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Stephanie J
Customer Reviews for Richardson Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had really nothing to do with the location. But will NEVER use u haul again! We literally live 8 miles round trip from where we moved. I had to drive so far away for the u haul that I paid for a 60 mile u haul rental ??????? There were 3 additional u haul sites I passed on the way and the uhauls were parked and available.... Not booked .... I stopped and asked at one.. 😳 we literally paid triple what we were quoted and they changed the location for my rental the day before .. 24 hours or less ... I am so disappointed and never going to utilize this service again and will so all I can even as far as moving family and friends myself just so they do not ever have to use this service again! Absolutely horrible. Customer service was great. was spoken to and taken care of with no issues. However being unfamiliar to the territory as I have only lived here for 1 year, I definitely was swindled out of some very hard earned money and am truly not satisfied.
Andrea TClose location but lot very crowded. Attendants were friendly and efficient
Mark RA bit tight on the parking and not super obvious from the street that this was my drop off point. Could be a bit clearer. People were quick and curious tho and quite helpful
Tony TExcellent customer service
Carmen SI will never rent another uhaul using the phone. It was a catastophe.
Richard WThe guy at this Store was Very Helpful and Professional Thanks UHAUL a Very Satisfied Customer....
AMOS WEASY TO RETRUN EQUIPMENT
mark mThe person who processes rentals was not there at the time scheduled for pickup. The truck was supposed to come with a dolly and 24 blankets but there were only 13 blankets. This was made worse as UHAUL did not honor my reservation in Nacogdoches Texas but instead made be travel to another town (60 mile round trip) to pick up this truck. I was not told of this until after I contacted the reserved location the afternoon prior.
Robert WI will never use uhaul again I got cheated out my money and I got pushed back on my moving time because they didn’t have correct information
Brittani JWas good experience - owner was helpful and friendly.
Pamela BGet more people doing your rentals like the Richardson’s
Mike CThe previous user left the back of the truck with lots of dirt that I cleaned before using. The staff at Richardson are Great! No problems there. Got us in and out in a jiffy and really friendly people.
Matthew CI'm highly pissed I have been charged twice for a 4 hour use
kimberly fThis agent too warned me about returning truck to unassigned lot even though I was told when renting that any location was fine. Then U-Haul assigned me a return area 5 miles out of the way. Appears there is much miscommunication with the company since the agents don't have a direct line to call for help and nothing good to say about the U-Haul company in general.
Susan BAccess not great and hard to find a spot to drop the trailer.
MARK EAll staff at Richardson auto parts, always been super helpful and courteous. I am a returning customer and plan on continuing using this location in the future.
Jessica SI was overcharged 900.00$ And have not received my refund.
Jason HNothing everything was was excellent
mary rRichardson Auto is the BEST U-Haul location in Texas. Mr. Richardson did a great job having all equipment and the truck ready for pick up. He also explained everything really well about the deadlines and the fees for the truck. I would recommend anybody that's moving to get their truck at Richardson Auto.
Amanda KSuper service!
jaseph gWhile the truck performed as expected there was a major irritation. The wind noise in the cab while going down the road was terrible. I was so bad I would not have wanted to take the truck on a long haul as it would give me headaches. Either the door seals are completely gone or the doors are terribly misaligned. Next was the check-in process from a smart phone. When I checked out the truck the photo of the odometer uploaded with not issues. But when I returned the truck the pictures would not upload at all. I have extremely good cell signal, I turned off all smart phone items that could have interfered but the photo of the odometer would not upload. The screen had a green check indicating all was well, but when I hit the submit the app just bounced back and wanted me to take a photo of the odometer. I tried several times to upload the picture but to no avail. I was checking in on Saturday and the store was closed. So, I left the truck and went into the office on Monday (had to take off work) to make sure the truck was actually turned in and no extra charges were being added. This is terrible and should be considered unacceptable. I rate the phone app a low 1 out of 5.
Alfred MCustomer service very poor. I was never greeted when I entered and the person who waited on me was very rude and short
Amber HYour online software has a very poor user interface. By the time I opened the pre-departure photos, the "link had timed out"!
Lenox BI dropped off at this location because it was the only "manned" facility that showed up in an internet search as open on my drop off day. No facility was specified in my contract either.
Tom OThis location is not equipped for large trucks or trailers. There was zero room a land made it very difficult.
John REverything was quick and easy and handled well!
Jonah JTrailer door was damaged. Didn’t realize this until we had already loaded and closed the trailer door. Door was jammed shut and wouldn’t not open. Richardsons recommended using a pry bar which did not work. So we used a floor jack to force the door open. Returned the trailer before we were done with the move. Used a friends trailer instead. This made us 2 hours late to an appointment.
jacob mWhen we opened the trailer once we got it home, there was quite a bit of broken glass on the floor of the trailer. I would say to check it before renting to the next customer.
Carol BHard to get too. No parking and barely room to park.
Caleb FThe windshield in the grill cleaned!!!!!
Ashish AMan was very rude and place for not in good condition
loretta hMark was great! He made my first time renting very easy and answered all my questions without hesitation.
Deidra HGreat customer service
jacob mThis guy made comments about the lack of a hitch jack too. Had his beefy brother stand in the back of the trailer to aide in the unhitching
Chuck TThe location was not open for return shooting posted business hours.
Lucretia EI originally was supposed to pick up my truck at R & H mobile housing, but my pickup location was changed to Richardson auto parts and I was not informed by R & H. (did not get the call you're supposed to the day before pick-up) but the man who answered my call at Richardson was friendly and helpful unlike the man at R & H who we first spoke to. At Richardson I was checked out quickly and he explained all I needed to know. If you're renting in Lufkin definitely consider Richardson auto parts.
Rhianna WEasy pick up. Employee was very professional and provided equipment that was requested.
Brandan MMy original reservation was for a pick up in Diboll Texas on Friday which is where I was moving from. I go to the pick up location on my reservation to find out that they are closed on Fridays! So I ended up having to drive 20 miles to get the trailer at a different location and back to Diboll which put me behind over an hour on my move! Extremely frustrating! Just make sure you verify that a location is open for pick up before you reserve a pick up!!
Julie bN/A
Anthony LThe gentleman was extremely kind and he even helped back the trailer into the lot. I couldn’t have done it without him.
samantha gThe location is not clean and inviting. People are nice.
KIM CThe truck itself was clean, but I thought that I get a full 24 hours before I have to return it? I rented the truck around 2pm and I had to go to work from 5pm to 6am well by 9am I was already getting a call from this location because another customer needed the truck. They had told me the day before to pump gas to where it was when I took the truck, well that morning at 9am they said "time was of the essence" so to just bring the truck in. Long story short I got charged an extra 40-50 dollars because of what they told me to do. Horrible service.
MAURO Lthe location is good, the person who rented the trailer was very nice and very helpful, the trailer was clean on the inside but the outside could have been washed, it looked like it had been in the snow. Overall I would return to this dealer.
scott c