I would have appreciated it if the owner of the shop had worn a mask in these Covid times. Other than that, the experience was excellent.richard D.
Richs Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rich the owner is very kind and courteous and this is and has always been my preferred uhaul station for all my moving needs. This is the first place I recommend when my friends are looking to move things.JASONN C.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.OLIVERC S.
Mr lanphear was very nice and made renting the van so easy.Glenn B.
Richie was there when said he would be. Great to start at 7:30 AM when everybody is sleeping. He provided good information regarding how to load my Corvette. I'd use this place again.claude J.
Your online drop off system sucks. Wouldn't accept my location from iphone and no way to manually input it. Without that, no way to complete the drop off process. Put on hold at your 800 service number for 10+ minutes then told â€œthere is a problem, call back laterâ€ and call ended. Never got to speak to a real person. Had to just drop key in return box and hope for the best. Terrible customer service from UHaul.BRUCEE W.
Customer did not leave a comment.JAMESMAYANS T.
More info on restrictions when you use the on line sign in. I was late arriving and was locked out. Terrible system!Clifford G.
Customer did not leave a comment.Thomas R.
Rich was very helpful and knowledgeable. Good customer serviceJOHNWILLIAM C.
Rich is always very nice and explains everythingALAN S.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.GAIL B.
Clean, Friendly and very professionalVINCENTE T.
For contactless pickup you should make clear (where) the truck number is printed on the truck, and clarify it is not the license plate numberAdam L.
Very nice man..very professionalKEITHM A.
Thank youPatricia K.
Customer did not leave a comment.SHELDON R.
Customer did not leave a comment.THOMASW M.
After having a true NIGHTMARE experience using the poorly functioning U-Haul on line app at the Fairview Avenue location. I was rescued by Rich in Chatham location. He saved the day.MARGARETDANETTE K.
The app approval experience was poor. It took 25 minutes for someone to approve my rental using my smartphone. It was unclear when registering that the rental location would be of little help when choosing the digital experience.Matthew W.
Customer did not leave a comment.DAVIDJ S.
Customer did not leave a comment.ANNAVOREMBERG E.
Make sure when a truck is reserved for a particular location , make sure the truck is at that location. My location was changed and I had to drive a 3-hour round trip to get my truck and equipment.Russell D.
Next time, do not tell me to go to Chatham, then to Hudson, then to Lee, then back to Chatham. Worst experience everEdmund L.
I showed up after hours to drop off my UHAUL equipment and there happened to be a Uhaul representative there. He was very helpful with assisting me with maneuvering the truck and dolly to a better parking spot.Adelia D.
Customer did not leave a comment.EMMANUEL A.
Was the truck clean? It hadn't been through a car wash, there was a ( spilled coffee?) stain on the console, Doritos and an empty soft drink can on the floor. I was only allowed to submit one photo. This location closed at 11AM. I began making phone calls to U-Haul shortly before that time to make sure that I would be able to pick up the truck at 2 PM. The original renter was also trying to get answers at the same time. There seemed to be some confusion , as different people at U-Haul gave us different answers. Rich was helpful in giving me the number for Dispatch/traffic control in Albany, NY. Eventually, when I tried to pick up the truck, Kim at that location gave me the access code for the key box after spending almost another hour entering and re-entering my info, numbers, etc. only to have my session expire multiple times and being told they couldn't verify my location (location services on my device were turned on.) I arrived there by 2PM and left there about 3PM. The process was difficult and time was wasted. We were told it would be simple to have an alternate driver pick up the truck for the original renter, who was over four hours away. After I picked up the truck, the contract was in my name. It would be great if you could get all of your personnel on the same page.David G.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.Lee H.
Because a truck I rented wasn't available at the location I rented it at customer service set me up with the same truck at a different location over 20 miles away. At that time they agreed to adjust the mileage charge to compensate me for the mileage and inconvenience, I agreed. When I went to pick it up the website charged me the original mileage over double what they had told me. When I spoke to someone at the site he informed me that is the way it was because he was the only U-Haul place around and the he owned the other 2 they were locale. He also informed me I could not leave a vehicle while I had the truck. Even though he may be the only game in town I am searching other places because I have to move again in about 12 weeks this was a temporary move while we renovate our own home, I do not want that experience again.Randy R.
Tell the dealers charge for parts what's is asking on websites don't charge double they amountfarhan M.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.ERICB S.
Rich provided excellent service!Michael S.
Very knowledgeable staff at this pick up locationJohn L.
Customer did not leave a comment.Val W.
Customer did not leave a comment.Allison H.
Customer did not leave a comment.CHRISTIANDARIUS C.
Customer did not leave a comment.JOHNEDWARD T.
Guy was so nice and helpful. On the phone and in person. This is the way to go when moving. Made it so easy with the ramp and the truck was easy to deal with mechanically. We did our move in half the time we expected. I would definitely come back and work with this Uhaul location again after I experienced how easy it was to rent and deal with the truck.susan B.
I can't say enough good things about the owner, Rich (never met him until this rental). Not only is he an all-around nice person, he went above and beyond to make sure I got what I needed. I mistakenly ordered and rolled out of the parking lot with the wrong trailer (my oversight), and when I realized it 20 minutes later, I immediately called Rich. He had already closed for the day but told me not to worry, he had the right trailer for me and I should turn around and come back. This was a hot, humid Saturday and I know he needed to get home, but he greeted me with a smile when I returned. I'm very thankful for his excellent customer service - in a time when more people seem on edge, it's so nice to know there are people like him out there! Thanks, Rich.TIMOTHYS M.
