walk thru. Also driving down the interstate, loaded and unloaded, it was shaking/vibrating really bad. Really hard to enjoy driving a mobile shale weight.

Kimberly S. on

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Gary S. on

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We did the mobile drop off but the area was very clean, organized, and safe. We felt very comfortable leaving the vehicle here and the checkout process was simple and quick.

Dagoberto B. on

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Professionalism and Efficiency

Jordan P. on

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Great experience!

Shirley W. on

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Professional, nice and answered all questions without having to ask.

Drew R. on

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Kela B. on

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Mary M. on

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Very good experience

Tracie H. on

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Richard H. on

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Great experience, friendly people!

Steven R. on

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Very Nice to deal with.

Matthew N. on

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Hated the process of reserving the truck!!!!!!

KAREN G. on

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Lady at desk slow as a snail omg 30 minute wait I only had truck 3 hours asked for reduced rate wouldn’t even work with me flat out fake NO. ILL NEVER USE THIS U-HAUL PLACE AGAIN the one one Main Street much nicer and would have charged me $20 bucks I think I probably used it 5 miles for $60 didn’t rvn touch dolly either. BAD EXPERIENCE OH and jerk old mad had parked in the uhaul space when I had to drive it back there so i pulled bejind another truck he starts giving me a speech about not parking there I said your in the stupid spot u move and park this truck it’s your job anyway FRUSTRATING

Jeanna O. on

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Steve M. on

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The location was fine, but the app experience was miserable. Even though I reserved over the phone with Rhodes, I had to wait for an online chat session and for uhaul to call an alternate contact. Plus, I had to take several pictures while standing in the rain. Also, my first reservation was on my computer, and I received confirmation and the pickup location was at Rhodes. When I used the app to access it, it showed a location near knoxville (alcoa I think.). I had to cancel and call Rhodes to get it straight. I will not use Uhaul again unless I can have face to face interaction. From a former loyal and repeat uhaul customer.

Clay H. on

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LAMAR P. on

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Chester L. on

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The experience was very good overall, unfortunately dampened by Rhode's inability to allow me to return unused boxes for credit. Of the two employees on duty, one did not know how to process credits, and the other claimed she did not have time. Since there were only two boxes being returned, I requested that Rhodes simply donate them without charge to the next customer in need of boxes.

Robert B. on

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The vehicle was parked way too far away from the key. I had to walk .35 miles (total) to the key and back to the truck. The key and the truck should be in the same area.

mike S. on

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Your computer system wouldn't let your fine staff complete my rental online.It took them over an hour to complete the rental.Very frustrating for them and myself.

Renee F. on

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didn't have any issues.

rebecca M. on

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Robert F. on

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Wilson F. on

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Honestly worst experience. I was told to pick up my truck using their online service. When I arrived the truck was there opened but the key was not in the right place. I placed a call and there was nothing they could do but re-route me to another location. This location was further out so I would be spending more money due to more mileage. I was then overcharged at the end for the mileage. Not a good experience.

Keith D. on

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I'm pretty sure I had to submit my license online when I set up my account. Then I had to do it again on site. The whole process got hung up and it took me about 40 minutes to get into the truck. For a weekend pickup with no one around, all that should be taken care of ahead of time. If a glitch happens like I had I'm just standing around waiting. There are no instructions sent to me either as to starting the process of getting in the truck. Very Frustrating experience over all.

steven H. on

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Cathy G. on

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margie E. on

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Joseph C. on

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FIN J. on

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Much like renting a car (National for instance, where I get in a car and drive away), long-term, known customers should not have to wait the exorbitantly long time to get a simple trailer. It literally took twice as long to pick up the trailer as using it to move a car a few miles. Just a thought...

THOMAS L. on

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Joseph K. on

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Nancy S. on

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Thank you barbara for such good care. You made the final leg of our relocation adventure easy!

Brian S. on

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Everything went smoothly

Melissa F. on

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Jim B. on

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Shaun B. on

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Great customer service!!

Debra P. on

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The truck we rented had a leak somewhere. The floor was wet and a few of our items we were moving got wet.

