Customer did not leave a comment.Heather C.
Richies Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Malinda R.
Great and friendly service. Wouldn't change a thing!ANTHONY R.
Customer did not leave a comment.Lisa G.
The automated process is clunky. I prefer a customer counter. It was a challenge to get in the trick. The lot is a field and the truck was parked in mud and it was a struggle to get out. Tires spun in the mid it took some work to get it off the lot. Once we got the truck it was all fine.Bill B.
The storagemlot we returned it to is a muddy mess. We had no interaction with people there.ROGER A.
The whole contactless pick up crap is ridiculous. 2 HOURS to pick the truck up...Hunter J.
Customer did not leave a comment.RANDALL W.
Was very nice and helpful! You do not have to improve in anyway at all.Brenda E.
Customer did not leave a comment.Keith C.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Paul K.
I had a good experience. The person at the location was very helpful in explaining the 24/7 option to me Worked out greatAllen S.
Really nice person and he was really showed us everything give him 5*would do 10* if it was and optionJohn M.
Customer did not leave a comment.eline S.
No problem with car hauler or service, I do have a problem with the price. $357 total to rent a $5000 dollar car hauler trailer I think was a lot too much I rented a $25000 car for a week last year for $225.Howard V.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.DANA M.
Super helpful. Very friendly and welcoming.GREGORY R.
Customer did not leave a comment.Tanner S.
The location was closed for four days upon my arrival. I was told by the pick up location to leave the unit , photograph the unit and time stamp. I did. I also made a video recordingCharles S.
Ordered on short notice. Was given upgrade due to unavailability of desired vehicle. vehicle was due back 0830 8/27 due to another rental, that person backed out. Was notified by Rich that I had addition 4 hours to return until more charges were due. This helped me greatly. Very professional service by Rich.STEVEN B.
Customer did not leave a comment.curtis C.
I was very satisfied!! ThanksTERESA G.
Customer did not leave a comment.Richard B.
I thought it was expensive. I had to put gas in and pay for the mileage. I personally could not use any services like this to move long distance. I wouldn't have the money. Overall the uhaul service was good.Cindy L.
Service was excellentDOUGLAS F.
See notes above.Kenneth C.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.melissa G.
Rich is the best. Very helpful, courteous and professional. Have used him twice and both experiences were great.LAURAJ M.
Customer did not leave a comment.TIMOTHY M.
The office was closed, I did my check out on line.David W.
Customer did not leave a comment.Shane H.
Customer did not leave a comment.Bradley D.
The staff at the facility was excellent! The rental and return process was quick and painless, and the equipment was clean and in excellent condition!BRIAN P.
Thank you so much you have to yell a lot you help me get that woman out of my lifeDonald F.
Rich was great and explained everything in detail to us. Great customer service.LAURAJ M.
Customer did not leave a comment.Deana C.
Customer did not leave a comment.Bill B.
Customer did not leave a comment.James R.
Great service I will be back to rent from here.Pam H.
Customer did not leave a comment.Rick F.
Customer did not leave a comment.Mychelle B.
Customer did not leave a comment.lynn G.
The lot to park is across the street, using mobile to return was not easy. Tree website kept bufferingMichael B.
There were no problems returning the truck. The man that helped us was very quick and attentive.KRISTEN R.
Customer did not leave a comment.William H.
Customer did not leave a comment.Tomiko H.
Service was near perfection.jeremy G.
Customer did not leave a comment.Veronica M.
Customer did not leave a comment.Leland N.
Customer did not leave a comment.Alex C.
Great serviceBrenda B.
They were amazingGloria B.
Customer did not leave a comment.Kyle M.
Good friendly customer service nice person to work with.James K.
Customer did not leave a comment.Jackie C.
Very easy and friendly pick up and drop off. Very convenient location for everyone in the area to use. Close to college campus also for convenient use. Truck ran well and was easy to drive. Thanks very much!Tish D.
