Check engine light was on whole time but otherwise good. Truck had lots of power. I downloaded your app for checking back truck but couldn't locate any place to do so. Tried the chat but no one responded
Eileen S
Customer Reviews for Richmond Automotive Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gas tank only at 1/4 tank
Eileen SBetter maintain your equipment.
Dale WProvide a way to keep the hitches and safety chains from being frozen to the ground.
Paul MNothing… Kayla handled everything with flawlessly… she genuinely is a caring person! I truly loved my experience.
Raymond FSmall location, not much equipment selection, but super convenient for this rural community.
James HTryed to get the rental in honeoye, said it was unavailable so sent me to conesus. Got there and U-Haul was unavailable, then sent me to honeoye to get a U-Haul. Wasted over an hour of my time gas money and messed my moving plans. Next time will deal honeoye in person instead of you guys on the phone since you don't inform people of changes
SHERI SEasy drop off procedure
John SProvide better support to the staff there by returning their calls when they ask for information from the Uhaul regional manager.
sherry BTrailer had a couple dozen blankets in it that I didn’t want and had to move multiple times. Richmond Auto is a great rental agent but the amount of paperwork you made them go through seems excessive.
James SVery friendly service!!!!!
Craig AI was a little upset when I found out I had to drive an extra 30 mins to get vehicle from another location. It was very far from original pick up near brockport.
Deirdre GIt would be nice to have a sign somewhere to know that it is a uhaul area. I didn't know this was location to pick up my truck until I saw the trailers in the back.
KAREN SThey were a new location and completely unprepared. While I sympathize with that it was a painfully long and arduous process. Did not have the equipment I reserved after calling and speaking with a representative the scheduler was able to accommodate. They did not have the blankets and the gas marking was not accurate.
Barbara WYour new method of checking in and out of rental equipment on line has a lot of problems! Took me over an hour to check rental equipment out before business was open This might be a result of a new account but checking equipment back in was a continued issue because app wasn't able to acknowledge my location at the return sight. All the individuals I dealt with on the help line were extremely patient and curtious as were the people at the return location
Stephen DThe people were super friendly and helpful. I wouldn’t change a thing
John CThe young lady who checked me in was friendly and happy to help; she made sure I had the best possible experience.
Adam DHave a better description where to park the truck after hours and take a better picture of where the location of the key box is considering it says it is in the front of the building when it is actually on a dark post by the gas pupms
Chester vI was gouged over 50 + dollars days after drop off- when I called I was told extra mileage which is fair me is so and I had filled the tank at their pumps at drop off to 3/4 tank . I wads told it was at 11/16 instead of 3/4 and they couldn’t give me a breakdown of how much was for mileage and how much they charged my for this fuel discrepancy ( other than the gouge they were great)
palmer mQUALITY SERVICE
Michael MUhaul sucks! Why can I only review location and not their system? This location is fine, but the system that brought me to it sucked!!! I tried to reserve my van online where I was given a variety of options for availability: any location, any size, any half hour 24/7 pickup time, all listed as available. I scheduled a 20' van to pickup at the location closest to me at 8am. All seemed good until days later, the night before pickup I got a voicemail from a Uhaul rep at 7:30pm telling me that I had to get my truck from a different location at 10AM. I tried to call the number back, but it immediately forwarded me to an international call center where I had to wait on hold for 30minutes only to be told by the representative that they had no ability to make any changes to or reasonably answer any questions regarding my reservation. The rep then gave me the 'number of the scheduling manager' to call, which did nothing but led me back into the same international call center system all over again. I had to wait until the next day, and go to the new location 2 hours later than my original timeline. This new pickup location DID NOT have the size van I had reserved. Instead of a 20', they could only supply with a 15'. As a result, we had to take multiple trips. We had planned on a 1-way move, instead we had to go back for a second trip tripling our mileage. Then uhaul billed us for said extra mileage. When we finally got to the drop off location, the uhaul web app that they require you to self return your truck with didn't work. It got caught on a "you must enable location services" error, even with location services fully enabled (it failed to work on 2 separate smart phones properly enabled). So we had to stress about being billed more money for the 'convenience fee' of having an employee complete the return process for us the next day. We ended up throwing the keys in the dropbox and bailing since their return app did not work. All in all, uhauls overall management, scheduling, and web app systems are complete garbage. These individual locations are fine, but the infrastructure they have to run under is complete trash. I am avoiding uhaul at all costs in the future.
ADDISONREBEKKA SService was Excellent
DAVID SNA
Terrence COne thing that can be improve is the availability of vehicles and trailers in the location I came from wish is Batavia NY, I had to drive one hour and thirty minutes to go get the trailer and the same time to go back, if there was any available in Batavia I could safe some money on gas and some time to load my belongings.
Christopher CThe personnel in Honeoye were very helpful and freindly. Will for sure use again!
Nathan SChange out windshield wipers, other than that our experience was good!
Lori NPeople we're friendly but no selection of equipment.
Mack SThey went above and beyond. Very impressed with the service there.
Julie LThe attendant was no help, I had to find the trailer, back through snow that had been plowed in front of it and hook it up myself.
Roger CNo one was at the desk. No one greated me. I had to go Into the garage with cars on the lifts to find someone to get the keys.. Waited 15+ minutes.
Jennifer PYou can reimburse me my money for me not using the tow dolly the full day like you said you would
kari gNothing. People and service were great.
BILL FI had to drive 41 miles out of my way to pick up the truck. Very inconvenient.
Stanley WPick up was scheduled 40 miles away from my preferred location and I was not notified of this until one day before pickup. This location was not clean, very busy, and understaffed.
AnneMarie CV unhelpful. Needed to change the towing ball on our Jeep but unable to borrow wrench from them (garage with a mechanic on site!) which meant traveling home and back again - 10 miles. Blankets ordered and paid for not available.
Nicola LExcellent customer service.
Lynn MI can't think of anything it was a great experience !!
Dale WYou charge me $5.00 to keep.your business up. You should have trucks.inspeted more. Coming out of N.Y. we hit la snow storm. WINDSHIELD WIPERS were not working properly. I'm to short to reach them. After arriving my ANTIUE9 FURTNIYURE was WET! THERE is a leak in the roof.
Lauri HGreat group of friendly people.
Jason FNothing! Great service
ROBERT BThank you!
Andrew SBetter headlights on the trucks. Aux in for the radio. 15 hours and earpods are :(
David DGREAT people to work with. Highly recommend Richmond Automotive of Honeoye NY if you are in need of a U-HAUL.
darlene dfriendly helpful staff. easy in and out. truck not clean. oil on floor.
Robert BI hurt my back lifting the trailer off the hitch. I was told to go and park the trailer between two campers with no help. my back still hurts.
douglas fBoth the Williston Agway and Gulf station uhaul were terrific helpful clean and friendly.
John CIt's a country gas station, and not an obvious UHaul center, but very helpful and pleasant.
Paul MClerk didn't know what he was doing and had to call another employee to come in to process the pick-up. I paid cash for the truck, but clerk didn't override the credit card, so my bank account was also charged. After calling U-Haul several times, I had to drive back to Honeyoye to get a check from the dealer to refund my cash payment. Having to drive over an hour to get the truck is unreasonable when there was a U-Haul location two minutes from my home. When a truck isn't local, it should be U-Haul's responsibility to transfer the truck to the desired pick-up location rather than requiring the customer to drive more than an hour out of his way to get it. Also the location in Honeyoye didn't have either of the dollies I ordered and no pads. I had to go to the local dealer the next morning to pick those items up. I was very displeased with U-Haul's service overall, and I WILL NOT rent from U-Haul ever again.
Russell D