Customer Reviews for Richmond Geeks LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

There was stuff left in our U-Haul

Rating:

1.0

The employee who rented me the truck wasn’t informative at all, I rented the truck a hour before closing. I was a little late returning the truck upon drop off I was told I’ll be charged a extra fee due to late drop off when I expressed that wasn’t told to me he said “that something I should have read” also I express the truck had a really bad smell to the point my items I moved started to smell like the really bad smell. The customer service I received at the location has been by far the worst experience, I wouldn’t recommend to no one.

Rating:

2.0

I scheduled pickup for 9 AM. The keys were not in the lock box as the instructions stated. I had to wait until the store opened at 10 AM to get the keys, as they placed them in the wrong lock box.

Rating:

5.0

Excellent Services

Rating:

3.0

This location was convenient, but the office was very difficult to locate (being part of a Geeks storefront), and we were not able to discuss the return with a UHaul representative. I would have preferred to have spoken with someone who would take the odometer reading while we were on site. Everything worked out fine, but I would choose a different location next time.

Rating:

3.0

Customer service was ok. Store does not have dollys or blankets. It would have been good to know that ahead of pickup. Truck was not looking great and wasn’t particularly clean. Smelled of cigarettes. Not much I could do to fix that in the limited time I used it. Drop off point (different) is nice.

Rating:

5.0

Vehicle didn’t have full tank of gas. But drop off required me to have full tank.

Rating:

1.0

I was not happy with your service. I initially booked a different location for 20 feet truck and utility and furniture dolly. I got a booking confirmation. But then following day I got a call saying that they don’t have that truck at that location. They automatically rebooked me for this Richmond Geeks location. I go there on the day of my booking and I’m told that they have the truck but NO equipment. On top of that the truck had NO fuel at all. And I had to go to a different U-Haul to pick up equipment. Please don’t give customers a booking confirmation if you don’t have the truck and equipment. 2 hours got wasted.

Rating:

5.0

Excelent

Rating:

1.0

The truck had serious transmission issues i was worried it would break down in the middle Of my move. Joe the manager at gels was very rude to Me when I asked for a summary of My charges. I paid for a furniture dolly but they sis not provide it and never offered Me a refund when I asked for One. Overall horrible experience and I will be filing a claim with the bbb

Rating:

4.0

The truck need serious maintenance..

Rating:

2.0

The rental had old beverages in the cup holders, the check engine light was on, and there was a notice that the back rear tire needs to be inflated. The rep offered me no credit for these 3 problems, which was only a part day rental! Quite disappointed with this experience.

Rating:

2.0

I was scheduled for an in person pick up at 9:30 and the store did not open until 10, so I had to wait 30 minutes which delayed the start of the move. The truck I had reserved was not available (after being contacted by UHaul to different store further away than where I originally reserved), so had to rent a bigger truck than I needed. Truck was low on gas to start, so had to go to gas station. The person at the desk was nice, but the vehicle I rented was not available and the one I received needed some work.

Rating:

3.0

The truck was old and looked like it was used and abused over the years....

Rating:

5.0

Excellent Service

Rating:

5.0

Hassle free. Easy to use. In/out quick. No lines. Good experience.

Rating:

2.0

The self check in through the app is a joke. Almost 30 steps with pictures, id verification, etc that made the process take about 40 minutes. On top of the pouring rain because of course the whole process had to be outside next the the truck. The location you pic up the keys is in a poorly labled cellphone repair shop that doesn’t even have the materials to fulfill orders. I paid for two dozen furnisher pads and the employee said they had not had them for weeks and that my best bet was to go to the second nearest uHaul to pick up some. Of course, thats exactly what I want to hear when driving away a 20’ truck that charges a dollar per mile. Overall poor experience. The only good thing was the overall condition and cleanliness of the truck.

Rating:

2.0

Ordered 2 hand trucks and upon arrival there were none. Made the move very labor intensive and time consuming.

Rating:

5.0

Awesome service

Rating:

3.0

I believe the price per mileage is a little high. I think uhaul should charge by hour instead of miles. It's a little unforgiving for those who have to travel further then down the street.

Rating:

5.0

The whole transaction was smooth and quick. Perfect!

Rating:

3.0

They were just average. The customer service was just okay at the broad street location. The trucks were at the other end of the parking lot. They just hand you the key, tell you to look for the text that’s coming before you drive off and that’s it. Not a smile or anything.

Rating:

1.0

Worst costumer service and the receptionist guy is very rude behavior

Rating:

1.0

The location, in a strip mall, has no sign on the business itself to indicate that it is the uhaul site as well as Richmond Geeks. When we finally figured it out, thanks to a neighboring business, the person was rude and simply held out his hand saying " I just need the keys. When I asked where I should park as there is no truck drop off site he again said he only needed the keys. It's a poor location with poor service.

Rating:

1.0

I did not have the equipment that I paid for and I never received the refund on top of that I was charged an extra $50 for whatever reason totaling 134 for a 7 hour U-Haul . I drove less than 2 miles 2x and less than 1 mile to drop the truck off. I wanna recommend this specific location to anyone.

Rating:

5.0

Personnel were very helpful and the drop off was hassle-free. Keep up the good work.

Rating:

5.0

Customer check in process is slow. They can do this process bit fast.

Rating:

3.0

Store opened 15 minutes late. They didn’t have the moving blankets that I had reserved on line. So basically I didn’t have moving blankets that are critically important to protecting furniture during transport. This shouldn’t be a reflection on the business that supports U-Haul but on U-Haul itself.