Customer did not leave a comment.Tim K.
Mr richie was extremely professional and ver personable. Would rent from this location every time if possible.Esther R.
Great service and wonderful people.Xavier D.
Wonderful staff. So pleasant to work with. Very easy to pickup truck.Tim S.
Customer did not leave a comment.Ed L.
Less stuff to go though. Way to much stuff to go though fir the price.Michael S.
Fantastic to deal with and with hooking up to my vehicle safely!Darrel R.
Customer did not leave a comment.Jeannie B.
Richie explained the process and paperwork and made the rental experience easy and stress free. I will call him first every time as well as recommend him??David F.
I scheduled a truck to pick up at 10:00 am and you all hade me picking up the truck at 4:15 pm.When I got there he didn't have a truck for me to pick up. I guess he was letting his friend use the truck for free because your system shows him having the truck on his lot. I had to wait until 1:40 pm to get the truck totally uncalled for. I will never use uhaul again.Bruce R.
Customer did not leave a comment.Kurt G.
We were very pleased with the service we received.Brenda B.
Everyone was extremely helpful and courteous. The only issue I found was that for whatever reason the lights on the back of the trailer seemed to not work on one side. Outside that easy, good transaction.Sam R.
Customer did not leave a comment.Aida A.
The truck was clean and ran good the only problem was there was a small hole in the roof and my stuck got wet from the rainKenneth J.
It was a overall great experience!Robert B.
Drop off location is different than U-Haul address given. Most drop off at 740 E Main. Caused me to be late and was charged 72 dollars for another day. Now waiting 3 days for refund.Robert M.
Customer did not leave a comment.William L.
Customer did not leave a comment.RAYMOND R.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Greg C.
Everything was good. They were very helpful and friendly. No problems with 8am pick up.Tim S.
Customer did not leave a comment.Patrick K.
Customer did not leave a comment.Bruce D.
?????? this place is a joke! I've given them two chances to offer better customer service. It's always the same thing. â€œThe computer is brokeâ€ so they have to re-enter all you Uhual info again. Oh this is the best part. You have to wait for them to come to the office they are never there between the hours of 8-9. One time the guy had to run his wife to work, meanwhile I'm waiting for him at the office that opened at 8. He showed up at 8:30. I said okay, I will give him another chance. WRONG!! It happened again yesterday. Waited for him to come back to the office for 20 minutes. I even did the express check in because this caused me to be late to my appt. THEN they couldn't get the program to work so it took them 30 minutes to re-enter my info again. So now 1hr later at 8:45 I'm finally leaving the lot. DO NOT USE THEM for Uhual services. They are totally incompetent and have no problem allowing the customer to wait for them to come back from whatever personal business they are doing.Patrick O.
Customer did not leave a comment.Margaret L.
Empty lot and address was wrong for dropping off truck.Joshua M.
Customer did not leave a comment.Keisha H.
We rented the truck from a Clermont, FL dealer for pickup in Morehead, KY. We were told that we could turn the truck into the dealer who rented it to us which was very close to where we live. Instead, when we returned the truck they refused to take it sayin gthey had too may one way trucks there. We then had to drive several more miles. We returned the truck to the people in Irlo Bromson Memorial Highway - listed below - and the lady there was incredibly nice and took the truck no problem.Carol M.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Darell L.
Easy drop off for after hours. Everything went smoothly.Rodney A.
Customer did not leave a comment.Kayla A.
I reserved/rented a dolly, and it was not in the truck, found this out once I reached my destination. Was not happy that it was not in the truck. Without it made our move very difficult!!!Loretta P.
No problemsChristopher T.
Wonderful and efficient !!!!Wendy M.
Customer did not leave a comment.Epiphany C.
Customer did not leave a comment.Russell H.
They were greatChris T.
Customer did not leave a comment.MARSHIA W.
Customer did not leave a comment.Glenn S.