Customer Reviews for Richardson Auto Parts
(U-Haul Neighborhood Dealer)

80 reviews

4021 Ted Trout Dr   Lufkin, TX 75904
(Hwy 94 W)

(936) 630-2288

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(936) 630-2288

4021 Ted Trout Dr
Lufkin, TX 75904
(Hwy 94 W)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All staff at Richardson auto parts, always been super helpful and courteous. I am a returning customer and plan on continuing using this location in the future.

Jessica S. 
Rating:
1.0

Customer did not leave a comment.

NANCY C. 
Rating:
1.0

I was overcharged 900.00$ And have not received my refund.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Nothing everything was was excellent

mary R. 
Rating:
5.0

Richardson Auto is the BEST U-Haul location in Texas. Mr. Richardson did a great job having all equipment and the truck ready for pick up. He also explained everything really well about the deadlines and the fees for the truck. I would recommend anybody that's moving to get their truck at Richardson Auto.

Amanda K. 
Rating:
5.0

Customer did not leave a comment.

Rena P. 
Rating:
2.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Super service!

jaseph G. 
Rating:
3.0

While the truck performed as expected there was a major irritation. The wind noise in the cab while going down the road was terrible. I was so bad I would not have wanted to take the truck on a long haul as it would give me headaches. Either the door seals are completely gone or the doors are terribly misaligned. Next was the check-in process from a smart phone. When I checked out the truck the photo of the odometer uploaded with not issues. But when I returned the truck the pictures would not upload at all. I have extremely good cell signal, I turned off all smart phone items that could have interfered but the photo of the odometer would not upload. The screen had a green check indicating all was well, but when I hit the submit the app just bounced back and wanted me to take a photo of the odometer. I tried several times to upload the picture but to no avail. I was checking in on Saturday and the store was closed. So, I left the truck and went into the office on Monday (had to take off work) to make sure the truck was actually turned in and no extra charges were being added. This is terrible and should be considered unacceptable. I rate the phone app a low 1 out of 5.

Alfred M. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
1.0

Customer service very poor. I was never greeted when I entered and the person who waited on me was very rude and short

Amber H. 
Rating:
4.0

Your online software has a very poor user interface. By the time I opened the pre-departure photos, the "link had timed out"!

Lenox B. 
Rating:
3.0

Customer did not leave a comment.

DUELLA R. 
Rating:
2.0

I dropped off at this location because it was the only "manned" facility that showed up in an internet search as open on my drop off day. No facility was specified in my contract either.

Tom O. 
Rating:
5.0

Customer did not leave a comment.

Savanha M. 
Rating:
1.0

Customer did not leave a comment.

John R. 
Rating:
1.0

This location is not equipped for large trucks or trailers. There was zero room a land made it very difficult.

John R. 
Rating:
5.0

Everything was quick and easy and handled well!

Jonah J. 
Rating:
3.0

Trailer door was damaged. Didn't realize this until we had already loaded and closed the trailer door. Door was jammed shut and wouldn't not open. Richardsons recommended using a pry bar which did not work. So we used a floor jack to force the door open. Returned the trailer before we were done with the move. Used a friends trailer instead. This made us 2 hours late to an appointment.

jacob M. 
Rating:
5.0

Customer did not leave a comment.

thomas B. 
Rating:
5.0

When we opened the trailer once we got it home, there was quite a bit of broken glass on the floor of the trailer. I would say to check it before renting to the next customer.

Carol B. 
Rating:
4.0

Customer did not leave a comment.

Glenn W. 
Rating:
1.0

Hard to get too. No parking and barely room to park.

Caleb F. 
Rating:
3.0

The windshield in the grill cleaned!!!!!

Ashish A. 
Rating:
5.0

Customer did not leave a comment.

Brent C. 
Rating:
1.0

Man was very rude and place for not in good condition

loretta H. 
Rating:
5.0

Mark was great! He made my first time renting very easy and answered all my questions without hesitation.