Rating:

1.0

I returned the truck. They called me and told they couldn’t find the truck. Accused me of stealing the truck, U-Haul yep on phone and zeke at the location. Come to find out the truck was sitting in the parking lot the whole time. Pissed off what I am. I will be getting a lawyer because you have no right to threatening me with reporting it stolen and accuse me of stealing the truck when the truck was in the parking lot the whole time. Your employees was in competent and lazy and really didn’t check the parking lot like Zeke said.someone from corporate needs to refund me what I paid for truck ASAP!!

Rating:

5.0

Best location in the West End. Easy to park and leave your car. They have a lot of trucks!

Rating:

1.0

Vehicle was not well maintained. It is not even cleaned properly. However I got charged for fuel even though fuel state is same when I took the vehicle . I reserved for 4 hours and gave it back within 2 hours and used only 4 miles. However I have refuel the used fuel as well but still I got charged. It’s very disappointing and don’t want to use this in future.

Rating:

4.0

The truck smelled like cigarettes. It sounded terrible. Probably needs a complete overhaul.

Rating:

2.0

The staff was unfriendly. It seemed like it was an inconvenience that I was renting a truck. I requested a dolly rental on the app, but none were available at pick up. This was an inconvenience for our move. I would have selected another location if I had known no dolly was available.

Rating:

3.0

Tried to use the APP to return the truck but it crashed several times. I would not recommend to anyone to use the self return option on the app. Only return to a location with a live person.

Rating:

3.0

They wanted nothing to do with helping us, they acted annoyed when we called (as instructions say to call upon arrival in drop of city) and said if we wanted any help we should change locations to the uhaul center in the next city over.

Rating:

2.0

I got the truck at half the gas tank and return at same half of tank but they still charge me for 14.95 for gas . That is not right. I will never rent from this place again.

Rating:

2.0

Be friendly and professional. They did come out later and helped me hook up trailer. Did not take time to put in drop off location. It took an extra call to fix.

Rating:

4.0

Included an appliance dolly in reservation but it is not available upon pick-up time.

Rating:

2.0

We reserved two dollies. Upon arrival, we learned that these had been given to other people. As two people who were moving by ourselves, we were incredibly frustrated by this. We asked if we could extend our rental time to offset this inconvenience, but we were told no. It made a stressful day of moving even more stressful.

Rating:

2.0

Truck didn't start the first time I tried it and sounded like it was barely running the whole time I was driving. Storage area of the truck was clean but the cab was gross. Mobile pickup was very confusing and took me forever cycling through the UHaul website - would have been nice to be warned ahead of time to arrive 30+ minutes before my pickup time. Chose this location because it was the only one near me with the size truck I needed but will plan further in advance to avoid this location in the future.

Rating:

3.0

The vehicles were quite a ways from the location where you had to inquiry. And the attendant was not as friendly as I would have expected.

Rating:

4.0

The check-out / check-in process was very efficient.

Rating:

3.0

Nothing positive. Mad faces 😠.

Rating:

3.0

My reservation was moved 3 times to different locations and the final location didn't have the moving mats I reserved. Overall, not a happy customer.

Rating:

2.0

Refund me the $13 gas charge. I drove 35 miles and filled that truck with 3 gallons of gas before returning. At 15 miles per gallon for that truck I should have easily gotten back to the amount I started with.

Rating:

2.0

Management needs improvement

Rating:

3.0

We tried 3 other locations and was unsuccessful; so we were glad when we called and a truck was available. We were expecting to get a pick-up for $19.95; the box truck was the only availability. I realized the box truck is what I needed.

Rating:

4.0

The pick-up process was very efficient. I also appreciated the ability to pick up after 6:00 PM on Saturday and return on Sunday. No other place near me was open after 2:00 PM on Saturday, which doesn't make much sense to me. The truck itself was old and very bare bones. There was no way to charge or listen to my phone. Still, the truck served its purpose.

Rating:

3.0

There was just one employee in the store and so he was trying to multi-task. Was on the phone the entire time I was in the store. I get it but don't like it.

Rating:

3.0

When I went to pick up the rental truck that I reserved earlier, I found out that my pickup location of the reservation has been changed and I have not been notified. The person at the pick up location helped me get the truck but I went through the entire process again even though I put all my information and uploaded my driver license in your system.

Rating:

3.0

We dropped off before office hours (our choice), so no one was present to help us with the drop-off/check-out process. See my comments for Pick-up section above, as we felt the same way about checking out - very time-consuming, difficult, and confusing.

Rating:

5.0

Only thing I can think of is the lot could use better lighting. But overall not bad.

Rating:

1.0

Make sure the equipment works

Rating:

2.0

The

Rating:

5.0

Keep it up

Rating:

3.0

Not the location we were assigned as I had the email to prove and received no call from UHaul to change the location. We went to the original place and after waiting for calls to UHaul, were redirected to this location. We had difficulty seeing where the business was located, but they were simple enough in dropoff.

Rating:

5.0

Can’t think of anything that needed improvement. Wonderful experience.

Rating:

2.0

When I arrived, I was told the equipment was not going to be available. When I requested my $50 which was promised if the equipment was not available he said he didn’t know anything about that. Eventually he did give me the equipment. There was trash in the cabin.

Rating:

5.0

I ordered a trolley and it was not in the truck.