Elizabeth S. on

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Nothing great service

Evan C. on

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Jeff O. on

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Harlan P. on

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steve K. on

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Need a sign at entrance. The only u haul sign we saw said uhaul with a arrow that sends you to the rear parking area, and you have to back track to the check in area

Janet F. on

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Tom W. on

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Good Place!.

Dennis H. on

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Very nice saved us a lot of time. Waited on very fast service no wait

Peter N. on

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Ryan R. on

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Joshua K. on

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Your customer service representative is remarkable

Kent W. on

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Marvin H. on

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rodney G. on

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Very accommodating at drop off. Seamless process!

Andy M. on

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The lady was very attentive and knowledgeable. Thank her for me.

Kathy M. on

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Bob B. on

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The folks here are an absolute delight to deal with. Very, very nice facility and they really go out of their way to help in every way. Highly recommended!!

RODNEY K. on

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Pam N. on

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They reprimanded me for not turning my U-Haul truck into the same location that I had picked it up at when I clearly stated on the front end that I needed to drop it off at a Uhaul location close to my house. Poor service!

Andrew P. on

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GEORGE N. on

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Clayton Y. on

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Logged 6 miles on the van. Somehow it took 7 gallons of gas when I filled it up. There is no way it was full when I rented it. Attendant who checked in the van thought that was interesting but had no explanation for the poor gas mileage.

Nora M. on

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Scott S. on

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Charles W. on

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MICKEY C. on

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bobby M. on

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Cheryl F. on

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Online reservation system is incomplete. I had ordered one of the insurance policies, but when I picked up the equipment, the agent could not tell that I had already done so. I had told the system how many miles I expected to put on the equipment, but the system did not pre-calculate the charges, and I had to go through it again with the agent. In addition to taxes, which did not show up on the reservation-estimated costs, there is also an environmental fee of questionable basis, of which the customer remains uninformed until there to pick up the equipment, on a schedule, with people waiting, and ready to otherwise charge on with what is usually a hard day's work or more. Hidden fees deny the customer opportunity to accurately compare costs with similar services until it is too late.

stanley Z. on

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The system just to rent a tow dolly was atrocious !!! The poor employee was "arguing" with the system to "accept" the vehicles that would be used. FIRST, supposedly the vehicle that was going to be doing the towing didnt exist !!! Even though it is a 2016 truck! Then the poor lady FINALLY won the battle after 15 min! And on top of that the system kept INSISTING that the small car that was ACTUALLY going to be towed was, ACCORDING TO THE SYSTEM, was going to be towing the large truck. YES !!! WHAT A JOKE!!! FIX the system. I have been using , i dont why , UHAUL since 1975. WHY did Nationwide, and Jartran go away ??? When there is NO competition, this is what you get. The manual paper method of renting a trailer, truck OR tow dolly was the best . LESS than 5 min time spent on the paperwork and MORE time on the hookup of the trailer OR tow dolly !!!! NOW, UNFORTUNATELY , it IS the OTHER WAY AROUND!!!! IS THAT WHAT WE CALL PROGRESS ??? NOTE! I am NOT an old 70 or 80 year old person (no offense to our wiser people). I am in my early 50's and QUITE familiar with Macs and PC's THANK YOU !!! What a crock of a computer system just to rent something at a neighborhood location !!!

Kirk P. on

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Jeffery P. on

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Scott G. on

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Cammrie M. on

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Robert L. on

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Danny G. on

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PETER M. on

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Everything was just fine

Nora M. on

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Emily S. on

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JOHN S. on

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Not a thing! The site was very clean and the person who handled the rental did a fine job and represented Rhodes very well. She provided information that was certainly needed.

Doug G. on

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Eddie L. on

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Craig S. on

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I was very satisfied .The Agent was professional and thorough. Very knowledgeable and helpful.I would recommend this facility to everyone.

ED F. on

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Lavina W. on

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Rodney K. on

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TIM G. on

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howard F. on

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JEFF W. on

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Paul J. on

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