Uhaul sucks! Why can I only review location and not their system? This location is fine, but the system that brought me to it sucked!!! I tried to reserve my van online where I was given a variety of options for availability: any location, any size, any half hour 24/7 pickup time, all listed as available. I scheduled a 20' van to pickup at the location closest to me at 8am. All seemed good until days later, the night before pickup I got a voicemail from a Uhaul rep at 7:30pm telling me that I had to get my truck from a different location at 10AM. I tried to call the number back, but it immediately forwarded me to an international call center where I had to wait on hold for 30minutes only to be told by the representative that they had no ability to make any changes to or reasonably answer any questions regarding my reservation. The rep then gave me the 'number of the scheduling manager' to call, which did nothing but led me back into the same international call center system all over again. I had to wait until the next day, and go to the new location 2 hours later than my original timeline. This new pickup location DID NOT have the size van I had reserved. Instead of a 20', they could only supply with a 15'. As a result, we had to take multiple trips. We had planned on a 1-way move, instead we had to go back for a second trip tripling our mileage. Then uhaul billed us for said extra mileage. When we finally got to the drop off location, the uhaul web app that they require you to self return your truck with didn't work. It got caught on a "you must enable location services" error, even with location services fully enabled (it failed to work on 2 separate smart phones properly enabled). So we had to stress about being billed more money for the 'convenience fee' of having an employee complete the return process for us the next day. We ended up throwing the keys in the dropbox and bailing since their return app did not work. All in all, uhauls overall management, scheduling, and web app systems are complete garbage. These individual locations are fine, but the infrastructure they have to run under is complete trash. I am avoiding uhaul at all costs in the future.
Moving Truck Rental in Honeoye, NY at Richmond Automotive Center
Moving to or from Honeoye, NY 14471? Get FREE truck rental rate quotes at Richmond Automotive Center.
Get FREE moving truck, pickup truck and cargo van rental quotes at Richmond Automotive Center
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Honeoye, NY.
Cargo vans and pickup truck rentals in Honeoye, NY
U-Haul cargo van rentals and pickup trucks in Honeoye, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Honeoye, NY 14471. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Service was Excellent
One thing that can be improve is the availability of vehicles and trailers in the location I came from wish is Batavia NY, I had to drive one hour and thirty minutes to go get the trailer and the same time to go back, if there was any available in Batavia I could safe some money on gas and some time to load my belongings.
The personnel in Honeoye were very helpful and freindly. Will for sure use again!
Change out windshield wipers, other than that our experience was good!
People we're friendly but no selection of equipment.
They went above and beyond. Very impressed with the service there.
The attendant was no help, I had to find the trailer, back through snow that had been plowed in front of it and hook it up myself.
No one was at the desk. No one greated me. I had to go Into the garage with cars on the lifts to find someone to get the keys.. Waited 15+ minutes.
You can reimburse me my money for me not using the tow dolly the full day like you said you would
Nothing. People and service were great.
I had to drive 41 miles out of my way to pick up the truck. Very inconvenient.
Pick up was scheduled 40 miles away from my preferred location and I was not notified of this until one day before pickup. This location was not clean, very busy, and understaffed.
V unhelpful. Needed to change the towing ball on our Jeep but unable to borrow wrench from them (garage with a mechanic on site!) which meant traveling home and back again - 10 miles. Blankets ordered and paid for not available.
Excellent customer service.
I can't think of anything it was a great experience !!
You charge me $5.00 to keep.your business up. You should have trucks.inspeted more. Coming out of N.Y. we hit la snow storm. WINDSHIELD WIPERS were not working properly. I'm to short to reach them. After arriving my ANTIUE9 FURTNIYURE was WET! THERE is a leak in the roof.
Great group of friendly people.
Nothing! Great service
Better headlights on the trucks. Aux in for the radio. 15 hours and earpods are :(
GREAT people to work with. Highly recommend Richmond Automotive of Honeoye NY if you are in need of a U-HAUL.
friendly helpful staff. easy in and out. truck not clean. oil on floor.
I hurt my back lifting the trailer off the hitch. I was told to go and park the trailer between two campers with no help. my back still hurts.
It's a country gas station, and not an obvious UHaul center, but very helpful and pleasant.