I got the van with half tank and returned with half tank but still got charged for two gallons of gas
MAURICIO Q
Richmond Geeks LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henrico, VA 23294
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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They provided me the wrong key for my truck. Gave me a key for a vehicle that was not checked in. Then your u-hual chat had me wait for 17 minutes and was not close to understanding the situation - I finally had to call a rep to resolve. Ended up with a Cargo van when I needed a 10' truck. Site only had to get one thing right - key matches contract - they failed.
Mark SThere was stuff left in our U-Haul
Jessica FThe employee who rented me the truck wasn’t informative at all, I rented the truck a hour before closing. I was a little late returning the truck upon drop off I was told I’ll be charged a extra fee due to late drop off when I expressed that wasn’t told to me he said “that something I should have read” also I express the truck had a really bad smell to the point my items I moved started to smell like the really bad smell. The customer service I received at the location has been by far the worst experience, I wouldn’t recommend to no one.
TATIYANA CI scheduled pickup for 9 AM. The keys were not in the lock box as the instructions stated. I had to wait until the store opened at 10 AM to get the keys, as they placed them in the wrong lock box.
Austin G