Dealer does not open till 10 AM in the morning. Keyless access to truck via lockbox was very difficult because locks are old and combination is difficult to read. Lockbox/dealer location is not close to where the vehicles are parked. Even when dealer is supposedly open store is closed for “5 minutes “.
Bruce S
Richmond Geeks LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henrico, VA 23294
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Customer Reviews
- 4.0 Average Customer Rating
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The equipment as not ready per reservation time. It was 1 hour and 30 minutes late. Upon return of the equipment the next day, the site did not immediately process the return. It was process 3 hour later, therefore, an extra day was being charged, a charge of 2 days instead of 1 day.
S BEverything was exactly as I expected it to be customer service. Jose was very very professional.
KATHLEEN SAC compressor was knocking and vehicle needs ball joints, other than that, the experience was great. Friendly and quick service, thank you
ADDIE MThe trailer was found to not have the necessary wiring harness in place to allow lighting circuit to attach to my truck hitch (4 foot 4 pin connector ribbon). This required me to drive over to the Staples Mill U-haul location; locate a similar trailer on their lot and install on the trailer that I rented. This resulted in an hour delay in beginning to use the trailer. This was a disappointment in an otherwise satisfactory rental. Trailer was apparently. Several years old but was clean and in good working order.
BILLY S