Deidra H. 
Rating:
5.0

Great customer service

jacob M. 
Rating:
4.0

Customer did not leave a comment.

Victoria S. 
Rating:
3.0

This guy made comments about the lack of a hitch jack too. Had his beefy brother stand in the back of the trailer to aide in the unhitching

Chuck T. 
Rating:
5.0

Customer did not leave a comment.

HOLLY B. 
Rating:
4.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

mark G. 
Rating:
3.0

The location was not open for return shooting posted business hours.

Lucretia E. 
Rating:
5.0

I originally was supposed to pick up my truck at R & H mobile housing, but my pickup location was changed to Richardson auto parts and I was not informed by R & H. (did not get the call you're supposed to the day before pick-up) but the man who answered my call at Richardson was friendly and helpful unlike the man at R & H who we first spoke to. At Richardson I was checked out quickly and he explained all I needed to know. If you're renting in Lufkin definitely consider Richardson auto parts.

Rhianna W. 
Rating:
5.0

Easy pick up. Employee was very professional and provided equipment that was requested.

Brandan M. 
Rating:
3.0

Customer did not leave a comment.

lynn B. 
Rating:
4.0

My original reservation was for a pick up in Diboll Texas on Friday which is where I was moving from. I go to the pick up location on my reservation to find out that they are closed on Fridays! So I ended up having to drive 20 miles to get the trailer at a different location and back to Diboll which put me behind over an hour on my move! Extremely frustrating! Just make sure you verify that a location is open for pick up before you reserve a pick up!!

Julie B. 
Rating:
3.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Joel K. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

gilbert M. 
Rating:
5.0

Customer did not leave a comment.

DELLA C. 
Rating:
3.0

N/A

Anthony L. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

The gentleman was extremely kind and he even helped back the trailer into the lot. I couldn't have done it without him.

samantha G. 
Rating:
2.0

The location is not clean and inviting. People are nice.

KIM C. 
Rating:
5.0

Customer did not leave a comment.

JEROME N. 
Rating:
1.0

The truck itself was clean, but I thought that I get a full 24 hours before I have to return it? I rented the truck around 2pm and I had to go to work from 5pm to 6am well by 9am I was already getting a call from this location because another customer needed the truck. They had told me the day before to pump gas to where it was when I took the truck, well that morning at 9am they said "time was of the essence" so to just bring the truck in. Long story short I got charged an extra 40-50 dollars because of what they told me to do. Horrible service.

MAURO L. 
Rating:
5.0

the location is good, the person who rented the trailer was very nice and very helpful, the trailer was clean on the inside but the outside could have been washed, it looked like it had been in the snow. Overall I would return to this dealer.

scott C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

roy B. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

stock up on more rentals trucks and trailers

EARNEST D. 
Rating:
3.0

N/A

lonnie G. 
Rating:
1.0

Dollies were not on truck and it was dirty inside the truck and trailer part Very disappointed in this experience

Joe H. 
Rating:
5.0

Very difficult to navigate a trailer,due to their extremely small parking lot.

Brady J. 
Rating:
5.0

Customer did not leave a comment.

Millie M. 
Rating:
3.0

Customer did not leave a comment.

joe M. 
Rating:
3.0

Customer did not leave a comment.

Debby A. 
Rating:
3.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

LARRY D. 
Rating:
3.0

This location is a car junk yard With U-Haul as a side business. It was easy to return the trailer & near to my home. The staff was very friendly & accommodating. It was a GOOD return experience.

BILL G. 
Rating:
4.0

Customer did not leave a comment.

cynthia H. 
Rating:
4.0

Customer did not leave a comment.

DANIEL R. 
Rating:
3.0

Just dropped off.

GREG F. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
5.0

The service at Richardson's is excellent. If they did their jobs half as well as they currently do, their level of service would still be far ahead of other rental locations.

JB S. 
Rating:
5.0

Customer did not leave a comment.

misty S. 
No reviews have been submitted for this location.

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