Clean up the place.Mallory M.
Customer did not leave a comment.Chris O.
I was un able to fit the 5'x 10' utv on the 6'x12' trailer because the opening of the gateway was less than 5'. I paid to remt a trailer that was useless to me. The design of the trailer is poor and now I'm out the rental and insurance fees. I'm not a happy customer at all.MARKL T.
Your pricing is very misleading. At advertised $19.95 a day and I only used the van for about four hours and about 80 miles. The final bill was four times more than the $19.95. I would think long and hard before renting again.FRANKLINJ M.
Customer did not leave a comment.Christopher P.
Customer did not leave a comment.Timothy A.
Nothing, everything was great.david S.
Customer did not leave a comment.Gordon S.
Customer did not leave a comment.Debra M.
Customer did not leave a comment.Todd D.
The drop-off instructions need to be better and clearer, given that the location is not staffed during even the normal business hours for most establishments. Also, the proprietor attributes to the "system" the recording of the time when the vehicle is officially signed out. However, I know that I did not get off a conference phone call until several minutes after 12:00 and had to use the bathroom and dress before collecting a family member at the house and then driving at least 12 miles . I do not believe for an instant that I managed to get there and give payment authorization by 12:30. Those extra minutes really made a negative difference in getting the truck back in time. I think the "system" must be rather arbitrary - perhaps assigning 12:30 to any time after 12 and before 1:00. This may seem trivial but when mornings are involved, minutes count. The equipment was in relatively clean, in good condition and drove well. It is clear that the proprietor knows vehicles. I am not sure whether I was up-sold a bit because the appliance I was transporting perhaps did not need to stand up in the truck, but it was good to have a ramp. This location is very very very convenient!Cynthia O.
Great service. Went the extra mile to make sure everything was safe and secure for towing.Brian T.
Customer did not leave a comment.Arnold F.
Customer did not leave a comment.Christopher J.
I was charged about $16 for going past a mileage limit..,I was unaware of the limits And I was surprised by the charge. I would have established my mileage needs as part of the contract. I found this frustrating.D M.
Customer did not leave a comment.Sean K.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Daniel B.
This is my third rental from this location. Always the best!!!!mary M.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.John B.
Customer did not leave a comment.tim V.
Customer did not leave a comment.Eric M.
Excellent service! Would definitely use them again and recommend then to all I knowCharles N.
The staff on the phone was horrible did not receive any pads except for 10 in 1 container then your company tried to act like I still had your containers and charge me another month's worth of service because they didn't know what they were doing at the office to put in that they were return a hassle again they only told me I need it one container they were wrong I need it to it would been cheaper for me to use Au haul truck I wouldn't recommend your company to anyone you don't know what you're doing your staff is rude and it cost way too much money....Ida R.
Customer did not leave a comment.Paul L.
Customer did not leave a comment.Melissa S.
Customer did not leave a comment.Michael Q.
Nothing it was goodBrenda J.
Customer did not leave a comment.Shawn D.
Customer did not leave a comment.Peter N.
Customer did not leave a comment.Peter N.
Customer did not leave a comment.CHRIS M.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.John T.
Customer did not leave a comment.Ilze E.
Top notch service and impeccable vehicle.Deborah C.
Customer did not leave a comment.Lauren E.
perfect u haul rep . everything in orderAndrew F.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.Sarah L.
Customer did not leave a comment.Randy V.
Placed my order online. This business had not received the order. Not his fault.Lorraine S.
Vehicle was very dirty and muddy. The process took much longer than it would would with a actual person. Took half hour, that is too long I had to do everything my self but was still charged $21.60 for after hour service. Which I was not told about earlier. The location was supposed to be open until 12 PM I arrived there before that time but no one was there. I have been using uhaul for many years now. This time was the worse experience. I will not be using uhaul again, instead I will go with a different company.JAVED I.
Customer did not leave a comment.Daniel S.
Someone had parked a car in the area of the trailers so it was difficult to hook on.William M.
Customer did not leave a comment.John R.
The system was down and it took over a half hour to actually get the van and I preregistered the day before. The clerk was very nice though and it wasn't his fault.DOUGLAS B.
Customer did not leave a comment.George H.
Nice guy very helpfulPedro A.
I have a new big uhaul place not 10 mins from me and I had to go over 30 mins away to get the trailer and bring it back to the same place which coast me a half tank or gas at the endRichard C.
The total cost to me seems on the high end. The mileage cost is was kills the whole deal for me. It all seems copacetic, but once you put in the miles its game over. The last time I over estimated mileage and was never reimbursed for it. So overall it's a decent experience, but expensive.Justin J.
Customer did not leave a comment.Mandy G.
Not many locations are available around here so it you must, this location would serve your need. I find $.99 per mile is excessive, especially that doesn't include fuel. Insurance fro $14 is also excessive. So the advertised rate of $19.95 per day is misleading when you actually end up paying much much more. $19.95 only works if you don't drive the Uhaul truck. MISLEADING!Haissam H.
although no phone or internet at the time, Rich did a great job getting me the truck I neededBill S.
Provide parking for clientsClark W.
The online checkout was very frustrating. The text I received did not say I had to be in the vehicle to complete the checkout and I had already turned in the keys when I started the checkout process. I was blocked when it required a photo. I had previously taken a photo of the dashboard but the software wouldn't accept it. I assumed I would then be charged $20 so I called U haul and after about 3 transfers I was able to speak to someone who couldn't do anything about it but did note my predicament. Very very frustrating! Fix this.Thomas M.